SUMMARY

• SAP SD,CRM and PP professional with diverse experience of 15 years in SAP Consulting, leading teh project through various phases of delivery and offering 2 years of industrial experience in shipping and Logisctics Industry with proven knowledge on teh Customer Relationship and Supply Chain business processes of various industry verticals
• Supply Chain Management, Logistics Execution, Transapotation Management, Warehouse Management
• Planning, Procurement, Inventory Manintainence and Account Payable. CRM (Sales and Service)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Handled Project on teh Agile methods for five thousand and more hours.
• Identified and proposed solution for teh reoccurring Business issue and implemented using Agile methods.
• Resposible for identifying teh new requirements and sharing teh Business case to teh client.
• Responsible for all off - shore deliverables by involving from RUD,DD,UAT sessions and till deploying in PRD.
• Handled Nissan Scanner Implemetation project for eleven plants across US to achieve real time decreameting inventory which would make teh accurate Demand and Forecast for teh Busiess.
• Handled E2E PIAP process rollout for teh Canada and Mexico.
• Provided many automation solution by repalcing teh manual or existing long running activity.
• Proposed and Implemented new solution for teh Business with respect to Cost/Effort Reduction,Revenue generation an Process Improvements.
• Involved in solutoning in teh Material Master, BOM and Routing, COGI, Demand and Forecasting, PR to PO, Intrfaces between SAP and Host systems.

Confidential

Team Lead

Responsibilities:

• As a SME reponsible for RTB deliverables and enhancemet project deliverables.
• Handled Nissan & Mitsubishi joint venture project implementing teh end to end Business which invoives SD/FI integration.
• Handled teh Nissan engine export project involves Order,Delivery,Shipping and Invoice for teh South Africa,Japan and Germany regions.
• Responsible for all off-shore deliverables by involving from RUD,DD,UAT sessions and till deploying in PRD.
• Co-ordinationg with off-shore team and Business by fulfilling teh requirements for teh Incidents, Tasks,PR deliverables.
• Handled Minor and Major enhancements from four hundred to five thousand hours.
• Resposible for identifying teh new requirements and sharing teh Business case to teh client
• Involved in solutioning in teh Sales order, Pricing, IDOCs, Devlivery and Invoicing.
• Resposible for Nissan new pant implemented E2E wearhouse process.

Team Lead

Confidential

Responsibilities:

• Reponsible for RTB deliverables and enhancements.
• Resposible for teh EWO deliverables from requirement gathering, DD, Technical document, Test cases, Tesing in Dev,QA and till Transaport move to PRD.
• Lead teh HANA Upgrade project by testing all teh exiting business scenario in Dev and QA
• Handled projects on Agile deliverables by taking teh scrum master responsibilities.
• Involved in design phase for teh Delaer Invoie Migration project
• Involved in teh E2E deliverables in Minor and Major EWOs
• Provided KT to newly inducted consultants.
• Worked on business process tickets like Third party sales, inter-company sales, stock transport order, shipment
• Understanding business functions and core application systems used.
• Translating teh business requirements into SD configuration & enhancements and provide “Best Practice” advice
• Data Exchange with R/3 to CRM
• Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling
• Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects.

Team Lead

Confidential

Responsibilities:

• Ensuring Deliverables provided to Client as per SLA.
• Handle teh offshore team and responsible for teh offshore deliverables.
• Evaluating and Validating teh Solution before resolving teh issue.
• Handle issues with respect to teh Marketing module end to end process.
• Leading teh discussion with Business users and on-site Team.
• Handled issues related to Product Hierarchies, Marketing and TPM areas.
• Identify teh current standard business process.
• List down teh enhancements and modification in current production systems.
• Get teh development objects listed.
• Involved in end to end Functional Testing during Technica Upgrade.
• Co-ordinate with basis team and interacting with SAP to resolve teh issues.

Module Lead

Confidential

Responsibilities:

• Provide daily support for CRM applications
• Address, handle and resolve issues and change requests related to CRM Applications involving CRM areas - CRM Sales/ CRM Service/ IC Web client/CRM Mobile
• Run Daily checks, Health checks and Routine checks to ensure teh CRM applications inter connection
• Check/ Analyze issues in backend R3 with relevance to CRM issues/requests
• Monitor master and transaction data movement between R3 and CRM, Monitor Middleware and analyze bdocs
• Coordinate with BW, R3, Xi, Basis, ABAP, EDI and other application support teams
• Ensure teh emails and webforms arrive at CRM and ICWC and they are routed successfully to teh respective markets.
• Email set up customizing in SAP CRM for new markets/changes to existing markets.
• Data Exchange with R/3 to CRM and CRM to IC web client.
• Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling
• Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects.
• Assigned specific CIC profiles to teh positions in teh organizational model.
• Worked with technical aspects of pricing procedures, condition records, accesses, prices, discounts, surcharges and Taxes.

Consultant

Confidential

Responsibilities:

• Ensuring Deliverables provided to Client as per SLA.
• Evaluating and Validating teh Solution before resolving teh issue.
• Leading teh discussion with On-site Team for KT process.
• Leading teh discussion with Business users and on-site Team.
• Handled issues related to Sales and Distribution, Logistic execution and integration with MM and FI modules.
• Provided KT to newly inducted consultants.
• Worked on business process tickets like Third party sales, inter-company sales, stock transport order, shipment
• Understanding business functions and core application systems used.
• Translating teh business requirements into SD configuration & enhancements and provide “Best Practice” advice

Consultant

D and CRM Support Enhancement

Responsibilities:

• Enterprise Structure - SD & CRM Organizational units
• Customized Sales Document Types, Item Categories and Delivery types.
• Creation of material, class, characteristics, dependencies in variant configuration
• Creation of configuration profile and knowledgebase.
• Configured teh Account Groups and Customer Master fields
• Pricing - Customized Condition Types, Pricing Procedure and teh Pricing Procedure Determination
• Customized Partner Determination
• Created Functional Spec for Adjustment orders, Under volume bags, Client Report, Driver vehicle reports and Update billing status.
• Created Test scripts for FAT’s and Unit testing.
• WMS SAP system is interfaced to various other systems namely CRM, Opticon (Invoice Printing) - Carried out Regression Testing.
• Interacted with teh Clients to understand teh requirement and clarification on Issues.

Consultant

Confidential

Responsibilities:

• Managing Sales and Distribution and CRM calls along with teh offshore team.
• Interacted with teh Clients to understand teh requirement and clarification on Issues
• Coordinating with teh Onsite team for resolving issues.
• Configuration settings for new requirements in SD and extend to CRM
• Building up knowledge bases & Run time versions.
• Provide effort estimate for new developments / enhancements related to SD.
• Pricing in R/3 & CRM.
• Teh solution involved teh standard functionality of Variant Configuration.
• Creation of Characteristics, Classes, Dependencies, Procedures & Variant Tables through Variant Configuration.
• ALE functionality used to move teh prices across teh environments.

Confidential

Assistant Manager

Responsibilities:

• Responsible for customer relationship.
• Lead teh Team which has around eight members.
• Responsible for end to end shipments
• Responsible for determining teh Routes in US/Europe sectors.
• Responsible for LCL/FCL Sales in Srilanka/Singapore/Malaysia and Europe.
• Handled individually around 25 (containers) shipments per month.
• Played a major role by sending a shipment to CANADA.
• Responsible for determining teh Routes in US/Europe sectors.