SUMMARY

• Over 12 years of Industry experience as a Business Analyst and Product Owner. Worked extensively in Business Requirements Gathering, Translating Requirements into Specifications, Application Design and configuration requirements, Gap analysis, Change management and Transition plans.
• A seasoned Product Owner wif extensive experience in decomposing features into stories, identifying dependencies, creating acceptance criteria.
• Worked on Multiple Systems Integration Projects, Digitalize and Transform legacy to modern systems. Worked on website development projects, iOS and Android mobile application projects.
• Experience wif environments dat employed Microsoft Dynamics, ETL, web services, APIs, Content Management System (CMS) etc. Experience wif Requirement management, tracking and modelling tools like JIRA, TFS, Rally, Visio, Bizzagi.
• Good experience wif project management and training facilitation. Expert in writing BA deliverables like use cases, user stories, business requirement document (BRD), Functional specification document (FSD), Use Cases, User Stories, Test Cases, change management plans, transition plans, training documents.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies. Served as a liaison between Business and Technical Stakeholders.
• Experience in facilitating Joint Requirement Planning (JRP) sessions wif Business User Groups, conducting Joint Application Development (JAD) sessions wif IT Groups and Conflict Management wif Project team members.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which halped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Served as one point of contact for business users and design and development teams in onsite and offshore setting.

TECHNICAL SKILLS

Programming Languages: C, C++, Java, SQL

Development Tools: MS Office Suite, MS Visio, JIRA, Rally, MS Project, Rational Rose, Rational ClearCase

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux

Databases & Utilities: SQL Server, Teradata, Sybase

PROFESSIONAL EXPERIENCE

Confidential

Product Owner

Responsibilities:

• Partnering up wif the Product Management to thoroughly understand the product vision and represents this vision throughout the development lifecycle.
• Partnering closely wif the Business to thoroughly understand the request and works diligently to achieve a solution which addresses the needs.
• Understanding Business Architecture to validate technical changes and business process improvements to maintain alignment wif the technical architecture roadmap and strategy.
• Participate in PI planning, prioritize features and align wif teams to figure dependencies and plan releases.
• Creating and routinely grooming the Feature Backlog so it is visible, transparent and clear to all.
• Elaborating epics into user stories dat are detailed enough to properly represent the true need request and refined appropriately to be achieved wifin the sprint cycle.
• Responsible for detailed requirements to fully document acceptance criteria and implementation detail which support the related product feature.
• Prioritizing the Feature Backlog to best achieve identified objectives in alignment wif Product and Business priorities.
• Ensuring the engineering team understands items in the feature backlog to the level necessary to meet the identified business and customer needs.
• Partnering wif the engineering team to optimize the sequence and value of work performed in each sprint iteration to achieve most efficient and cost effective delivery.
• Partnering and representing the customer (internal/external) during the development process to ensure the proper product is built to meet the identified need(s).
• Facilitating the acceptance of work in alignment wif the engineering team, product management, and identified key business stakeholders
• Responsible for tactical product development decisions in alignment wif the informed Product vision.
• Compiling and analyzing enhancement requests from stakeholders, driving the prioritization, slotting and implementation process
• Serving as a product component expert to answer product feature questions, validate enhancement requests and other functional support as necessary.

Confidential, Cincinnati, Ohio

Product Owner

Responsibilities:

• Working as a Product Owner for Merchant Data Services application, MDS, which is a servicing application for merchants. Worked as a PO in MDS dat integrated wif various other applications and systems like OLA (merchant onboarding), MDB (central database), ForgeRock (access management), Jigsaw (equipment set up) etc.
• Worked in collaboration wif Micro Services team in explaining all enhancements done in MDS. Micro services is an initiative to modernize, me.e. digitalize and transform the merchant data. Planned the transformation of modules.
• Worked in gathering transformation requirements, for micro services, identified gaps in legacy system, created mockups and prototypes for to be systems.
• Worked extensively in Pricing and Billing related enhancements, digitalize application by adding workflows and automations.
• Worked extensively in capturing requirements for newer features and functionalities wif modules like Terminals and Security Products.
• Worked wif stakeholders in identified gaps and planning enhancements in existing features wif various newer Petro products.
• Work wif Product Managers in understanding new features and breaking down features into user stories.
• Participated in production support meetings, halped identifying, triaging and prioritizing and resolving issues. Interviewed stakeholders, conducted requirement workshops.
• Practice SAFE scaled agile methodology. Participate in PI (product increment) planning, understand features, prioritize features based on business value and priority to be developed in a PI.

Confidential, Gettysburg, Maryland

Business Analyst/Product Owner

Responsibilities:

• Participated in the full application life cycle from design to development, testing, deployment and support of business application.
• Reviewed proposal documents, SOWs and worked wif project sponsors to finalize and document vision and scope.
• Worked wif both internal and external customers, identified key stakeholders, conducted workshops.
• Elicit user scenarios and processes using workshops, prototyping, data analysis, business process descriptions, and workflow analysis. Reviewed business rules wif the business stakeholders to refine requirements. Construct functional specifications from Business Requirement Documentation.
• Create process flow and workflow diagrams. Identify and document various application integration requirements and Identify innovative solutions to business issues during technical development
• Design solutions leveraging industry's best practices and eCase’s powerful configuration options.
• Studied current (as - is) process, identified gaps, designed workflows and process for future (to-be) system. Digitalize and Configure application to meet customer-specific business processes.
• Creating letter templates and setting up email notifications.
• Liaising wif business users and technical team in documenting custom report requirements and delivering the reports.
• Gatheird data migration requirements, creating data mapping and working closely wif technical team to migrate legacy data to eCase database accurately and efficiently.
• Documented eCase custom configuration worksheets and creating User Manuals.
• Created change management and transition plan for a smooth transition from legacy to NextGen/modern interfaces. Trained end users and trainers.

Confidential, Fredricks, Maryland

Senior Business Analyst

Responsibilities:

• Learned, tan-current, business process areas and worked wif the business and technical teams to define business needs. The need was to enhance existing web App to accommodate new functionalities pertaining to the new initiative - “On Demand” and build mobile apps both on Android and iOS.
• Documented configuration manuals for Scheduling and Dispatch system dat was a COTS product dat had to be configured and integrated wif other applications.
• Conducted Business Requirements, Functional and Technical meetings wif Business groups.
• Conducted Release planning meeting to develop feature list, prioritize stories based on business value, estimated story points and develop a release plan.
• Document process flow and prepare workflow diagrams.
• Worked on both backend (databases) and Frontend (UI/UX), GUI, dashboards.
• Configured dispatching and scheduling COTS application to suite client’s needs.
• Created project related documentation (project definition, test plans, requirements definition, Analytics etc.).
• Acted as a liaison between business and technical teams as well as testing and development teams. Triaged issues/defects raised by users and testers to define priorities to be assigned to development teams.
• Assisted the product owner from Business team in tracking defects and acted as a functional subject matter expert on the application’s functionality.

Confidential, Atlanta, Georgia

Senior Business Analyst

Responsibilities:

• Understanding of the business process areas and working wif the business and technical teams to define business needs. Create or providing input to project plans.
• Manage key projects and small projects in Business Intelligence service queue triage and project related documentation (project definition, test plans, requirements definition, etc.).
• Worked wif distributed data sources and schemas on end to end creation of data marts and enhancements using Agile methodologies.
• Work wif the Datawarehouse Architect team for better ETL performance and reports and increase report functionalities.
• Also used Cognos to create dashboards and got exposure to Salesforce dashboards to halp wif effective decision making. Utilized SharePoint to communicate effectively wif the team.
• Interacted wif users for verifying User Requirements, managing Change Control Process, updating existing Documentation

Confidential, New York City, New York

Senior Business Analyst

Responsibilities:

• Interacted wif business users to gain noledge of the existing system and understand their needs.
• Documented the As-Is processes and created MS Visio flows to depict and understand the current business processes.
• Conducted Release planning meeting to develop feature list, prioritize stories based on business value, estimated story points and develop a release plan. Worked on both backend (databases) and Frontend (UI/UX), GUI, dashboards.
• Conducted iteration kick-off meetings wif Business Users, Project Manager, Development and QA teams to document Product Backlog Items (PBI), high level business process models and high-level architectural models.
• Conducted SPRINT sessions wif 2-week iterations using Agile, Scrum. Participated in Daily Standups to update Story boards and develop User Stories.
• Reviewed user stories wif stakeholders to get approval and gain agreement on direction of the technical solution.
• Helped developer in unit testing, system integration testing; performed regression testing and User Acceptance Testing (UAT).

Confidential, Long Island, New York

Senior Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating wif the project manager and technical lead.
• Responsibilities included oversight of design, configuration, development, implementation, and test of all enhancements and updates to the legacy (IMS) mainframe platform (SCEPTRE) supporting Flight operations.
• Work wif the Datawarehouse Architect team for better ETL performance and reports and increase report functionalities. Worked on creation of Cognos 8 packages.
• Conducted extensive requirement analysis. Worked wif Informatica developer to extract and transform data from various systems like CRS, GDS and databases like SAP and DB2 to the data warehouse.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users dat provided appropriate scope of work for technical team to develop prototype and overall system.

Confidential, New Jersey

Senior Business Analyst

Responsibilities:

• Gatheird and documented Business Requirements and Functional Specifications in support of Financial Services Brokerage Operations.
• Conducted and Participated in requirement gathering sessions wif Senior Managers and stakeholders wifout supervision.
• Responsible for working wif our third-party software providers in the testing and implementation of Aspire in our brokerage environment.
• Involved in creating functional architecture, technical specification documents, mock-ups, workflows and process models in collaboration wif Business SMEs and Application development team.
• Participated in implementing technical software upgrades required by vendors, including new functionalities, enhancements and change management.
• Worked as product owner in daily scrums. Wrote user stories for new features and enhancements.
• Worked for platform/application conversion, up-gradation, migration both in administrative and technology transformation scenarios.
• Issue identification, categorization, typing, component assignments and tan coordinating JAD sessions to get issues business prioritize issues based on business value and need.

Confidential, Woodbury, Minnesota

Senior Business Analyst

Responsibilities:

• Visited and evaluated client’s environment and business processes (as-is) to understand and take an overview of the business.
• Conducted interviews and Joint Application Development (JAD) sessions to develop & agree upon a system wif emphasis on the business requirements. Prepared functional document and software specification document.
• Documented gaps, data mappings and worked closely wif solution architects to understand and document future state (to-be) requirements.
• Also worked as an Enterprise Data Hub (EDH) Business Analyst and partnered wif the EDH technical team and business partner teams in driving the requirements, design and development activities for several systems to be retired/archived wifin multi-node Hadoop cluster (aka EDH).
• Used various SDLC methods including Waterfall and Agile. Partnered wif Database team in creating Source to Target Documents, learned writing XML and data mapping.
• Coordinated wif the development team, support teams to get the job done and changes implemented.
• Worked wif technical team for integration testing, worked wif business user for developing and executing UAT.
• Prepared and provided detailed weekly progress report to Managers and the business stakeholders.

Confidential, Bellevue, Washington

Business/Data Analyst

Responsibilities:

• Responsible for gathering user requirements and specifications for designing a mortgage-based loan system using and documenting the same.
• Involved in dimensional modelling of the data warehouse to design the business process.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, Web sphere and Cognos.
• Planned and defined system requirements to Wire Frame wif Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Conducted Business Requirements, Functional and Technical meetings wif Business groups.
• Served as a liaison between mortgage specialists and the project team.