SUMMARY

• Overall 10+ years of strong experience as a Business Analyst in delivering strategic IT projects wif my analytical, business and management skills.
• Having In - depth knowledge of Software Development Life Cycle (SDLC) and SOA methodologies. Worked on both waterfall and Agile.
• Having thorough understanding of various phases such as Requirements, Analysis/Design, Development and Testing, Risk and Security management and translating teh requirement functional specifications and execution of teh requirement.
• Experienced in Agile, waterfall, complete SDLC, and RUP methodologies.
• Good understanding of ICD9, ICD 10, HCPCS and CPT and experienced in backend programming including SQL Queries.
• Experienced in conducting JAD sessions, project meetings, reviews and walkthroughs.
• Excellent understanding on XML, HTML and Web Services.
• In depth understanding in developing Use Cases, Activity Diagrams and Sequence Diagrams using Unified Modeling Language (UML) and Business Process Modelling Notation (BPMN) in visualizing and documenting teh artifacts.
• Experienced in Smoke Testing, Regression Testing, Black Box Testing, User Acceptance Testing (UAT), Unit and Integration testing.
• Knowledge on Medicare, Medicaid, SME in Claims Management System, Customer service like eligibility, benefit calculation, claim status check and claim submission and integrating teh system wif MMIS.
• Good work experience in teh development of API.
• Carried out Project Management Activities like allocating tasks, reviewing estimation, monitoring, and reporting project status, involved in knowledge management, defect management and business continuity planning and audits for teh internal projects.
• Highly motivated team player wif excellent communication, presentation, and interpersonal skills, always willing to work in challenging and cross-platform environment.
• Managed projects involving multiple cross functional teams from client and vendor organization.
• Broad experience in Project Management Planning, Resource Allocation, Task Allocation and Monitoring of Tasks, change management.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, Requisite Pro, MS Visio, UML.

Configuration Mgt. Tools: Rational Clear Case, Microsoft Source Safe.

Change Mgt. Tools: Rational Clear Quest.

Technologies: Rally, JIRA, SharePoint, JAMA, TFS, CONFLUENCE

Test Management Tools: Test Director 8.0.

Languages: Java, J2EE, JSP/Servlet, Struts, Hibernate, VB.Net, ASP.Net, Visual Basics, C++, DS.

Databases: Oracle9i, MS SQL Server, MS Access.

Operating Systems: Windows 9x/NT/2000/XP.

Applications Packages: MS Office, MS Project, Lotus notes, Active Directory, End Note.

Business Intelligence Tools: Business Objects, Crystal Reports, Micro Strategy.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Technical Business System Analyst

Responsibilities:

• Participate in requirement analysis, design discussions, and translate complex business requirements into effective design using appropriate tool and technologies (use cases, data flow diagrams, State diagrams using Visio) and maintain teh same in CONFLUENCE.
• Review API design wif teh product owner and API engineering team and create documentation for teh developers who consume API like AIM document, Error Mapping, API Security Guide, API developer guide and functional specification document.
• Support in teh development of API framework by creating sample request and responses and deeply involved in teh documentation of swagger.
• Build and understand teh API application, data and integration and make sure teh integration is working as defined wif in teh requirements.
• Document requirements for new and updated integrations and maintain traceability of requirements from source to implementation.
• Perform Gap and risk analysis to determine how to improve teh business functions and API call performance.
• Responsible for conducting JAD sessions, sprint planning, Sprint retrospective and story grooming sessions.
• Working in teh part of SCRUM team, in AGILE wif daily stand ups, STORY creation as well story pointing using JIRA and maintain teh BACKLOG of teh product.
• Manage defects in JIRA wif teh acceptance criteria and generate test cases and test scripts for teh development of each resources in API.
• Assist testing team in writing test cases and halp in perform testing using tools like POSTMAN, SOAPUI.
• Involved in daily scrum meetings, sprint planning, review and working wif product owners on Product backlogs and handling scrum meetings.
• Involved in developing strategies to improve API development life cycle and governance process.
• Understand downstream impacts of changes to API and coordinate wif those teams to ensure dat they are in lockstep wif teh scrum team from delivery perspective.
• Assisted in creating necessary tickets using JIRA for implementation and other security updates during deployment.

Environment: JSON, Web Services, Micro Services, JAVA Script, HTML, JIRA, CONFLUENCE, PHP, Windows, MS- office, Visio, XML, IT Service Management, Agile, RESTAPI, SCRUM

Confidential, Bismarck, ND

Sr. Business System Analyst

Responsibilities:

• Conducted JAD sessions wif stakeholder experts to define requirements based on application modules and served as a liaison between program policy, designers, and technical team.
• As a functional business analyst identified approaches and conducted detailed analysis to satisfy county business requirements based on their policies and procedure manuals for programs such as SNAP, TANF, Cash Assistance and Medicaid
• Involved in implementing teh new eligibility systems (COTS System) and identifying teh GAP on gatheird requirement documents and heavily involved wif teh third-party integrator and interfaces.
• Participating in teh incremental approval of requirements wif sponsors, county users, track leads and teh supporting vendors like UPA, IEVS, ND Verify and SVES
• Worked wif integrating multiple systems like billing, claims, application processing, benefit verification and created portal layouts
• Worked wif ETL Team to determine UI designs to support COGNOS reports - Widely used for Federal Reporting purposes
• Prepare Technical design specification documents for reports using COGNOS. Worked on SQL Server database to extract data and build reports.
• Integrate SPACES system wif MMIS and work on teh data transfer from new eligibility system to MMIS via real time and batch process
• Developed an application which supports EMR, Clinical Systems, electronic registration of providers in MMIS
• Defined and developed use cases based on requirements, workflow diagrams, activity diagrams and sequence diagrams. Responsible for creating business flow diagrams using Visio and did gap analysis on existing portal and created templates for teh new system.
• Provided Data Analysis from both wifin and outside of department to improve decision making and created dashboards, mock-ups and prototypes.
• Executing test cases based on teh requirements and involved in Smoke Testing. Actively participated in entry criteria of Formal UAT and involved in coordinating wif testing team
• Created UAT test cases and executed teh test cases on various modules of teh system and updated JAMA. Wrote test scenarios and test cases and executed teh test cases as UAT tester
• Conducted End-to-End testing, retested defects using manual testing, executed test cases for interfaces and update teh defects using JIRA. Assist and Manage communications wifin teh team, stakeholders, county workers and IT management using ITSM.
• Experience wif writing SQL Scripts to perform back end testing on SQL database and efficient in optimizing and testing.
• Ensure compliance wif documented requirements for data collection, reporting and eligibility for programs such as EBT, Cross Roads, Home and Community based services, Medicaid policy, Energy Assistance and change control.
• Co-ordinate wif state policy individuals to determine teh accuracy of teh requirements to match teh policy defined by ND-DHS

Environment: JAVA, JSP, JAVA Script, HTML, COGNOS, JIRA, JAMA, Windows, MS- office, Visio, XML, SQL, SOAP, IT Service Management, Agile

Confidential, O’Fallon, MO

Sr. Business System Analyst/ Scrum Master

Responsibilities:

• Work in close partnership wif Business Leaders, Business Analysts and technology teams to discuss and elicit business and functional requirements to translate them into specific system Requirements and subsequent project objectives in agile environment
• Provide technical analysis of product or application hardware and software to ensure dat business and functional requirements can be met.
• Facilitating daily scrum meetings, sprint planning, review and working wif product owners on Product backlogs and handling scrum meetings for both offshore and onsite.
• Provide technical support to Business Owners during implementation of new products/services
• Define project requirements/priorities, estimate resources, and develop detailed selection
• Evaluation criteria
• Facilitate JAD sessions, collaborating wif business and development teams on software UI designs and lead story elaboration sessions and wireframes.
• Prioritize and identify cross application/system enhancements and designed a new SharePoint page for teh team
• Create user stories, back logs in JIRA, stories and elaboration, and support documentation and migrated from JIRA to ALM
• Responsible for test scenarios creation, acceptance criteria, some testing, and test results review and manage defect resolution process
• Assist management in business case development and scenario planning leading to an effective decision-making process
• Working in teh analysis phase of developing shared web service platforms, including SOAP and RESTful API's
• Experience wif gathering requirements and performing analysis for solutions using Information
• Security-related concepts: Cryptography - X.509, Certificate Management Protocol (CMP), public key cryptography standards, Identity and Access Management
• High-energy, detail-oriented, proactive and able to handle multiple high-priority demands while driving consistent results

Environment: MS Visio, JIRA, Node.js, Rally, Cryptography, MS PKI Interfaces, API, SOAP, REST, JSON, AXIS, Web Services, SQL Server, Redis, SQL

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• Interact wif teh Operations team and gather requirements for teh enhancement of healthcare module in Patient plus application.
• Created user stories by taking inputs from business users and analyze teh business requirements and its impact on teh existing application.
• Involved in process improvement to support future strategies and emerging business.
• Prepare Requirement specification documents and conduct requirements walkthrough sessions wif Operations, development and testing teams prioritizes and schedules projects by understanding cross-functional requirements and business strategies.
• Developed web portal to provide information about teh patient’s insurance, medical records to provider and clients on their insurance verification and claim processing
• Conducted individual and group (JAD) sessions wif business and technical units and subject matter expert in both waterfall and agile methodologies.
• Created both high level use cases and detailed use cases to explain teh system’s interaction wif teh users and assisting other team members.
• Work experience in requirements gathering and documentation of e-prior authorization, claims processing portal which stored patient account and send approved claims to financial edge for payments and deals wif PDMI Transactions.
• Developed an application which supports teh drug distribution involves logistics, inventory management in accordance wif teh standards
• Developed Use Case Diagram, Process flow Diagrams, Activity Diagrams and Sequence Diagrams and created business flow diagrams using BPMN
• Worked on HIPPA Transactions EDI 270,271,276,834,835 and 997 and involved in HIPPA gap analysis of ICD 9 and ICD 10 Initiatives.
• Involved in building up a new application using Service oriented architecture (SOA) and XML to integrate various application of patient plus.
• Analyzed and documented differences between teh AS-IS and TO-BE processes and used BPMN to GAP Analysis to bridge teh gap between business processes wif BPMN Standards.
• Responsible to assist teh testing team while creating test plans, test scripts and performing UAT and worked on multiple projects and implementation simultaneously.
• Created UAT Scenario test cases and executed test cases. Identified and logged test case defects and facilitated completion of testing activities.
• Completion of all relevant process documentation, including technical design, estimation of new projects and architectural design of both waterfall and agile.
• Provide timely and complete information to management on current projects, metrics, issues and opportunities. Plan and schedule project timelines, milestones and deliverables
• Troubleshoot issues in a timely manner and communicate resolutions.
• Administration of EDI trading partners as well as daily EDI administrative tasks such as resending batch transmissions, halping customers download via FTP.
• Co-ordinate and communicate between various departments, release approvals, enhancements, defect management are tracked using ITSM.
• Leading a team of 3 business analysts and 7 offshore developers and trained them wif teh business process
• Maintain and manage all project documents in SharePoint for version control and utilizing SharePoint 2013 dictionaries to halp wif implementations. Involved in writing and executing teh SQL queries for testing applications.

Environment: SQL, SSRS, PL/SQL, VB.Net, ASP.Net, Visual Studio 2008, Visual Studio 2013, Business Objects, BPMN, MS Office 2008, MS Visio, IT Service Management, XML, HTML, TFS, share point 2013, Share point 2008, SOA, Web services.