PROFILE SUMMARY:

• Over 8 years of industry experience as Business Analyst and a Quality Analyst with strong Business Analysis and solid understanding of Business Requirement gathering, Technical and Functional management, Analysis, Business Process Flow and Business Process Modeling.
• Ability to gain the confidence of all stakeholders and ensure that the functional and non - functional requirements are fully captured, analyzed, prioritized and implemented by the development team.
• Self-starter, able to manage several responsibilities and contribute successfully to team deliveries on complex, long term projects.
• Extensive knowledge of Object-Oriented Analysis and Design (OOAD) and experience in both Waterfall andAgile/Scrum methodology with Burn Down, Burn Up, Grooming Sessions, Sprint Planning, and User Stories/Story.
• Designed and reviewed various documents including the Software requirement specifications (SRS), Businessrequirements document (BRD), Product requirement specification (PRS), Use case specifications, Functional requirement specifications (FRS), User requirement specification (URS) and User acceptance testing documents (UAT).
• Expertise in interacting with business users to identify the information needs, gathering and managing requirements, translating them to Business and Functional requirements from project inception phase through release planning.
• Flexibility in handling multiple projects and working on Off-shore, On-site model.
• Experience in developing and maintaining Requirement Traceability Matrix (RTM) based on the defined business rules using MS Excel.
• Experience in creating mockups and prototypes for the identifiedbusinessprocess flows
• Experience in coordinating extensive communication networks through effective requirements elicitation techniques including facilitating Joint Application Development (JAD) and Rapid Application Development (RAD) sessions.
• Possess excellent coordination, negotiation, analytical, problem solving and interpersonal skills to resolve the conflicts between the client and the IT group, thus acting as a primary liaison between the client and the IT group.
• Proficient in designing Use Cases including Activity diagrams, Class diagrams, Sequence diagrams and Use Case diagrams based on UML Methodology using CASE tools like MS Visio and Rational Rose.
• Experience in developing and reviewing Test Plans, Test Cases and Test strategies using change and defect management procedures using tools like HP Quality Center, JIRA and Bugzilla.
• Confident speaker and communicate clearly through both written and verbal communication.
• Self-starter and a team player with excellent analytical, problem solving and interpersonal skills. Delivered solutions in high stress environments while working with limited resources.
• Tableau-Worked in a project where we Tableau extensively for deriving multiple analyticalforecastsand solutions. Familiar with its desktop and server components.
• Splunk- Data analyticstool which I was introduced to in one of our workshops at Confidential but haven't used it directly.

PROFESSIONAL EXPERIENCE:

Confidential, NM

Business Analyst II

Responsibilities:

• Worked with non-technical users to determine their technical and system requirements.
• Liaison with non-technical personnel to help them define the scope of their system requirements.
• Assist non-technical personnel with finding technology-based solutions to their business needs.
• Translate non-technical business requirements into technical requirements.
• Create and modify the business rules utilized by our core systems.
• Used data and process modeling tools to develop and maintain process workflows.
• Evaluate business processes for efficiency, compliance, etc.
• Assisted IT management with the oversight and development of short and long-term IT projects.
• Consult with business users to provide advice on efficient business process management.
• Provide project management oversight for short and long-term IT projects, at the direction of IT management.
• Assisted software developers with requirements gathering and scope definition for short and long-term projects.

Confidential - Westlake, TX

Technical Business Analyst

Responsibilities:

• Analysis and translation of COBOL program code
• Collaborate with Client IT team in reviewing code and utilizing iSAT tool.
• Meetings and trainings with client IT team.
• Application helps you extract BRD’s which are a part of transaction records in the Fidelity Server.
• It also helps to find the source and data lineage of the specific code in any given set of COBOL program.iSAT, MS Excel, COBOL.

Environment: RTM, Jira, MS Visio, Windows 2000/XP, MS Office Suite, COBOL.

Confidential - Des Moines, IA

Technical Business Analyst

Responsibilities:

• Created business requirements documents and reward analyses for a 3rd party software solution implementation.
• Involved actively in the financial analysis using investment data.
• Generating reports as per the requirement and also maintain compliance with the data privacy and financial regulations.
• Excelled as liaison between the strategic planning team and the technical team for all the technology projects.
• Responsible for eliciting Requirements based on the user requirements and specifications.
• Performed Gap Analysis to identify the area of improvement in the current system and identify the requirements for the future system.
• Gathered requirements by interviewing the subject matter experts, stakeholders, executive sponsors and noted information using Loan IQ.
• Maintaining requirements traceability matrix (RTM) to ensure that all requirements can be tracked down vertically and horizontally and provide a basis for test plan using Loan IQ
• Conducted Joint Application Development (JAD) sessions for communicating and managing expectations, reviewing requirements, and requirements approval.
• Created and managed project templates, Use Case Project templates, requirement types and traceability relationships in Rational Requisite Pro.
• • Performed multiple audits of Google Analytics accounts.
• • Redesigned website while reducing overall bounce rate by 10% with Google Analytics.
• Extensive experience with User acceptance testing (UAT) and system testing.
• Conducted walkthroughs with business and development teams.
• Worked closely with the development team to clarify and understand functionality, resolve issues and provided feedback from the UML diagrams.
• Created Use Cases and Business Use Cases model after accessing the scope and status of the project and understanding the business processes form USER perspective.
• Work closely with the relevant teams to optimize workflows and ensure necessary data is accessible and clean.
• Monitor issues and provide up-to-date status reports.
• Bring stakeholders together on a recurring basis for JIRA Portfolio planning meetings, followed by regular standups to track progress, all of which are led by the candidate.
• Monitor and coordinate all JIRA system operations, including security procedures and liaison with corporate IT, security, NOC and compliance teams.
• Manage all self-hosted (in AWS) day to day software (namely patching and keeping things up to date).
• Experience with Tableau in developing reports and dashboards/configuring the metadata.
• Support the design and development of BI solutions.
• Gather and review BI requirements; design Tableau solutions to address in a large BI environment.
• Support enhancements and fixes to existing solutions
• Setup environments for DB2 connectivity through JDBC and SQLJ drivers for JAVA based applications
• Maintained efficient and reliable backup and recovery routines
• Supported application programmers and users in their daily interactions with DB2.

Environment: RTM, Jira, MS Visio,DB2, Windows 2000/XP, MS Office Suite, Loan IQ, SSMS, SSIS, Business Objects, Tableau. Google Analytics Segmentation, Google Analytics Dashboards.

Confidential, Richardson, TX

Technical Business Analyst

Responsibilities:

• Was involved in different projects parallelly, functioning as a Business Analyst for one while acting as a QA for the other.
• Worked across different cross-functional areas using multiple applications.
• Engaged Business Users to gather detailed software requirements/business rules and ensured alignment with development teams.
• Functioned as the liaison between the Business Users and the Development Team for the strategic analysis of business/ user needs and the implementation of Technology systems.
• Lead various Planning Sessions with the Business Users to break down complex stories into simple stories.
• Conducted brainstorming sessions with the Business Users and Development Team to actively involve them during the requirements stage level analysis.
• Conducted multiple online Poker Planning Meetings across different teams - QA team, Development Team and the Business Users to get the estimation effort.
• Facilitation of interactive workshops with the Business Users to gather requirements successfully.
• Gathered Business/Functional user requirements, created Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD).
• Performed User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing and Functional Testing to test the application.
• Designed mockups of various Reports and the UI Interface to communicate visual data flow to the Business Users via Presentations.
• Performed Feasibility & Gap analysis, Adaptability & Risk Analysis, SWOT & Impact analysis and developed System Specification (SS) document to identifybusinesscritical & high-risk areas.
• Co-ordinated various projects and conducted daily Scrum meetings, Planning Sessions and Retrospective Sessions with both off-shore and on-site teams present in multiple locations.
• Coordinated with the QA Team for testing activities across multiple systems and managed Conversion test execution.
• Help manage the Atlassian (JIRA & Confluence) workflow and specific configuration settings.
• Translated business requirements into functional requirements and approaches for developers.
• Provided management support to the off-shore End to End integration/ Regression Test Team.
• Workflow documentation and comprehensive training to the healthcare clients.
• Provided support for the Successful Releases of Multiple Projects.
• Documented various workflow diagrams like AS-IS and TO-BE processes.

Environment: Agile, User Stories, RTC, JIRA, MS PowerPoint, MS Word, MS Excel, MS SQL Server 2008, COGNOS, HPQC - ALM 12.1

Confidential, Irving TX

Technical Business Analyst

Responsibilities:

• Assisting in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End testing and User Acceptance testing.
• Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user.
• Assisting business users in defining UAT test cases and plans. Established and maintained test cases and test data in Quality Center.
• Coordinated with the QA Team for testing activities across multiple systems and managed Conversion test execution.
• Helps in conducting Gap Analysis (GAP), User Acceptance Testing (UAT), and System Integration testing (SIT) and SWOT analysis.
• Involved in implementation of HIPAA EDI Transactions (835,837)
• Facilitated Electronic Data Interchange.
• Used EDI tools to verify mapping to X12 format.
• Analyze HIPAA EDI transactions in X12 responses and of 837, 835, HL7 and 999 and looked for defects.
• Do data analysis for various version changes of EDI messages on different sub-systems.
• Providing the required test data for the developers in order to fix the defects.
• Worked with various departments to find out the root cause when a claim does not behave as expected.
• Attended various meeting with payment services, member services, payment processing teams to work with them if any project impacts them and find a solution.
• Met with senior management to approve the business documents before implementing a project and when there is an enhancement needed.
• Updated the Business Rule document when there is a need for an enhancement.
• Did the GAP analysis to find identify the opportunities between AS-IS and TO-BE process.
• Created reports for the senior management on a regular basis to log the work.
• Extracted SQL reports of various entities and organized them into pivots and excel sheets for simplistic understanding.

Environment: HP QC, Ensemble, MCS, DB2, MS Office 2010, MS Visio, Windows