SUMMARY

• Over 7+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Business Systems Analyst

Responsibilities:

• Worked in the authorization team.
• Received inbound authorization from Delegated Risk Group.
• Responsible for gathering vendor POC and set up initial kick of call and initiated discussion about authorization data exchange.
• Responsible for providing Mapping document and Companion Guide over the Delegated Risk Group for review.
• Created Business Requirement Document (BRD)
• Responsible for sending the completed BRD to Clinical Operation team for approval.
• Provided the approved BRD to IT department for internal coding.
• Responsible for UAT (User Acceptance Testing) after receiving test file from vendor.
• Validated data on FACETS
• Monitoring until data is received from vendor and providing the support if needed in order for inbound authorization from vendor.
• Organize periodic Customer Touch Points and meetings to get feedback on delivery of services and also generate leads on new business opportunities.
• Conducted SME’s like members and provider communication, provider and member operations, Fl state Regulatory and business user’s interviews to gather Business Requirements Documents (BRD) and Functional Requirements Documents.
• Prepared business process models using Visio to create use case diagrams, data flow and business flow diagrams.
• Responsible to handle End - End Business Process mapping and GAP Analysis.
• Recommended changes and designed Technical Requirements to eliminate the Manual Intervention to avoid Manual Errors
• Successfully handled JAD sessions and recommended Business Process change for migrating from Manual to Electronic
• Successfully handled Walkthrough of BPI GAP documentation to the Client and receiving End User Sign off
• Responsible for Coordinating with Product Management and Development Team to Walkthrough and Clarifying BPI Documentation.
• Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
• Used Rational Clear Quest to track required changes and Rational Clear Case to maintain different versions of the project documentation.
• Created Requirements Specification Document that translated business requirements into Technical specification including business and validation logic for ease of understanding to the development team.
• Documented FRS (Functional Requirement Specifications) and assisted Systems analyst to come up with SRS (System Requirement Specifications)
• Gather detailed business and technical requirements and participate in the definitions of business rules and data standards.
• Interacted with various cross-functional teams on building business use cases, and understanding expenses and revenue stream.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.

Environment: Requisite Pro, Rational Rose, QNXT, MS Office, MS Visio, MS Access, Microsoft Word, Microsoft Power Point, UML

Confidential, Stamford, CT

Business Systems Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Managed the post mortem and process improvement activity conducted by the Business Analysts and Project Business Leads.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Interacted with database developers for formulating the ER diagrams and data flow diagrams.
• Developed and managed the formal SDLC implementation using the Lean/Agile Methodology.
• Performed requirements modelling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Analysed business needs, created and developed new centralized back office system for specific area including mortgage and commercial lending system.
• Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC
• Performed requirements modelling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Developed BRD documents for Securitized Inventory (CMO, ABS, MBS, and ABCP). BRD targeted new Basel II Compliance requirements.
• Used MS Visio for Process modelling, Process mapping and Business Process flow diagrams.
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Conducted UAT to confirm that all derivative products can be successfully processed through stages of the trade life cycle
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Performed Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data
• Ensure business requirements / application functionality is consistent with regulatory mandates from Dodd-Frank Act.
• Responsible to import the data from Crystal reports by using Business Objects Live office into Microsoft Excel and Word.
• Assured that all Artifacts are in compliance with corporate AGILE Policies and guidelines.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.

Environment: Microsoft Office Suite, KYC Compliance, MS Visual Studio 2008, MS Visual Source Safe, Documentum, Windows NT/XP, Oracle, SQL, SAS, SQL Server, DOORS, Sybase, RDBMS,EVPN, RUP, VBScript, Dreamweaver, Sharepoit, Adobe Photoshop, Caliber RM MIS-IP, C#. NET, Crystal Reports,ASP.NET, UNIX, Business Objects, Test Director, Load Runner.

Confidential, Plymouth, MI

Business Analyst

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Used XML for building and parsing of Application Configuration file.
• Conceptualized primary process flow diagrams using Microsoft Visio and Case Wise tool sets.
• Did project planning using Project Workbench.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conducted interviews with key business users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed all Use Cases and UML models using Rational.
• Developed Sequence Diagrams, OOD using UML.
• Established a business analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Developed requirement reports for day-to-day retail banking needs for opening account, online banking using rational SoDA.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams.
• Worked with marketing team in knowing what exactly bank’s client wants.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director
• Performed User Acceptance Testing (UAT).
• Full knowledge of most phases of the Systems Development Life Cycle.

Environment: Windows NT 4.0, Erwin, XML, Dbase3, DOS and UNIX Sequential Files, MS Access, HTML, ERWIN