SUMMARY:

• Experience working as a Salesforce Administrator for over 7 years to manage and configure data feeds, implement integrations and develop and manage dashboards and reports.
• Experience working as a Salesforce Business Analyst for 3 years in writing Business Requirement Documents, Functional Specification Documents, Data Flow Diagrams, Workflow Diagrams, User Stories, Test Documents, acting as a liaison between the Client, the Company’s Stakeholders and Development Team to resolve conflict and offer advice on how and when changes can be implemented during the development life cycle.
• Extensive experience administrating bulk data loads, creating advanced reports and metrics using Excel, monitoring data quality and integrity and completing complex automation tasks.
• Additional experience working with stakeholders as a liaison to manage mass data migrations on the Salesforce platform, building applications from scratch and working in an Agile environment.
• Excellent interpersonal, organizational, time - management, and problem-solving skills

TECHNICAL SKILLS:

Customer Relationship Management Software

Salesforce

Other

Salesforce Lightning Version: (7 Years of experience and up to date till Summer 21 )

Salesforce Field Service Lightning: (2 Years)

Salesforce Classic Version: Over (3 Years)

FinancialForce (1 Year)

Sales Cloud (4 Years)

Service Cloud (4 Years)

Marketing Cloud (2 Years)

Health Cloud (1 Year)

Chatter (2 Years)

Communities (2 Years)

Google Analytics (1 Year)

Operative One (Order Management)

Google Ad Server

Google Ad Manager

Staging Warehouse

BigQuery

Oracle 12

Salesforce Applications

Data Loader

Import Wizard

Process Builder

Workflows

Flow Builder with Automation

Reports & Dashboards

JMeter

Selenium

JIRA

Jenkins

ANT

MailChimp

DocuSign

Database Administration

MySQL in AWS Amazon Cloud (Intermediate)

Word Processing Tools

MS Office 2021 and Office 360 (Word, Excel, Power Point, Outlook)

Operating Systems

Simple bash shell commands in Ubuntu & OpenSUSE

Windows Power User

Built an experimental Chat bot at Gallegasoft Coding School for extra credit project

Social Media and E Mail

Microsoft Outlook

Microsoft Teams

Slack

Zoom

Online File Storage and Retrieval

Google Drive (docs, sheets, drawing, apps script)

Dropbox

GitHub

WORK EXPERIENCE:

Confidential, Manhattan, NYC

Business Analyst

Responsibilities:

• Attended daily hour long Requirement Gathering Sessions with the stakeholders from CBSi.
• Thoroughly questioned Stakeholders when issues arose and made sure to clarify any doubts raised by our Developers, Architects and upper management.
• Organized, arranged, and hosted pre and post meeting briefing and debriefing sessions respectively, with relevant personal from LTI (Project Manager, Scrum Master, Senior BA, Salesforce Architect, Data Architect, Admin, Offshore Development Team) to prepare for the interview sessions with stakeholders and to review what we have learned afterwards to get a better picture of what the stakeholders wanted of us and to further clarify what was and was not in the Project Scope as predefined by the Scope of Work Document (SOW).
• Helped craft the required business documents - Meeting minutes, Agenda Topics, PowerPoint Presentations, Business Requirement Documents, Functional Specification Documents, Architectural Diagrams, Test Cases, User Stories.

Confidential, Manhattan, NYC

Remote Salesforce Administrator & Business Analyst

Responsibilities:

• Oversaw and maintained our Salesforce Non-Profit implementation.
• Drove improvements through execution of our data project plan.
• Collaborated with team members to ensure successful use of donor data systems.
• Managed and monitored data flow for donations and donors, with commitment to full and timely accountability and accuracy in account keeping.
• Recently installed and customized the IWave App from the App Exchange into our organization to further streamline the donor qualification and fund raising process. The App uses a proprietary algorithm, which estimates who among our many donors are actually willing to commit, and how much we can expect of them based on their earning potential and previous donation history with other charities.

Confidential, Manhattan, NYC

Salesforce Administrator

Responsibilities:

• To cleanup after they have migrated from Classic to Lightning for their Sales and Service Clouds
• Lots of custom scripting that needed to be updated with off shore development team)
• Lots of 3rd Party Applications that needed to be updated by contacting and liaising with their Tech Support.
• Re-training 30 of their Users (senior staff) on how to navigate and use Lightning and how it would improve overall performance and make life easier for them with greater work flow automation.
• To catch up with several months of backlogged minor User Requests that were put on hold while the Salesforce team was concentrating on the migration project.

Confidential, Dallas, TX

Senior Salesforce Administrator & Business Analyst

Responsibilities:

• Created page layouts and search layouts to organize Fields, Custom Links, Related Lists, and other components on Record Pages by defining Lookup and Master-Detail relationships on the Objects and created Junction Objects to establish connectivity mostly in Lightning.
• Involving in Creating Roles and Hierarchy assignments.
• Created Automatic Case Capture from partner website using Web to Case.
• Imported data from Excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard before switching to a proprietary in house solution when record size proved to be unmanageable via built in options.
• Designed, setup and maintained Salesforce Standard, Custom, and Junction Objects, while also structuring User Roles, Security Profiles and Workflow Rules.
• Ensured data integrity through appropriate use of de-duplicating, loading and exporting tools, for bulk data using Data Loader, Import Wizard and various proprietary solutions.
• Maintained weekly backups of DHI Servers.
• Made daily cross checks of new data being put into the system vs. current data making sure that both kept to data integrity and hygiene standards as established via DHI policy.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Managed offshore onsite coordination.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration and maintenance of page layouts.
• Serviced over 1, 400 Users both local and foreign.
• Initially used ANT for Data Migration using pre-written scripts but then switched to in house proprietary Apps due to security issues.
• Extensive use of Chatter and Communities to quick-fix internal issues.
• Sales Cloud used to handle medical equipment sales.
• Service Cloud to handle with repair, maintenance, and after care issues.
• Used prior health care experience while acting in a consulting capacity while helping separate teams design, implement, and test apps taking advantage of health, sales, and service clouds to make rational, efficient use of centralized health care data to help health care providers, support staff, and patients make smart decisions regarding their health.
• Marketing Cloud to handle mass email advertisement campaigns for vaccinations for the Vaccine Adverse Emergency Reporting System in Texas, seasonal deals and offers, and to send appointment reminders and updates.
• Assisted with requirement gathering, analysis, and translating business requirements into well architected solutions that best leverage the Salesforce Platform and relevant products.
• Drafted user stories, process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentations as required for project analysis, planning and designing.
• Experience working with business stakeholders to understand their needs, integrating business knowledge with technical solutions.
• Assisted with testing plans, including definition of test cases and the creation of detailed solution test scripts. Worked with other teams and vendors to explore test automation.
• Served as liaison between business divisions and technical IT resources, participated in interviews with business clients during requirement gathering sessions, and demonstrated Salesforce functionality to business users.

Confidential, GA

Salesforce Administrator and Instructor

Responsibilities:

• Object creation and customization including Fields, Records, Workflows, Record Types, Page Layouts, Formulas (including Basic, Advanced, and Lookup Formula Fields) Tabs, Templates, Basic Security and Approval Processes
• Designed, developed, customized multiple apps from scratch both in Lightning and Classic Versions.
• Served as a primary System Admin for a Salesforce environment with more than 800 Users.
• Handled all basic admin functions including User Account maintenance, Creating, modifying and presenting Reports and Dashboards, Workflows, Process Builder Workflows for Automation
• Managed Salesforce data feeds and other integrations.
• Managed and approved all changes and releases.
• Acted as liason between our Users, Vendors, and App Development Teams.
• Assisted in training new batches of Salesforce Admin students during their 2 month boot camp.

Confidential, Hackensack, NJ

Junior Salesforce Administrator

Responsibilities:

• Interacted with various business team members from the UK and US to gather and document requirements.
• Serviced over 500 Users both local and abroad.
• Extensive use of Marketing Cloud, MailChimp, DocuSign, and Survey Monkey for targeded dispersion of e-notices and e-sales cataloges to induce Customers to buy our products before and during major holidays.
• Use of Chatter and Communities to resolve internal issues.
• Worked under the Agile Scrum Methodology.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visualforce sites) for business support and technical support for Sage 50 Channel Customers.
• Customized Campaign budgets and Lead Qualification in both Lightening and Classic Versions.
• Created complex reporting templates (Summary Reports, Matrix Reports, Pie Charts, and Dashboards), RFM (Recency, Frequency, Monitory) and setup report folders to authenticate Users based on their Profiles (permissions).
• Managed Users, Hierarchical Roles, Profiles, Security Controls and Territory Management.
• Maintained and customized various Salesforce implementations and instances to ensure that cross-functional business requirements are met.