SUMMARY

• Experienced Business Systems Analyst / Technical Business Analyst with 7+ years of demonstrated history of working with projects in software services, financial services industries, health care and clinical research sector, retail, supply chain, and logistics services industries in Agile and Waterfall methodologies.
• Skilled in data strategy and agile testing, requirement analysis, project, and product management.
• Strong business development professional worked extensively on client - facing roles and managed projects with a strong focus on people, technology, and high-quality results to meet business needs.

TECHNICAL SKILLS

Project Management Tools/Methodologies: JIRA, SharePoint, Confluence, Agile,Waterfall, Extreme Programming, Kanban, MS Project, HP (ALM), UML, ERP.

Databases & Programming Languages: Oracle, MS SQL Server, Map R DB, MongoDB, MySQL, Python, Java.

Product Development & Reporting Tools: Business Objects, PowerBI, Tableau, MS Visio, SAP Concur, CRM (Zoho, Salesforce, Ms Dynamics),Data Visualization.

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOTAnalysis, JAD Sessions, Project Scheduling, Project Budgeting, Business Definition Requirements, Business Process Analysis, Use Case Modeling & Analysis, BRD, BPM, BPR, JSON, PMO, Regression, Test Management, Mapping, Modeling, etc.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Worked as a liaison among stakeholders both business and IT side in order to elicit, analyze, communicate and validate requirements for changes to business processes.
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Identified the impact on the existing services of Business Units, the local impact of the transition on the organization and forthcoming challenges and issues related to the transition.
• Analyzed Nasco data records to identify trends and requirements. Analyzed data records with SQL Server to assist in gathering information requirements.
• Served as a liaison between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team.
• Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
• MaintainedKanban boardto keep a track of the progress of the project using Jira.
• Responsible for soliciting and eliciting requirements for BCBSM EDI migration.
• Authored Computer Validation Report, which involved extensive research and interaction with SME's and Business owners.
• Deep engagement and consultation with various architects, products owners, and business teams to understand current and future needs.
• Translating features into prioritized user stories in tight coordination with other Product Owners
• Produced for transaction sets 835, 999, 277 and 837 (I/P) a full gap analysis ensuring the upgraded application included the required changes and additions for EDDI migration. Worked on Transaction-835 claims payments and remittance advice, which deals with the payment from payer to provider.
• Authored Data flow diagram, sequence diagrams and business process models that describe how the EDI Health Care Claim Transaction set (837) is used to submit health care billing information and encounter.
• Conducted weekly standup meetings to present status and in corporate any digressions from the original scope. Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast-changing environment to achieve company goals.
• Worked with providers and Medicare or Medicaid entities to validate the EDI transaction. This includes HIPAA 4010; 837, 835, 270/271 and others. Provided healthcare provider problem resolution.
• Performed heavy volume data entry and analysis for Marketplace members under a large and expanding state contract, while ensuring the data is entered correctly into multiple database systems.

Confidential, Denton, Tx.

Reporting Analyst Assistant

Responsibilities:

• Consulted with stakeholders to assist them in understanding reports and data.
• Assisted in the implementation of reports, scorecards, and dashboards using PowerBI.
• Served and built value-added relationships with internal and external customers by understanding customer processes and organizational needs.
• Managed the library’s use of procurement cards and ensured applications are meeting P-card use requirements and the Pcard expense report of the Confidential library system by using SAP Concur as stated by the Confidential system.
• Conveyed information and ideas clearly through a variety of media to individuals or groups.
• Reviewed reporting requests and assess against client campaigns to deliver client appropriate reporting.
• Communicate effectively with customers and vendors supporting the State as appropriate.
• Prepares weekly Reporting on planning status, scope, timelines, milestones, resources, dependencies, risks/issues, status, delivery, KPIs/Metrics.
• Worked closely with stakeholders to understand reporting requirements for library account revenue and monthly expenditure reports and served as a resource person for the library’s monthly budget review meetings.

Confidential

Salesforce Business Analyst / Associate Product Manager

Responsibilities:

• Developed and documented Confidential ’s data flows, and processes and segregated them into use case diagrams, activity diagrams, sequence diagrams, according to UML methodology thus defining the data process models.
• Liaised with project coordinator during risk engineering and high-level review sessions to develop and implement Confidential ’s data management standards, policies, and best practices.
• Responsible for ensuring all deliverables are high-quality and in compliance with business and technical requirements, product and process information for better end-to-end customer experience.
• Prioritized outstanding defects and system problems to Confidential ’s data/defect catalog to ensure information is accurate and up to date.
• Served as point of contact for business flow review, documentation and communicated goals and directed team activity. Lead project teams in the development and implemented detailed work plans, schedules, project estimates, resource plans, and status reports.
• Responsible for managing and implementing marketing activities through research, strategic planning, and implementation.
• Collaborated with Program Managers, Product Owners, Technical Leads, Subject Matter Experts, and Business Users to ensure agile business acceptance and applied technical skills and business knowledge to achieve sound results.
• Worked in Agile environment playing an active role in Iteration planning, Sprint Review, Lesson Learned and resolving roadblocks.
• Managed all activities of the project to identify affected teams, helped them integrate the new process into existing processes and resolve/mitigate any issues or risks and act as the “go-to” SME for both business and technical teams to drive key decisions and processes.
• Proficient in designing, capturing, consolidating, and maintaining key metrics with Agile and Scrum Protocols. Lead the Agile Working Team from OM and established a workshop to promote standard Agile Run process within the company.
• Expertise in integrating Salesforce solutions and keeping the Salesforce application aligned to the project success criteria.
• Assisted team with configuration of user accounts, roles and different user profiles and set-up record level permissions in order to provide shared access among different users using SalesForce.com.
• Prepared functional specification documents (FSD) based upon business stakeholder's input for development. Participated in JAD sessions to understand the detailed requirements.
• Prepared and analyzed UML diagrams likeProcess Diagrams, Sequence Diagrams and Activity DiagramsusingMS Visioto analyze and design structure, behavior and interactions in the system design.
• Involved in Business Process Management (BPM) activities like Process Design, Process Monitoring and Process Execution. Worked as a liaison between the business and technical side to convey the business needs to the system architects.
• Collaborate with senior-level product managers on prioritizing user stories, balancing new features/enhancement requests from the product roadmap, operational issues & technical debt and assist them with running governance meetings.
• Proficient in business process modelling (BPM), documentation, and testing using Rational Suite as well as MS Project in combination with UML 2.0 diagramming techniques. Used Rational Rose to generate various UML Diagrams.
• Demonstrated ability to prioritize tasks along with excellent project management and problem-solving skills, running and interpreting A/B tests, and managing various aspects of a project from start to completion with the commitment to meet deadlines.
• Organized meetings with business users to prepare and update business process requirements, system requirements, and conducted daily scrum meetings to get updates and statuses from teams.
• Assisted the QA team to develop testing strategies and prepare detailed test cases by analyzing technical requirements.
• Created User Acceptance Testing (UAT) test cases and facilitated UAT sessions. Coordinated integration testing with other developers and business for the release.
• Identified test cases and assisted in conducting regression testing as and when new builds were ready.
• Assisted in the development and executed SQL queries to verify the proper insertion, deletion, and updates into the database supporting tables and also performed smoke, functional, white box testing for backend testing.
• Ability to build strong interdepartmental relationships that impact APAC & global processes and identified view of internal funnel leading to content churn and track KPIs. Managed the Global Close and reconciliation cycle and ensure all deadlines are met consistently.
• I managed as a go-to thought partner for the broader team (sales, CS, finance, etc.) to develop new systems and processes that interact with the product.

Confidential

Business Systems Analyst

Responsibilities:

• Worked closely with project management team/business sponsors in formulating the scope & requirements with the global product development team and worked on BI reports, project management, change/incident management, root cause analysis, and aided in the development of various systems and dashboards for mining new business insights to support new operational processes and to launch new products.
• Analyzed functional and technical requirements for application integration projects based on service-oriented architecture (SOA), prioritized QA automation effort, and created project plans. Created test cases and test scripts for system integration testing (SIT), user acceptance testing (UAT).
• Supported web merchandisers with data that is relevant for their decision-making digital activities, new features launch as well as targeting & personalization.
• Experienced in business analysis, gap analysis, data analysis, business rules, and developing and creating business process documents.
• Setup and manage standardized product reports, working closely with senior product managers and various cross-functional teams.
• Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation, and maintenance with timely delivery against aggressive deadlines.
• Worked with business and developers to create ad-hoc reports for the management team and assisted development and implementation of practical strategies, plans, and solutions to increase analytical processing efficiency and communicated effectively with internal & external stakeholders to ensure customer’s needs and issues are addressed on time.
• Worked in Agile (Scrum) methodologies, enterprise environment, architectural and solution design, implementation, complex customizations, and Jira handling multiple priorities and reprioritize accordingly.
• Created and reviewed functional and technical design documents such as BRD, FRD, use cases, data models and data flow diagrams, wireframes using Visio, etc.
• Ability to aid in Microsoft D365 patch management and upgrade planning/execution and Investigated problems with Microsoft Dynamics 365 ERP modules, diagnose and perform root causes and resolve issues
• Maintained the test plan status and facilitated both weekly and daily reporting metrics to team leads and management.
• Responsible for collecting and analyzing the functional test results and prepared a test summary document and measure reports. Supported business stakeholders with the relevant data for their decision making in digital activities.
• Collaborated and negotiated with stakeholders in defining project scope boundaries.
• Worked closely with the business team, the development team, and the quality assurance team to ensure that requirements are understood as intended to achieve the desired output.
• Ability to pick up online marketing and traffic acquisition skills, run and manage marketing campaigns for different products, and acquire users in a cost-effective manner that includes SEM, mobile app downloads campaigns, and growth hacking.
• Controlled the replenishment needs of products based on sales and capacity of factory supply production, based on data developed, stock optimization policies, based on demand and stock-flow parameters for good stock rotation.
• Managed new product launching and the entire product life cycle with stores. Developed and pilot year-on-year business trajectories for the sport.

Confidential

Business Analyst Intern

Responsibilities:

• Monitored the entire defect tracking process and was responsible for generating customized graphs and reports for the client and stakeholders.
• Gathered and analyzed information, code data process and build predictive analytical models, formulated and tested hypotheses, contributed to the development and communication of recommendations and raised business risks associated with data quality or non-compliance.
• Checked database tables to see whether the data is being updated after the batch process is run. Verified claims, payments, and status with the back-office database.
• Participated in all aspects of the standard project life cycle to ensure a smooth transition of projects to production support. Used MS Project to maintain the project schedule and track its status.
• Meeting clienteles and/or prospects to discuss their needs, outlining appropriate company services/offerings, and resolving queries as necessary.
• Worked as a servant leader for the teams working with AWS tools such as EC2 to create instances, S3 buckets &RDS for data storage, VPN subnets and ROUTE 53 for networking.IAMroles for user access in AWS.
• Experienced in Financial Markets, Capital Markets, Wealth Management, and Risk Management.
• Performed Functional design/Data Modeling/user interface design of a financial services Client master database/data warehouse.
• Wrote Test cases for all functions of the application in the test plan module of HP ALM Quality Center 11.0.
• Perform valid and reliable market research SWOT analysis.
• Managed changes to the project scope, project schedule, and project costs using PMO change management processes and executed change control process activities for the project.
• Reviewed requirements for tax accuracy, workflows, and UI designs for product features and enhancements.
• Collaborate with other departments across Confidential &R Block in activating the Confidential &R Block brand in a consistent way.

Confidential

Associate IT Business Analyst

Responsibilities:

• Collected and documented business processes as well as business rules.
• Developed timelines for project delivery, and managed projects and resources for successful completion.
• Followed documented procedures to implement required software changes, submitted requests for approval, and access, and also aided in support tickets resolution.
• Assesses competitors by analyzing and summarizing competitor information and trends, identifying sales opportunities, and responsible for improving business sales by collaboration, market analysis, and competitor analysis.
• Provided management support to the off-shore End to End integration/ Regression Test Team.
• Assisted in coordination of the Agile/Scrum development process usingAzureDev Ops and JIRA
• Involved in Facets Configuration to make sure all information will be sent without any error.
• Created Business Requirements Document (BRD), Systems Requirements Specification (SRS), and Requirements Traceability Matrix (RTM) with the assistance from the business group and IT team members.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams.
• Worked closely with the PMO to develop the Project Plan and helped the SME’s in analyzing the reports for Project Execution.
• Analyzed lessons learned and share with other PMO team members, managers, technical teams and customers and contributed to process improvement initiatives for thePMO, Service Dept. and other areas of the organization.
• Played a major role in support of SQL Server Analysis Services (SSAS) CUBE.
• Identified source elements and data mapping with the target systems and Improved performance on SQL queries used indexes for tuning created DDL Scripts for database and manipulated the data using DML
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Analyzed the requirements from a technical perspective to get data from different source systems, setup processing logic & store it into the repository.
• Facilitated scrum ceremonies such as Product Backlog meeting, Daily Scrum meetings, Sprint Planning meeting, Sprint Review meeting and Retrospective meeting.
• Create and maintain Sales force Reports and Dashboards. Configure validation rules, workflow rules, approval processes. Performed user training of various Sales force instances for clients and users.