SUMMARY:

• Innovative, results - oriented Scrum Master / Project Manager with more than fifteen years of experience, and a passion for building solid relationships while exceeding expectations.
• At Engage Financial participated in the Agile Transformation.
• Scrum Master with Agile Coaching skills and Collaboration with Multiple Product Owners (5+ years).
• Great communication and soft skills.

PROFESSIONAL EXPERIENCE:

Confidential | San Diego

Agile Coach

Responsibilities:

• Guide the team and organization on how to use Agile/Scrum practices and values to ensure complete client satisfaction
• Guide the team on how to get the most out of self-organization
• Constantly assessing the Scrum Maturity of the team and organization, while coaching the team to higher levels of maturity
• Remove impediments while guiding the team on how to remove impediments as needed
• Build trust and a safe environment where problems can be raised without fear of blame
• Facilitate discussion, decision making, and conflict resolution
• Constantly improve transparency while radiating critical information that may affect teams and their priorities
• Support and educate other Product Owners with regard to grooming and maintaining product backlog, specifically to ensure priorities and goals are aligned
• Act as Product Owner for multiple teams that currently do not have an assigned PO

Confidential | San Diego

Scrum Master / Senior IT Project Manager

Responsibilities:

• Responsible for managing, planning, monitoring and directing multi-disciplinary projects primarily focused on mobile applications for iOS, Android and Web in direct collaboration with MasterCard and their corporate vision for global expansion into the prepaid and credit card markets
• Participated in the Agile Transformation
• Assisted with the strategic planning, preparing of action plans, issue resolution, and completing audits on behalf of our clients, including Amazon, ADP, MasterCard, BBVA Bank, Care.com, Tutuka of South Africa, Sainsbury’s of the confidential, confidential Bank, confidential Bank, and Confidential
• Created and maintain quality assurance documentation related to code creation, upgrades and installations
• Managed project timelines and resource allocation during the implementation phase both pre and post within an Agile framework
• Collaborated with multiple engineering teams to define, design, accept and adapt features for mobile application launches worldwide
• Acted as escalation point for development issues throughout the project lifecycle and Confidential

Confidential | San Diego

IT Project Manager/Scrum Master

Responsibilities:

• Organized and facilitated daily stand-up meetings and all Scrum related meetings, code reviews, story creation and retrospectives
• Maintained and updated Scrum process documentation, as well as process improvement documentation throughout the organization
• Responsible for rolling out and all staff on Agile development methodologies across more than 50 business units across California, New Mexico, Arizona, Oregon Nevada and Colorado
• Assisted the team with quality assurance testing each week as content was delivered on a weekly basis to the external client base.
• Provided analysis of the UX (user interface) for iOS, Android mobile applications, as well as the Web interface to ensure all quality measures previously identified had been met, while following the principles of collaboration, prioritization, team accountability, and visibility throughout the organization

Confidential | San Diego

Senior Scrum Master/Project Manager

Responsibilities:

• Organized and facilitated daily stand-up meetings and all Scrum related meetings
• Worked as part of an interdisciplinary team to achieve project milestones
• Collaborated with development teams to plan project sprints
• Developed status reports, costs estimates, and resource plans
• Made critical decisions and drove decision-making processes across all IT projects
• Identified and removed impediments and prevented developer distractions
• Implemented and maintained development best practice documentation in collaboration with development team members
• Acted as escalation point for development issues throughout the project lifecycle and Confidential

Confidential | San Diego

Senior Systems Analyst

Responsibilities:

• Managed, planned, monitored and directed multi-disciplinary projects related to Planned Parenthood initiatives, including NextGen EHR, SharePoint, Viewpoint Ultrasound Software, HIE initiatives, Audit Readiness, Meaningful Use and all agency-wide projects
• Responsible for d Confidential analysis and review regarding all Planned Parenthood systems to determine workflow issues, proper usage, and to analyze whether the systems currently being utilized should be phased out for other emerging technologies that entered the market
• Directed activities of other analysts and participated in the strategic planning, preparation of project plans, issue resolution, and completing system analysis on behalf of our clinical team members
• Created and maintained quality assurance testing documentation as related to the NextGen EMR application for all clinical and non-clinical staff

Confidential | San Diego

HIT Project Manager

Responsibilities:

• Responsible for managing, planning, monitoring and directing multi-disciplinary projects
• Concurrently coordinated all implementation activities for multiple practice management platforms (eCW, NextGen, Allscripts, Cerner, Epic)
• Assisted with the strategic planning, preparing of action plans, issue resolution, and completing audits on behalf of the 25 clinic partners in San Diego, Riverside and Imperial Counties
• Managed project timelines and resource allocation during the EHR/EMR implementation phases and assisted with system audits, quality assurance (both end-user and developer side)
• Defined project progress, problems and solutions, while implementing successful interventions to achieve desired results for all clinical deployments
• Re-engineered legacy systems and implemented new project management & call center CRM tool increasing annual revenue by more than 35%

Confidential | San Diego, CA

IT Project Manager

Responsibilities:

• Initiated a twelve-month project to create an in-house e-commerce processing platform with development staff to accommodate international orders from different sources
• Developed a quality assurance/user acceptance guide that reduced project turn-around time by 60% over a nine-month period
• Created and executed project work plans for all projects
• Responsible for driving the overall planning, management and completion of IT projects
• Successfully resolved the back log of over 5000 issues related to both software and hardware problems related to rapid expansion of the company
• Successfully built flexible, diligent, collaborative teams from each department

Confidential | Phoenix, AZ

Implementation Manager

Responsibilities:

• Managed a script development project, which involved the design and implementation of a new claims processing application for Samaritan, Del Webb and Kaiser Permanente Health Systems. This implementation increased the client ROI by 35% in the first six months and an additional 16% at the end of twelve months for both Samaritan and Del Webb Health Systems
• Responsible for the management, implementation, and of claims payment systems, which required a thorough understanding of ICD-9, CPT, HCPCS and hospital claims adjudication processes.
• Helped double division revenues for six consecutive years by creating process improvement initiatives such as cutting down on claim adjudication errors, additional staff on software systems, and better handling of client communication