Core Competencies

• Program Governance
• Business Case Charter and Scoping
• Demand Analysis
• Stakeholder Relationship Management
• Statements of Work (SOW)
• Business / Functional Specifications
• Work Breakdown structures (WBS)
• Project Plan
• Contract Development & Negotiation
• Service Level Agreements (SLA)
• Implementation/ Deployment Plans
• Customer Education & Support Programs
• Organizational Realignment
• Process Re - engineering
• Business Process Outsourcing Engineering
• Vendor Selection & Supply Chain Management
• Training
• Milestones
• Release and Deployment Schedule
• Change/ Risk/Issue Management

TECHNICAL SKILLS

• HP-PPM
• MS-Office
• Microsoft Project
• Visio
• JIRA
• Service Now
• Version One
• Confluence
• Clarity
• SharePoint
• ChangePoint
• ServiceNow
• HP and Mercury Quality Center
• Salesforce.com
• Rational Rose
• Confidential
• Rational Requisite Pro
• Cognos
• Crystal Reports
• Siebel
• Oracle
• Oracle Suites PeopleSoft iGrafix
• SQL / Load Runner
• Test Director
• SAP
• JDA
• Seapine
• Team Track
• SAS
• NCSS
• SPSS
• MatLab
• .Net Framework
• MS-Lync
• RM Track
• Documentum
• Seapine
• Collabnet i-Log Rules Engine
• CISCO Routing
• C
• C++

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Provided roadmap for Sales acquisition, Products, and solutions implementation for 100+ Confidential.
• Provided program level reporting and managed communications among senior partners and steering committee.

Confidential, Branchburg, NJ

Senior Program Manager

Responsibilities:

• Implemented effective program governance (short and long term) to ensure adherence to budgets (approx. $2-10 M annual), cumulative) and established schedules (in collaboration with Business and IT management, internal and external teams and partners) implemented cost savings avg. 100K per year.
• Owned consolidated portfolio of projects, including all related and dependent tasks, partnered with project managers, resources on Infrastructure, systems (managed 35-70 in a matrix environment), applications and testing to ensure alignment to the program objectives and deliverables.
• Reduced turnaround time of the projects delivery by 18% (average).
• Effectively communicated program progress, escalations, issues and risks (RAID) to program stakeholders and executive sponsors.
• Ensured addressal of issues under 10% of SLA threshold, delivered workstream projects under 15% (average) of the allocated budgets.
• Helped migrate 100% of systems in scope on AWS cloud (hybrid environment), remediate 100% of Windows/ Unix systems on time, 100% completion of the Datacenter setups/ migrations and their operationalization, 45%+ disposal and decommissioning of out-of-warranty/ antiquated systems (continuous work).

Confidential, New York

Sr. Program and Confidential Manager

Responsibilities:

• Successfully setup Confidential framework for the Confidential, integration with Enterprise Demand Management, Digital IT Architecture, Delivery and Release teams.
• Implemented Agile (Scrum) framework for solutions delivery, managed and mentored a group of 6 Project Managers.
• Successfully managed Digital Confidential portfolio of projects of $500K, including managing and negotiating Demand from IT and Business Stakeholders, created Roadmap for the years .
• Additionally, created Intake Channel process (Using, JIRA, Service Now and SharePoint) for managing Demand catering to P1/P2 incidents management and Ad hoc requests.
• Owned and Managed program for Digital Change Quality for enterprise Deployment Automation, Validations and Property Changes.
• Responsible for managing projects Demand, Resource Capacity assessment, Confidential allocations, Budget forecast and monitoring, Projects and portfolio schedules, PMLC Process and documentations training and support.
• Improved velocity of the delivery by 8-12%, reduced SPOF by 15% avg., Remediated 90%+ systems in scope.

Confidential, Secaucus, New Jersey

Sr Program Manager

Responsibilities:

• Successfully closed a highly visible, severely Resource constrained, and Schedule challenged Brioni Stores Integration $90M project (part of global initiative) on time and under 5% of the budget.
• Improved inter-team and senior Management communications, reduced latency by 20% in decision making by improving Vendor Management process.
• Enhanced Solutions and Service delivery process mentored Confidential - AGILE methodologies to the in-house teams to in industrywide accepted Project delivery and Business Process standards. Instituted Risk Management, Evaluation & Change Control Process.
• Helped setup up Confidential and industry accepted practices, governance structure, Stakeholders’ engagement, Share Point workflow setup.
• Developed both high level and detailed roadmap to migrate Epicor CRM to Salesforces.com CRM (Cloud Based), JDE Confidential guided implementation based on assessment of current and planned marketing data process flows and infrastructure needs.
• Managed RFPs, SOWs, SLAs with vendors/ 3rd Parties for Applications and Services Delivery.
• Timely and Successful communication and Expectation management of C-Level Executives.

Confidential, New York

Global Program Manager

Responsibilities:

• Provided accountability for the programs, Resource and Budgeting for enterprise-wide IT project portfolio to ensure that delivery of program/projects met established time, cost and quality metrics and satisfied business needs; developed delivery processes outlining how the programs/projects will be managed for global IT and business.
• Lead and guided project portfolio activities for Confidential (Legacy) platform leading to enhancement and stability, which entailed Digital Applications, SharePoint, CRM Enhancements, Application debugs, Environments’ stabilization, incident management.
• Facilitating Scrum of Scrum for offshore Scrum teams in Confidential states and Malaysia.
• Facilitating sprint planning as Scrum master for multiple Scrum teams.
• Managed program to virtualize environments on AWS Cloud, including migration of systems data, configurations, and control parameters in 1 year (was scheduled for 1.25 yrs.).
• Datacenter modernization from Legacy to CCMP (Windows servers based) platform and DR creation.
• Optimized the agile Release Train delivery to facilitate program level execution by creating a standardize delivery cycle strategy, driving continuous process improvements & ensuring execution against business goals.
• Introduced and implemented AGILE delivery methodology, trained trainers. Improved testing by 40% and reduced release-train time to Production by 25%.
• Led initiatives to monitor, remediate system/platform vulnerability risks through internal development/ system teams and 3rd party vendor.
• Communication and Expectation management of C-Level Executives.

Confidential, Union, New Jersey

Sr Project Manager

Responsibilities:

• Created and prioritized roadmap for Retail and E-Commerce, with Business & IT Partners.
• The objectives included improvements to Customer Experience ( Confidential ), infrastructure and supply chain enhancements.
• On Budget and timely management of Confidential and Web based Payment Processing, Tokenization, data integration and Backend Reconciliation.
• Ensuring Confidential, Confidential Compliance and Data Integration.
• Deployed Electronic Registry Appointment Application, Salesforce.com, E-Commerce Applications and reporting system (customer facing site and store systems).
• Ran daily standup and retrospective meetings to correct any issues with current rollouts to fix future sprints and correct any issues or impediments.
• Facilitate focused, effective Agile ceremonies with diverse groups (Sprint planning, daily stand-ups, feedback meetings, sprint reviews and story grooming meetings)
• Facilitate retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned.

Confidential, New Jersey

Sr Project Manager

Responsibilities:

• Developed plans for disaster recovery, change management, resource allocation, testing and projects, including budget creation, infrastructure and device readiness, power savings, migration strategies, hardware procurement, vendor management, installation.
• Developed and managed strong working relationships with application owners, IT and facilities team, as well as vendors to ensure all milestones and deliverables met.
• Developed go-live plan, training curriculum and provided onsite go-live support and training to sites.

Confidential, New York

Associate Director

Responsibilities:

• Skillfully directed project budgets spanning $500K to $4M, collaborating with Program Office to define business process, system, database enhancements necessitated by new or modified regulatory requirements.
• Enterprise-wide enhancement of Confidential and Documentum Workflow tool for Ratings Criteria classification, Process Management. Enhancement of Information Quality as required by industry regulations.
• Responsible for driving the implementation of our business plan, improving operational processes, data, system architecture, and process-supporting technology, and playing a key role in stewarding the Lean Management System.

Confidential, Newark, New Jersey

Project Manager

Responsibilities:

• Managed a wide array of stakeholder relationships, including business process owners, end-users, service providers, vendors, and partners.
• Migration of Accounting systems from Legacy to SAP Confidential platform.