SUMMARY

• 8+ years of Professional Experience in requirement gathering, analysis, detailing, documenting and implementation of business systems in Retail and E - commerce Domain
• Expert in complete SDLC processes from requirements gathering, development, testing, production release and support raven track record in delivering results on time, utilizing formal software development methodologies, both Agile and Waterfall
• Experience in authoring BRDs and FRDs, Use Case diagrams, Activity diagrams, and Sequence diagrams using UML modelling.
• Consulting in the areas of Telecommunications, VOIP, DTV, Omni - Channel, E-commerce, Order Management System, Point of Sale (POS), Kiosks, Retail Stores, Digital Platforms, websites, mobile apps and Supply Chain.
• Technology savvy with strong skills in SQL and Data Warehousing Concepts and Data Modelling Techniques like Dimensional Data Modelling, Star Schema Modelling and Snow-Flake Modelling
• Excellence in performance tuning, query optimization, Client/Server connectivity and SQL Profiler
• Experience in Retail, Supply chain, Logistics (OMS, WMS) industry providing Business Process Assessment, Requirements Gathering, Gap Analysis, Implementation and Testing.
• Experience in all standard best practice techniques for requirements elicitation, including structured JAD facilitation, agile epic/user story, and business/functional requirements definition, and BPM/visual modeling.
• Expertise in different WCS store Models(B2B, B2C, Supply Chain and Demand Chain) model.
• Experience on Kronos modules like Workforce Timekeeper, Accruals, Activities, Leave, Attendance, Advanced Scheduler, Forecaster, and Kronos WFC.
• Experienced in using JIRA to create and assign User Stories and maintain test cases, requirement backlog.
• Managing the Requirements Traceability Matrix through the lifecycle of the project.
• Hands on experience on RDBMS including SQL programs and stored procedures with thorough understanding of ETL procedures and functions.
• Have in-depth knowledge of Software Development Life Cycle (SDLC) methodologies, assisting and working as Scrum Master on several projects, vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
• Proficient in writing Epics/User Stories, Maintaining Product Backlog, Creating Business Process Flow, Use Cases and Data flows.
• Experience in large datasets of structured and unstructured data, data visualization, data acquisition, predictive modeling, NLP / NLU / NLG / AI / Machine Learning / Deep Learning / Computer vision/ Probabilistic Graphical Models / Inferential statistics / Graph / Apache Spark / Data Validation.
• Extensive knowledge and experience in Optimizing SCM, Reducing Inventory & Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) in Retail Domain.
• Strong knowledge of Supply Chain Management systems AS400 JDA order management system and Sterling Integrator, Sterling OMS and Inbound, Outbound feeds integration.
• Experience in facilitating Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Excellent Business Process and Functional knowledge in Retail operations, Supply Chain, Manufacturing and Inventory Management
• Expertise in System Analysis Development and Quality Assurance including Functional, Regression, Integration, System and Performance Testing of Client/Server and Web based Application
• Experience and knowledge of Mergers and Acquisitions in terms of technology and business processes
• Extensive documentation skills for use in standardization of testing and programming procedures and guidelines
• Experience in facilitating the test process by using bug tracking tool JIRA.
• Experience in performing in-depth GAP analysis, SWOT analysis, risk analysis, ROI analysis, PEST analysis, including good knowledge of process work flow tools and techniques
• Possess good ability to build and analyze workflows, identify opportunities for improvement within the project life cycle, and thrive under work pressure with minimal supervision
• Exceptional communication, co-ordination and interpersonal skills. Can establish & maintain effective communication at all levels between technical and non-technical personnel of all ages and backgrounds.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential -Chicago, IL

Responsibilities:

• Established a Business Analysis methodology around the Rational Unified Process.
• Managed the operational needs of an ecommerce operation embedded within a traditional environment
• Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Streamlined clerical work and mapped them into new system.
• Worked with SME for time and attendance policies and configuration best practices within the Kronos Workforce Central suite, advise on technical issues and contribute to team's successful implementation.
• Involved in developing project plans and managed project scope.
• Building strong understanding and working knowledge of clients' specific implementation of ecommerce technologies.
• Wrote epic and user stories with acceptance criteria to validate a prototype EMS model.
• Created test plans, test cases and conducted functional/non-functional testing as needed, defined and traced software defects in JIRA.
• Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Involved in constructing a language model (NLP) to accomplish the Name Entity Recognition. The model consisted of multilayer neural network to predict whether a given word represents the categories: Person, Location and Miscellaneous.
• Worked on creating SOP's based on standard supply chain functionality as well as simple to complex customer enhancements to Manhattan WMS Product suite.
• Gathered requirements for POS application CRP with two different vendors. Created user stories by role and load to ALM.
• Extensive Experience on various Kronos modules like workforce timekeeper, accruals, activities, advanced scheduler, forecasting, attendance and Kronos workforce central upgrade.
• Exposed to Agile methodology and Solid experience in SDLC methodologies
• Collaboration with Sterling OMS team to optimize the system integration on the demand interface with SAP for the customer order capture from different retail channel.
• Tracking the WMS flows actively, mainly waving process and MHE Integration flows with WCS in order to maintain the continuity of the DC operations.
• Followed agile methodologies in executing the project with daily standups, discussing roadblocks, documenting issues with JIRA tickets and updating the status and Analyzed and manipulated large data sets.
• I have taken responsibility in design, implementing ecommerce applications preferably using hybrids commerce suit integrating with various enterprise services (price/promotion/inventory and order fulfilment)
• Ensure compliance with Change Management best practices in Remedy Tool
• Worked actively in a Web Analysis project involving loan order creating/management system, analyzing current data on production using the relationship management methodology, updating web pages - formatting data stores and generate UML diagrams of logical and physical data.
• Conducted GAP analysis to capture functionalities of existing systems and Post Production Validation (PPV) testing, test status reports, (RTM) Requirement’s traceability matrices and defect matrices with good understanding of Bug Life Cycle and XML schemas taxonomy.
• Analyzing business requirements and map they with out-of-the box features of WebSphere comments and ensure that customizations are performed only when such functionality is not offered by WCS.
• Involved in designing and defining solution around the business process for the WMS OMS projects as per the business requirements.
• Created and/or modified many KRONOS WFC / KRONOS WIM Interfaces.
• Working with 3rd party vendors for writing descriptors and captions for the menu items and taking care of supply chain.
• Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used Confluence for upload documents.
• Participated in the decision-making process for purchasing third-party point of sale systems.
• Assisted in building a Business Analysis Process Model using Rational Rose and MS Visio.
• Performed extensive requirement analysis and involved in developing use cases and workflows.
• Have involved in Document Library integration in hybrids, have customized the solar implementation.
• Working with Business Analyst for the new development and any support related changes.
• Involved in designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• I have taken responsibility in design, implementing ecommerce applications preferably using hybrids commerce suit integrating with various enterprise services.
• Managed ad hoc team working with major aerospace projects in helping streamline complex supply chain with updated e-supply chain software solution.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Serve as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and off shore agile teams.
• Involved in creating XML block additions and modifications based on business rules and workflow modifications to capture and manage client policy and underwriting data required to issue policy for a prospective insured.
• Performed change management system during change requirement.
• Provided key input in working with users in defining project and system requirements.
• Analyzed client’s systems and business processes and addressed all aspects of credit card business
• Involved in developing strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Documented and delivered Functional Specification Document to the project team.
• Experience in root cause analysis identifying the different possibilities for a transaction failure (outbound/inbound) to WMS.
• Involved in developing business predictive/historic analysis, NLP, NLU, Data Mining/Text Mining using Python with pandas and R Studio.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Involved in developing strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Conducted JAD sessions for communicating with stakeholders and Project Directors.
• Worked with Product Owner to define product features and write epic user stories on monitor and track business value delivery. Meet with business and IT stakeholders to solicit requirements.
• Involved in developing business requirement specification documents as well as high-level project plan.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Conducted benchmarking activities to identify best practices.

Business Analyst

Confidential -Minneapolis, MN

Responsibilities:

• Collaborated with project leaders through weekly meetings to ensure the team is crafting and developing effective and efficient solutions that met established standards, protocols and practices, issues, risks and mitigation plans.
• Aggregated and analyzed reports by gathering data from multiple sources to support and enhance Omni-channel initiatives. Prepare data information for projects, team meeting, and power-Point presentations.
• Simplified UI (user interface) screen by integrating complex process into simple easy workflow.
• Tracked customer’s behavior by Adobe Site Catalyst and conducted customer satisfaction ratings and prioritized the key functions of the project based on the information provided.
• Created disaster recovery and business continuity document for WebSphere Commerce Suite (WCS) and IBM Sterling OMS.
• Manage affiliate program by building and maintaining strong relationships with key affiliates and affiliate networks. Identify and recruit relevant top producing affiliates.
• Applied comprehension of Kronos Architecture and products (Workforce Timekeeper, Scheduler, Forecast Manager, Integration Manager).
• Involved in development and testing of POS Point of sale systems and applications for Payment Card Industry (PCI) Compliance initiative.
• Developed hundreds of agile themes, epics user stories, success criteria, use cases, rules and non-functional requirements.
• Created story board of back log items in Agile and develop item according to business needs.
• Involved in developing and recommended RFP process for 3PL selection process for parts and supply distribution.
• Prioritized user stories for appointment registry and documented the acceptance criteria for each story.
• Involved in creating use cases, business flows and work flows design for effective plans.
• Constantly and consistently engaged in various e-commerce initiatives such as custom application development and front to end features of the e-commerce platform. Assisted in upgrades to the legacy platform as well as develop new features and functions for existing retail clients.
• Tested optimization strategies for truck load planning. Integrated TMS with legacy applications (OMS, WMS) and also developed customized workflows.
• Assessed the potential of using Prolog based definite clause grammars (DCG’s) for natural language understanding (NLU), in order to supplement, or possibly replace, existing cloud-based AI service offerings currently being used for chatbot development.
• Involved in developing business predictive/historic analysis, NLP, Data Mining/Text Mining using Python with pandas and R Studio and have exp on Azure cloud platform like data factory, Data Lake, Data bricks, ML etc.
• Change management: Monitor, track, assess and approve changes. Communicate changes with application, infrastructure and platform owners/environment managers. Coordinate risk assessment as well as capacity planning specific to shared platforms. Recommend required testing based on risk assessment. Attend change review board meeting.
• Collaborated with Developers and Retail Supply Chain Managers to establish the technical vision and analyze tradeoffs between Usability and Performance needs.
• Improving vendor's delivery schedules by streamlining order lead times and supply lead times.
• Customized Touch UI slightly Text & Image Component based on the authoring requirements.
• Used Adobe Site Catalyst for the conversion rate, page review and bounce rate, analyze the data source from social media platforms to make valuable investment decisions.
• Prepared business model and identified responsibilities, documented requirements to the developer.
• Involved in creating SQL queries in MY SQL and managed the database and assisted in making Data warehouse and managing Data profiling.
• Reviewed Test Cases, Test Plans, and performed User Acceptance Testing (UAT), documented defects using the Jira as Defect Tracking Tool.
• Involved in researching current system and document business functionality and articulate epic level user stories and disaggregate into appropriate size for iteration planning.
• Generated reports and analytics of the Kronos data for internal and external customers using existing or developing new SQL queries or creating new standard Kronos reports using Visual Studio.
• Form the requirements and using technologies such as JavaScript, XML, LDAP, AML language (similar to XML), and TIBCO configure and provide custom enhancements to the client
• Worked hand in hand with developer to make sure the business requirements are all met.
• Monitored project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Conducted JAD sessions with supply chain management and development team to brain storm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Involved in developing Test Plan and Test Strategy documents for integration test between web store, JDA (AS400), Epiphany, Logpro, DMMS, Red prairie (WMS), Sterling OMS, Sterling Integrator (PHUB, FFHUB) StoreNet and VendorNet .
• Involved in developing NLP models for Topic Extraction, Sentiment Analysis.
• Involved in project scope meetings with the Pricing manager to understand the type of requests and issues handled by the pricing team and documented the high-level business requirements to the product backlog using JIRA Agile.
• Involved in the creation of design document as per the client requirement along with unit test case document based on WCS implementation.
• Reported to business manager regarding the task process on daily bases and presented changes along the way.
• Wrote test cases and conducted UAT test with QA team to make sure there is no bug in the system.
• Highly skilled in using Adobe Tag Manager to monitor various multichannel marketing and advertising (mobile, website, social media, blogs) initiatives to increase publicity, conversion and retention rate.
• Applied SEO strategies by using key words that matches the company image, updated the URL for every page based on the promotion that the company had at certain time to bring more traffic.
• Conducted final product launch review meeting and presented the result to stakeholders.

Business Analyst

Confidential - Cincinnati, OH

Responsibilities:

• Adept at relationship building and communicating with cross-cultural sensitivity and diplomacy at all levels.
• Administration of the Tealeaf web monitoring suite.
• Excellent analytical, communication and negotiation skills, sound customer focus
• Experience with JIRA and MS SharePoint for managing the requirements
• Testing and Troubleshooting, Deploying and Monitoring of Enterprise Application Integration (EAI) projects using TIBCO suite of products.
• Engaged with requirements gathering, assessments, interfaces, application configuration and support for Kronos Workforce Management Systems Conducted user interviews with various stakeholders and documented business (BRD) and functional requirements (FRD).
• Understand user requirements and translate them to functional requirements/specification and assist end user with Epic request submissions obtaining team approval.
• Involved in providing architecture and implementation of B2B storefronts and mentoring of a team of ten in WCS best practices.
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements, worked in Agile environment and was able to bring projects to completion.
• Interviewed potential suppliers, evaluated capabilities, product quality, previous project performance and reliability and negotiated price, T C to ensure uninterrupted supply of materials at best price
• Experience with Oracle ATG Web Commerce software (Business Control Centre and Oracle Endeca)
• Effective utilization of Business Analysis tools including GAP analysis, use case design, business process modeling and data modeling documentation.
• Extensively worked with Sterling OMS API’s, and WMS FFhub/PHub feeds integration.
• Used RUP with most of its supporting tools IBM Rational Requisite Pro, Clear Quest to implement the Requirement and Change Management respectively
• Proficient in assessing user requirements through user interviews, analysis of business, data requirements and other requirement elicitation practices.
• Proficient in Supply Chain and Ecommerce types such as B2B, B2C, C2B, and C2C
• Experience with Wire framing tools like Balsamic, MS Visio.
• Experience in development of UAT guidelines for cross functional business units.
• Expertise in creating Business Requirements Documentation (BRD), Requirements Traceability Matrix.
• Excellent experience Business Process Modeling Notation (BPMN)
• Involved in creating UML models and visual artifacts like DFD, Flowchart, and Process Flow diagrams.
• Experience in implementing projects using the Systems Development Life Cycle (SDLC) methodology, from initial stages of analysis, design, cost and time estimates through development, testing and deployment
• Implemented numerous Tealeaf environments for Proficient clients.
• (RTM), Business Rules Spreadsheet (BRS) and Functional Requirements Documentation (FRD)
• Expertise in defining and documenting Business process flows and "As-Is" & "To-Be" processes.
• Experience in data collection from multiple sources, interpretation, presentation, and management of reporting and decision making.
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.
• Participated in the design and development of interfaces with Sterling OMS as a part of customer order fulfilment and accounting with SAP system.
• Performed quality assurance testing to ensure the requirements are accurate; and documented defects using JIRA defect tracking software.
• XML order header and order detail data transfer; inventory/supply chain management modules
• Experience in working with off-shore teams and ability to work in a deadline-oriented environment and ability to do multi-tasking with little inputs.
• Assisted the Product Owner in maintaining product backlog, plan release back-log and participate in iteration planning session with development team. Work across multiple agile team to support enterprise level epic.
• Performed Kronos data maintenance including setups for new profiles, pay codes, pay rules and queries.
• Performed 'Root Cause Analysis' on errors and bugs in the tools that improved the pricing accuracy by 30%.
• Valuable experience with Oracle Commerce Platform (ATG Web Commerce: BCC, Content Management, Personalization, Merchandising, Site Admin, Search, CSC, Endeca.
• Analyzed website behavior and customer experience using Tealeaf (IBM tool) and identify room for customer experience improvements.
• Effectively used the Business Intelligence portal to modify and fetch required data through SQL
• Involve with implementing Google APIs for maps, analytics, transaction, and YouTube for integrating service.
• Experience implementing projects using the Systems Development Life Cycle (SDLC) methodology, from initial stages of analysis, design, cost and time estimates through development, testing and deployment
• Good Experience with messaging services including JMS.
• Involved in developing E- commerce payment options such as reward point payment options for Amazon shoppers.

Business Analyst

Confidential -Dallas, TX

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Involved in creating relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Analyzed the system for the effectiveness of the E- commerce operations.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Performed extensive Requirement Analysis including data analysis and gap analysis
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Supports multiple clients with system and business requests and needs using JIRA and SharePoint.
• Involved in creating and maintaining business requirement documents for workload management which was key input for Ecommerce Package selection for workload management system.
• Collected high level Business Requirements of Trading Life Cycles include Futures, Forwards, Options and Swaps by meeting with management teams.
• Determined the functional requirements through conducting user interviews, and created the business requirement document (BRD) and traceability matrix, and thus develop the standardization of processes.
• Involved in creating user stories describing provider and member access to the web portals.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Creating IBM WCS programs for migrating existing customers from an old provisioning system to the new system.
• Provide vendor management for IBM Sterling OMS. Create, validate and approve estimates provided by vendor.
• Established connectivity to all major buy-side vendor IBM Sterling Order Management Systems (OMS).
• Discussing and finalizing the fulfillment related functionalities to be managed by the Sterling Order Management System
• Have excellent working knowledge on the WMS flows in Fulfillment center like Inbound, Waving, Picking, Packing, Task allocation, Load creation, Outbound, Interface validations with other HOST systems, MHE validations, Labor Management, Kronos and PIX validations.
• Ensured policies and catalogs were utilized to strengthen the usage of our most strategic suppliers. Continuation of supply base analysis to identify opportunities to rationalize new suppliers.
• Analyzing the inputs to the order management system from the legacy system and middle layers Converted business requirements into use cases and completed the functional requirement specifications.
• Involved in creating a tool to analyze the flow of materials, information and dollars between their suppliers and customers. This tool assists in building Road Maps of their Supply Chains
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements sand architecture perspectives.
• Used Order Integration - for which WCS was generating XML messages to sterling.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Prepared the functional test cases and performed the functional testing of the application using mock and live data at the back end.
• Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.
• Involved in designing and creating prototypes of reporting tools for data validation and verification initiatives using macros in MS Excel.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.