SUMMARY:

• Solution Architecting | Enterprise IT | Process Design & DevelopmentDynamic, accomplished Professional with 24+ of progressive experience and educational qualifications to deliver stellar technical architecting solutions, with proven success with industry leaders.
• Respected as a motivational, influential leader and collaborator who ensures excellent outcomes and superb pre - sales support.
• Builds and maintains lasting relationships, driving consultative engagements and customer success through a people-focused approach. Exemplary educational qualifications include a Master of Business Administration.
• Out-of-the-box thinker committed to leveraging demonstrated achievements within business analyst and consulting roles to understand requirements and build best-in-class solutions.
• Incorporated best practices to handle Network Model, Security Model and Logging & Monitoring Model for AMI Headend, Network and MESH projects for Confidential, ensuring optimal use of a $1.1M budget while overseeing 9 employees.
• Created custom-tailored guiding principles and requirements management process, including end-user documentation which strictly met related traceability reporting needs; efforts praise by leadership and later scaled out Enterprise Transformation Office.
• Exceeded expectations as valued partner with development team advising on both user needs and complex technical challenges at Confidential, and sought regularly to provide crucial input surrounding pre-sales support with clients.

SKILLS:

Oracle

Tableau

PCI

MS Access

Visio

SOX

SQL

Illustrator

Agile

Lawson

MS Office

Waterfall

Solution Architecture

Design & Innovation

Process Improvement

Mitigation Plans

Pre-Sales Support

Process Creation & Updates

Enterprise Architecture

Consulting

Requirements Gathering

Data Management/Migrations

Technical Documentation

Workflow Alignment

Financial Modules

Customer Service

Complex Problem Solving

PROFESSIONAL EXPERIENCE:

Project Architect/Lead Business Analyst

Responsibilities:

• Incorporated best practices to handle Network Model, Security Model and Logging & Monitoring Model.
• Act as the primary liaison in presenting solutions to Technical Review Board (TRB) and designing mitigating solutions for any TRB member concerns, building productive customer relationships and maintaining clear communications.
• Developed custom-tailored guiding principles and requirements management process, including end-user documentation which strictly met related traceability reporting needs; efforts praise by leadership and later scaled out to Enterprise Transformation Office.
• Govern business process design as well as software modifications/customizations, employing various methodologies to efficiently produce process flows/documentation as well as all pertinent requirements while under heavy workload.
• Showcased BA expertise in administering generation of user stories & detailed acceptance criteria.

Confidential, BROOKLYN PARK, MN

Senior Business Analyst

Responsibilities:

• Became SME on OMS, including in-depth knowledge surrounding system architecture.
• Built out top-tier end-user training on Kibo OMS in addition to helming process design meetings, effectively distilling requirements/user stories and realizing customized solution that was soon considered an industry gold standard.
• Performed data analysis and report mapping for integration of organization into reporting structure, acting as a resident specialist with software platforms like Kibo OMS and Shopify enable origination of reporting solutions that met lofty goals, including managing all aspects of initial testing and UAT for OMS.
• Managed spin-up of new ecommerce web site which went on to successfully compete against industry leaders like Nordstroms.

Confidential, PLYMOUTH, MN

Business Architect & Analyst

Responsibilities:

• Performed exhaustive hosting and service desk assessment to advocate for a superior solution in line with growth strategy.
• Conducted business strategy, technology alignment, & staff competency review for $50M company in established 3-year roadmap, achieving buy-in with key stakeholders and enabling $2.4M in savings across plan.
• Drove rigorous capability assessment resulting in elimination of duplicate environments/systems and applications which cut costs by nearly 10% year-over-year, as well as opening up 2.5K additional work-hours monthly.
• Integrated business verticals with cross-organization platforms, overcoming challenges through ingenuity and dedication.

Lead Data Analyst & Senior Business Analyst

Confidential

Responsibilities:

• Exceeded expectations as valued partner with development team advising on both user needs and complex technical challenges, and sought regularly to provide crucial input surrounding pre-sales support with clients.
• Expanded expertise and designated as data expert on new system through reverse-engineering logical/physical data models, authoring a handbook to convey best practices, common issues, and lessons learned.
• Reviewed systems for data profiling, standardization/augmentation, and verification, revealing many distinct trends with significant impacts to overall system performance; efforts improved system efficacy by 200% across all related metrics.
• Advised QA team to guarantee swift resolution of defects while also aiding in new system design and functionality.

Confidential, NORTHFIELD, MN

Software Consultant

Responsibilities:

• Defined product requirements to address specific business needs and designed UIM for custom iOS applications, earning a reputation for ability to architect unique solutions which meet nuanced client needs.
• Performed application development/deployment for companies generating up to $200K in annual revenue.
• Delivered complete requirements package and acted as the foremost contact in addressing any issues.
• Handled all aspects of testing and revamped approaches to train up to 8 beta users in testing methodology.
• Offered expert testimony regarding financial losses of $20M, showcasing integrity and complete attention to detail.
• Defined business issue causing losses and established specialized models which met strict requirements.
• Managed 2 pacesetting consultants to execute application design to automate data and damages reports for each litigation client, resulting in a 20% reduction in reporting turnaround time and an upturn in client satisfaction ratings.