Business Analyst Resume

SUMMARY:

To obtain a position as an Information Technology professional in which my programming and business skills may be enhanced while working for the benefit of an organization.

SKILLS & SOFTWARE:

Microsoft Access (Queries, Forms, Reports, Modules)

Microsoft Excel (V - Lookups, Tables, Charts, Dashboards)

SQL/PLSQL/T-SQL

HTML, CSS, JavaScript

C#, Visual Basic

EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

Collated data from multiple sources as Excel, PDF, or Word files
Managed and maintained multiple Microsoft Access databases
Collaborated across multiple departments to solve reporting issues
Documented process changes following conversion of payroll system

Help Desk Analyst

Confidential

Responsibilities:

Troubleshot applications via phone, chat programs and remote software
Recorded incidents, actions, and requests via Service Now
Collaborated with other agents for larger scope issues
Frequent multi-tasking to limit lapses in client services

Access Programmer

Confidential

Responsibilities:

Created of tables, queries, forms, and reports in Microsoft Access
Expanded functionality of application with Visual Basic
Migrated data into Microsoft SQL Server
Created stored procedures and triggers to control data flow
Preparation of entity relationship diagram and data dictionary

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