OBJECTIVE:

• Over 15 years’ experience in Information Technology (IT), Financial, Healthcare, Retail, Agriculture and Telecom industries
• Directed teams of 10 to 250 people with direct reports of 6 to 13 managers and developed extensive leadership skills
• Controlled the budget of $100k to $150M
• Led projects/Programs from Waterfall, to Agile, DevOps and Automated CI/CD
• Expert in JIRA, JIRA Dashboards, JIRA Portfolio Plans, Confluence and other Platforms/Tools
• Projects/Programs of Software Developments, AWS Services, Network Management, Network Implementation/Upgrade
• Led Digital Transformation initiatives and adopting new platforms and processes
• Collaborated/ Managed stakeholders of Developers, Testers, Solution Architects, Designers/Planners, End - clients, Suppliers and Vendors
• Collaborated with Procurement, Engineering, Legal/Compliance, Finance/Tax, and PMO Organizations
• Provided solutions for complicated and complex problems that nobody wants to touch
• Led projects that touched Full-Stack developments (Frontend and backend) as well as Hardware-Based Projects
• Frequent interactions with CXO (C-Level) leaders and Presenting the Portfolio/Programs’ Initiatives and Programs’ Progress
• Led programs from ideation to launch for many services/products
• Mentored and coached and helped many employees to be more productive, confident and successful
• Experienced leading in different scales from Projects to Programs to Portfolios
• Has a mindset of automation, scalability, continuous improvement/enhancement and data visualization
• Developed extensive personal communication skills
• Took Initiative to Ignite innovation and change
• Experienced and gained knowledge of state of the art technologies in emerging technologies

TECHNICAL SKILLS

• Business Intelligence
• Risk Management
• Telecommunications
• Product Development
• Enterprise Architecture
• CHANGE CONTROL
• MATRIX MANAGEMENT
• PMI
• PMI/PMP
• PMP CERTIFICATION
• PMO
• PMP
• Product Management
• PROJECT LIFECYCLE
• Project Manager
• PROJECT PLANS
• RFP
• SCRUM
• SOFTWARE PRODUCT DEVELOPMENT
• API
• APPLICATION DEVELOPMENT
• C++
• CODING
• CONTINUOUS INTEGRATION/DELIVERY
• CI/CD
• CONTINUOUS INTEGRATION
• JavaScript
• MS Project
• MSF
• Python
• REPORTING TOOLS
• STRUCTURED SOFTWARE
• SOFTWARE DEVELOPMENT
• SYSTEM INTEGRATION
• Visio
• APS
• IAAS
• LARGE-SCALE
• MICROSERVICE
• PAAS
• SDLC
• TECHNICAL DESIGN
• USE CASE
• ANDROID
• IOS
• SOAP
• Cisco
• DEV OPS
• Exchange
• HIPAA
• NOC
• PCI
• SMS
• SOPS
• TSM
• Java
• MPLS
• Network Troubleshooting
• ROUTER
• TELNET
• SDN
• DATA QUALITY
• DATA VALIDATION
• JIRA
• MODEL-VIEW-PRESENTER
• MVP
• User Interface
• UI
• ISP
• SAAS
• Security
• SharePoint
• SOA
• Web Services
• Artificial Intelligence
• CALL DETAIL RECORD
• CDR
• DATA VISUALIZATION
• MACHINE LEARNING
• POWER BI
• RADIO FREQUENCY IDENTIFICATION
• RFID
• RISK ANALYSIS
• SOFTWARE AS A SERVICE
• SPLUNK
• Data Analysis
• DATABASE MODELING
• MAPPING
• MySQL
• SQL
• Change Management
• DEPLOYMENT
• SYSTEMS MANAGEMENT
• HP-UX
• UX
• Microsoft Project
• Microsoft SharePoint
• PLANVIEW
• AMAZON WEB SERVICES
• AWS
• IDS
• NIST
• PAYMENT CARD INDUSTRY
• SARBANES OXLEY
• SOX
• ARCGIS
• ESRI
• FLOW CHARTS
• GPRS
• FAULT MANAGEMENT
• INTRUSION
• Technical Support
• DATA WAREHOUSE
• PEGA
• ROBOTIC PROCESS AUTOMATION
• BILLING SYSTEMS
• WIRELESS
• BILLING
• PRODUCT MANAGER
• PRODUCT SUPPORT
• Marketing
• ROI
• DIGITAL MARKETING
• User Experience
• BI
• Marketing Analysis
• Marketing Strategy
• PORTFOLIO MANAGEMENT
• PRODUCT ROADMAP
• VALUE PROPOSITION
• RETAIL MARKETING
• Retail
• ECOSYSTEM
• ISSUES MANAGEMENT
• Marketing Research
• DIGITAL CAMPAIGN
• BUDGET MANAGEMENT
• Finance
• FINANCIAL PLANNING
• SOW
• STATEMENT OF WORK
• Vendor Management
• Forecasting
• Strategic Planning
• SIX-SIGMA
• MBA
• Budgeting
• FINANCIAL STATEMENTS
• FINANCIAL PROJECT MANAGEMENT
• Program Management
• Cost Analysis
• INTEGRATOR
• INTEGRATION
• PROTOTYPE
• PROTOTYPES
• USER STORIES
• Architecture
• PRODUCT DESIGN
• VISUALIZATION
• Business development
• CUSTOMER ACCOUNTS
• SALES DEPARTMENT
• SALES SUPPORT
• SATISFACTION
• BUSINESS CASE
• BUSINESS CASE DEVELOPMENT
• BUSINESS CASES
• BUSINESS REQUIREMENTS
• Process Improvement
• PROCESS IMPROVEMENTS
• WORKFLOW
• BUSINESS PROCESS IMPROVEMENT
• Operations
• PERFORMANCE ANALYSIS
• RESOURCE UTILIZATION
• CONTRACTS
• METRICS
• Problem Solving
• DOCUMENTATION
• DOCUMENTING
• TRANSLATING
• Mentoring
• MENTORS
• Healthcare
• HEALTHCARE INDUSTRY
• BLUE CROSS
• BLUE CROSS BLUE SHIELD

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Consultant Program Manager

Responsibilities:

• Led small to big size teams responsible for software Developments of Web Platform, Mobile Apps and other Frontend/Backend platforms as well as non-Software projects
• Led digital transformation initiatives in different companies to adopt new tools, techniques, processes and platforms
• Advocated the change as a change champion and helped teams to adopt the new culture of Agility
• Collaborated closely with and Managed Internal/Externals and Domestic/Global stakeholders
• Identified Risks and managed/mitigated them
• Identified Dependencies and controlled/managed them in a timely manner
• Delivered Portfolio of Projects/Programs successfully
• Mentored and coached Agile teams from personal development to team performance improvement
• Responsible for program schedule, budget and scope
• Managed the Product Backlog and prioritized the delivery of services and features
• Understood the business needs and translated them into workable items
• Planned Product Roadmap and Portfolio
• Provided solutions to complex problems as an out-of-box thinker
• Created interactive dashboards and put meaningful metrics/KPIs in place
• Applied visualization platforms/tools such as Splunk, Power BI and Tableau to visualize the data to help in decision making, process enhancement and Portfolio/Program Reports
• Provided technical solutions, plans and designs for products/services
• Provided the Strategic Insight/Roadmap Planning to develop new Products/Services
• Led R&D/Lab pilot projects for Products/Services in Emerging Technologies
• Formed/Led cross-functional/cross-regional teams (onshore and offshore)
• Participated/led Agile Ceremonies such as daily standup, sprint planning/review, Sprint review, retrospective, Program planning, Program Increments(PI) Planning, scrum of scrums meetings
• Enhanced and Improved business processes
• Expert in Program Management Tools Such as JIRA Portfolio Plan, JIRA Dashboards (Based on JQL filters)
• Worked with other Tools/Platforms such as Clarity Project/Portfolio Management, Planview Portfolio Management, AHA, MS Project, Smartsheet
• Experience in collaboration environments such as Google G-suit, SharePoint, Confluence
• Experience in Test in Production, Gitlab Pipeline and NoDevOps
• Experience in APIs, Platforms Integrations