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Business Analyst Resume Profile

Summary

Results-focused Senior Business Systems Analyst with record of success leading teams in multiple concurrent projects. Skilled at accurately evaluating and interpreting customer needs, recommending creative cost-effective solutions and communicating with technical staff. Extensive knowledge of multiple pension products, financial system and billing applications. Additional qualifications include:

Exceptional problem solving abilities

Excellent analyst skills

Adept at creating and writing Functional and Business requirements, test /use case scenarios. Training procedures. Best practice documents.

Skilled at creating process documents templates.

Relationship development Team building

Commitment to customer satisfaction

Ability to act as liaison between IT and Business teams.

Training Mentoring Communicating

Ability to quickly grasp new processes and or technologies.

Professional Experience

Confidential

Senior Business Systems Consultant/Specialist

  • Accountable for production support, major project and enhancements to Travelers financial business systems
  • Account Management System AMS : Inception, audit and valuation of premiums booking to the financial systems.
  • Plan Data: Generates monthly billing invoices.
  • General Ledger GL : Daily receipt of cash, application of cash and cash disbursement.
  • Unapplied Suspense Log USL : Populates a database with all unapplied daily receipts for the Financial Integrity Unit FIU
  • My responsibilities included daily production support, helpdesk support, projects, testing and enhancements for multiple Travelers billing and financial systems listed above. Including all required documentation. I.e.: Test cases, requirements, training procedures, best practices etc.
  • Manage and monitor multiple system work requests from initiation to release. Ensure business customers' needs are met in a cost-effective and timely manner.
  • Project manager for the upgrade of AMS from a DB2 based system to a web based system working with both onsite and offshore vendors.
  • Documented and tested all functionality to ensure a quality end product to our customers.
  • Achieved reduction in processing time and eliminated many user keying errors by automating of many of the billing processes.
  • Recognized as a Financial Applications Subject Matter Expert SME : Provided fast and accurate answers to system-related questions to members of other teams, eliminating the need for time-consuming, costly research.
  • Worked as liaison between various teams on numerous projects, facilitated the sharing of information changes in scope, timelines, etc. thereby reducing the likelihood of errors and increasing efficiency.
  • Subject matter expert SME for Account Management System and the General Ledger application.
  • Single Point of Contact SPOC and SME for all Bank of America user or system issues.

Other Responsibilities

  • In this role I was responsible for managing user access to various secure databases, systems, share drives and reports for RM
  • Personnel. This includes insuring users have access to only authorized specific areas.
  • Commercial Lines Helpdesk
  • Resolved any issues system users encountered via phone, email or directly at their work stations. Including all relevant documentation.

Confidential

  • Acted as liaison between the Travelers and Bank of America for Electronic Funds Transfer EFT lockbox system. Coordinated various BOA system upgrades with our IT team to ensure smooth transitions. I.e.: Updated security measures, updated user logon procedures.
  • Created online secure library of all BOA cash transactions for Account Manager Research and SOX purposes.
  • In addition, I created and managed a secure vault for all copies BOA of encrypted data on CD's.

Confidential

Senior IT Business Analyst OmniPlus/Financial Applications

  • Accountable for production support, major project, and enhancements to Hartford Life's financial record keeping system OmniPlus.
  • Made significant contributions to four major upgrades of OmniPlus, among them a matrix Excel that provided a clear picture of testing status, trends, and other related information.
  • Served as sole Business Analyst on the Multiple Outside Assets project, an initiative that enabled the company to add non-Hartford products its portfolio of funds. Coordinated multiple teams, tested strategies, and provided implementation and post-implementation support. Additionally, trained multiple teams on new procedures. Received Special Achievement Award.
  • Responsible for major projects, enhancements and daily production support of Hartford Life Financial System Applications: General Ledger GL , Reconciliation Engine RECON , SBT, Plan Install, and Plan Profile.
  • Work closely with business customers to define business and technical requirements, and present solid, cost efficient designs and timesaving processes.
  • Manage and monitor all aspects of work orders from initiation to release. Ensure business customers' needs are met in a cost-effective and timely manner.
  • Integral team member in the re-write and upgrade of Financial Applications from a Foxpro- to an Oracle based system via Microsoft .NET technology working with both onsite and offshore vendors.
  • Documented and tested all functionality to ensure a quality end product to our customers.
  • Achieved 30 reduction in processing time and an estimated cost savings of 450,000 annually.
  • Created and maintained Financial Application reference library, a ready resource for team members.
  • Recognized as a Financial Applications Subject Matter Expert SME : Provided fast and accurate answers to system-related questions to members of other teams, eliminating the need for time-consuming, costly research.
  • As Single Point of Contact SPOC between teams on numerous projects, facilitated the sharing of information changes in scope, timelines, etc. thereby reducing the likelihood of errors and increasing efficiency.
  • Received numerous cash awards for outstanding performance.

Confidential

  • Web Products Manager/Applications Engineer
  • Design, build, and test systems for specific client needs.
  • Contact for client service calls and field calls.
  • Scheduling on-site/off-site technical support, manage production orders, and assembly personnel. Provide training to assembly personnel.
  • Management reporting on division performance.
  • Create and update mechanical drawings, electronic schematics, and pneumatic circuit schematic. Liaison with engineering on designs.

Professional Development

  • Confidential Business Analyst Certification Program
  • Completed numerous SkillSoft, on-line professional development courses: Communication skills, team management, time management, Project conflict resolution, Project management, etc.
  • Microsoft Business Office Suite: Excel, Outlook, Word, Access and Power Point.
  • Experienced with relational data base technology. SQL, Schema, Access, Oracle, Lotus Notes etc.
  • Was a member of the SunGard Omni User Group Community.
  • Active member of the Travelers new product focus group.
  • Technical Skills Product Knowledge

The Travelers Financial Billing Systems Applications:

Account Management System, Plan Data, General Ledger and the Bank of America Lockbox applications.

The Hartford in House Financial Applications:

  • OmniPlus Record keeping System V2.3 - V5.35 General Ledger Recon Plan Installer
  • Hartford Investment Products: 401K, 403B, 457, 529 College Savings, Mutual Funds and Annuities.

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