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Business Analyst Resume

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Objective

  • To obtain a position as an Information Technology professional in which my programming and business skills may be enhanced while working for the benefit of an organization.

TECHNICAL SKILLS

  • Microsoft Access (Queries, Forms, Reports, Modules)
  • Microsoft Excel (V - Lookups, Tables, Charts, Dashboards)
  • SQL/PLSQL/T-SQL
  • HTML, CSS, JavaScript
  • C#, Visual Basic

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Collated data from multiple sources as Excel, PDF, or Word files
  • Managed and maintained multiple Microsoft Access databases
  • Collaborated across multiple departments to solve reporting issues
  • Documented process changes following conversion of payroll system
Confidential

Help Desk Analyst

Responsibilities:

  • Troubleshot applications via phone, chat programs and remote software
  • Recorded incidents, actions, and requests via Service Now
  • Collaborated with other agents for larger scope issues
  • Frequent multi-tasking to limit lapses in client services
Confidential

Access Programmer

Responsibilities:

  • Created of tables, queries, forms, and reports in Microsoft Access
  • Expanded functionality of application with Visual Basic
  • Migrated data into Microsoft SQL Server
  • Created stored procedures and triggers to control data flow
  • Preparation of entity relationship diagram and data dictionary

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