PROFESSIONAL SUMMARY:

• An ambitious business professional wif over 8 solid years of experience in teh area of Business Research/Analysis. Working wif professional personnel to integrate management and staff's market specifications into technological applications in Retail and E - commerce, Supply Chain and Warehouse Management systems.
• Self-starter and a team player; able to multi-task as well as work in a fast-paced environment to ensure dat teh customers’ and business needs are met first.
• Project planning and deployment experience of (WMS/PKMS), both practical and technical.
• Proficient in Technical and Business Writing, Business Process Flow and testing various methodologies.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Extensive Experience in Gap analysis to compare As Is wif To Be business processes and offered solutions.
• Extensive Experience in Designing and reviewing of various documents including teh Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Experience in Oracle Retail Modules like Retail Merchandising System (RMS), Oracle Retail Invoice Matching (REIM), and Retail Price Management (RPM) and also TEMPhas very good experience in Order Management Application.
• Working experience across Omni channel, Customer Order fulfillment, Product management, Inventory management, Forecasting and Replenishment.
• Extensive experience in full life Cycle implementations of Distribution & Supply chain Modules.
• Highly experienced in conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing teh software requirements in a structured way using Rational RequisitePro to track development.
• Excellent communication, presentation, project management skills, a very good team player and self-starter wif ability to work independently and as part of a team.
• In-depth noledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Experience in interviewing SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations.
• Manage teh product development of a proprietary EDI system enabling teh integration of electronic invoicing wif billing systems and order fulfillment.
• Experience on Retail / Supply chain domain wif noledge of standard business processes like Inventory Control, Procurement & Allocation, Merchandise Planning, Returns, Warehouse & transportation management process, noledge on POS and Assortment Planning.
• Extensive experience wif Business-to-consumer (B2C) sales of tangible goods and Business-to-business (B2B).
• Experience in B2B, B2C and E-commerce portals and web applications.
• Excellent Retail e-commerce domain noledge, wif working experience in Salesforce commerce cloud (Demandware).
• Good experience at Demandware, ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandizing, Catalog, Droplets.
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM) and Point of Sales (POS).
• Experience working wif Retail Oracle POS application, Payment processing (EMV).
• Expert level working noledge in different verticals and areas like Localization, Mobile-Commerce, SCM, and CRM.
• Experienced in SQL, Access, Excel and internally developed business data and marketing tools. Also experienced in UX design & testing.
• Proficient in using version control tools, Team Foundation Server (TFS), GITHUB and agile management tools like JIRA, RALLY.
• Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
• Experience in extracting UI based information by querying teh Oracle database using SQL queries.
• Strong noledge in SQL Server disaster recovery, backup/restore, migration and upgrade.
• Highly Experienced in Microsoft Office Suite including MS Visio, Excel, PowerPoint, Word and Outlook.
• Experience in working wif defect tracking tools like JIRA, and Quality Center.
• Expertise in designing and developing Test Plans and Test Scripts.
• Experience testing implemented systems and system changes including liaising wif QA teams to develop test cases, test plans, test scenarios, and generating test data and conducting manual testing.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Interacted wif client and teh Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Assisted project manager in utilizing Warehouse Management System (WMS).
• Track and Maintain Stakeholder requested enhancements and changes through SharePoint
• Developed a consolidated and prioritized high level requirements matrix for both B2C and B2B dat detailed current and future state needs.
• Document requirements by illustration of Product Backlogs, User Stories and End to End Process Flows inclusive of Business Rules, Business Process Modeling, Flows and Work Flow diagrams.
• Improved SharePoint security by proposing and implementing improved security access controls and policies.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Served as teh primary point of contact, and independently resolved a high percentage of technical support issues for customers (WMS) applications.
• Performed Gap Analysis to check teh compatibility of teh existing system infrastructure wif teh new business requirements.
• Gathered requirements for teh integration of POS system wif teh supply chain system
• Participated in teh development of in-house Comprehensive Order Processing software or OrderManagementSystem (OMS) for order entry and processing. Also involved in OrderManagement(OMS) software for Seamless Order Processing and Multi-WarehouseInventoryManagementfor Improved Efficiency.
• TEMPEffectively managed live ecommerce clients of mid-sized B2B and B2C ecommerce websites integrated wif teh company's existing ERP software and Shipping Software in a Content Managed System (CMS).
• Created complicated use cases to test teh current system which led to various defects in teh mobile site this gave way to more specific goals for teh project's needs.
• Used Jira/Confluence to track and delegate defects on teh current system.
• Followed Agile Scrum during teh course of teh project.
• Utilized teh 80-20 rule to prioritize and in corporate teh critical features. Used Time-Boxing techniques to finish wifin set time frames.
• Analyze, develop specifications and lead projects for ERP software applications in teh areas of Mail Order, Website, Store Interface, CRM, Price\Cost Management, Purchase Order\Receiving,WMSand Order Tracking interface.
• Designed new Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Revised / Reviewed Business Requirement, Functional requirement, technical specification document, SharePoint Governance plan, Architecture document.
• Was involved in teh creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Accumulated system requirements from various departments through surveys and interviews.
• Created user stories and managed teh requirements TEMPeffectively in TFS
• Involved in prioritizing teh defects and writing business requirements to resolve them.
• Conducted JAD sessions wif management, SME, vendors, users and other stakeholders for open and pending issues including sign offs.
• Planned and defined system requirements to Wire Frame wif Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Managed, maintained, and implemented all site wide content via Hybris Management Systems (PCM, CMS, HMC)
• Created business requirement documents and integrated teh requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked wif systems area to translate business needs into system requirements.
• Made sure teh test cases and test process guarantee accountability to business and systems requirements.
• Provide guidance to development team required to complete transition from Broad vision to Hybris ecommerce.
• Involved in teh testing phase right from teh Unit testing to teh User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodology Agile Scrum.
• Experience in writing SQL queries for extracting information from databases
• Using APIs from teh desktop site to create teh mobile website and mobile applications as per requirements.
• Relayed all Desktop BRDs to teh tech team to prepare for Web crawling via API's.
• User account profile, autantication, cart, category, checkout, content, customer service, inventory, navigation, search, stores, promotions, product collections, product list.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD).
• Performed RTM Test Matrix, GAP analysis and SWOT analysis to check teh compatibility of teh existing system infrastructure wif new business requirements.
• Communicated and documented business requirements for technical teams.
• Grouped teh Use Cases and other diagrams into sequence and collaboration Diagrams using Rational Rose based on UML methods thereby defining teh business process model.
• Defined technical goals and business processes for teh ecommerce platform.
• Collaborated wif a variety of internal and external stakeholders (Sales, Credit, Finance, IT, Ecommerce, Management, Marketing, and customers) to gather requirements.
• Worked and coordinated wif onshore and offshore developers and managers to develop detailed business requirements.
• Developed and distributed Point of Sales (POS), Sales, and Commission reports to Sales Management Teams.
• Performed on various web-based application and systems development project including customized Content Management System (CMS).
• Wrote Test Strategy and Test Plans for XSTORE POS implementation to map out teh testing strategies and timeline.
• Supported Sales and Marketing to promote ecommerce programs through teh number one revenue generating website.
• TEMPEffectively managed live ecommerce clients of mid-sized B2B and B2C e-commerce websites integrated wif teh company's existing ERP software and Shipping Software in a Content Managed System (CMS).
• Evaluated existing e-Commerce applications to identify areas of improvement and carried out program enhancements and modifications.
• Proficiency in e-Commerce solutions (EC Outlook, EDI/XML, SAP Email and Autofax), utilizing e-Tools to improve business workflow and streamline processes.
• PCI (Payment Card Industries) Compliance project was to address security vulnerabilities to teh Staples Online Stores thus enhancing teh websites security. Teh Project was deployed in two phases: Phase 1-Credit Card encryption, Phase 2- SQL Injection.
• Extensively worked on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Compiled and analyzed various reports: E-commerce internal support report (Excel, Access).
• Involved in designing teh Database architecture and implementing stored procedures, functions, views, and scripts using SQL Server 2005 to build data processing modules.
• Ensured accuracy and integrity of ecommerce data through SQL queries which enhances teh data quality as per business standard.
• Worked on ATG Software (B2C, B2B, Scenarios, BCC, Merchandising, and CSC.)
• Executed SQL Queries for testing and data analysis of PL/SQL source code.
• Test teh user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Created Use Cases for teh applications and facilitated QA group to develop Test Plan and Test scripts based on Used Cases.
• Documented and Performed User Acceptance Testing (UAT).
• Involved in Staples online store Production Support dat included incident troubleshooting and resolving tickets.

Confidential, Osage Beach, MO

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions wif end users and SME and document them using Requisite Pro - teh documentation tool offered by Rational.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data wifin teh Oracle database.
• Trade Promotions Management (TPM): Interacted wif different sources of information and provide a unified view of information to all teh stakeholders.
• Assist Category Development Managers (CDM's) wif teh input of their annual trade plans in teh Trade Promotions Management (TPM).
• Work wif CDM's to accurately document promotional events communicated to customers. Enter promotional events into teh TPM system.
• Acted as a subject matter expert and liaison wif customer support for customer SaaS based Powersports Data Management System product.
• Provide general/ ad hoc data and analytical support to CDM, Trade Marketing Manager, Sales and Finance.
• Developed E-Business Suite programs for databases supporting supply chain management (SCM), order management(OMS), inventory, warehouse management system, purchasing, and I Procurement.
• Gathered requirements and modeled teh data warehouse and teh underlying transactional database. Worked wif ETL team during teh upload process.
• Prepared and maintain Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application.
• Created different Experienced in User experience (UX) definition and User Interface (UI) design for project as well as mockups, prototypes and wire frames.
• Duties included maintenance of existing and development of new Unix Korn and C shell scripts for sales/marketing EDI data extraction and uploading to Excel spreadsheets and MS Project files.
• Reviewed Stored Procedures for reports and wrote test queries against teh source system (SQL Server) to match teh results wif teh actual report against teh Data mart (Oracle).
• Developed E-Business Suite programs for databases supporting supply chain management, order management (OM), inventory, warehouse management system (WMS), purchasing, and iProcurement.
• Followed by reverse engineering to document UI and Functionality.
• Created Test Scripts and Test Scenarios to check report content, layout, and parameters.
• Perform Gap Analysis of teh processes to identify and validate requirements.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Organize requirements into high level Use Cases and low-level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Validated teh test data in DB2 tables on Mainframes and on Teradata using SQL queries.
• Apply UML notations and methodology in developing models dat accurately represent teh business process and workflows and clearly communicate them to teh stakeholders.
• Involved in JAD sessions which includes teh management, development and user teams for clarifying requirements and facilitating better communication.
• Designed Functional Specification Documents for teh reports.
• Coordinated, prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient timeframe to ensure accuracy and consider deadlines.
• Review teh Test Plan developed by teh testing team for testing teh application.
• Deep understanding of all teh phases of Software Development Life Cycle (SDLC) methodologies throughout teh project life cycle.
• Involved in performing version control and defect tracking activities using Rational ClearCase and Rational ClearQuest.

Confidential, Teh Woodlands, TX

Business Analyst

Responsibilities:

• Monitored, analyzed and reported performance of website using site analytics tools such as Google Analytics and Omniture, mainly focused on key business metrics dat drive teh business including traffic drivers, site sales, conversion, site experience, site functionality, etc.
• Collaborated wif members of teh Ecommerce team as well as Merchandising, Creative, and Brand Marketing teams to provide analytic support to measure performance of efforts. Assisted end-users in identifying key performance indicators for their areas and proactively share noledge and learnings.
• Maintained daily and weekly dashboards. Support teh creation and on-going maintenance of daily, and weekly KPIs.
• Assisted in gathering and analyzing consumer feedback to inform product, website, or functional enhancements.
• Work wif business sponsors and stakeholders to understand business requirements and develop technical specifications for projects.
• Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents teh process.
• Oversee, coordinate, and participate in organizational, operational, and procedural analyses to determine information input, and desired output for potential and/or up dated computerization for a large number of users in support of a multi departmental or country wide applications.
• Reviewed and analyzed variety of forms, documents (RT or Approach Framework) reports, data output, and record-keeping requirement to identify any questions or requirements POS team TEMPhas. Contribute in weekly staff and Analyst/Dev Meetings.
• Used Google Analytics to analyze website usage, page views, traffic and exit to find out popular products and teh reason why potential customers abandon shopping carts.
• Simplified check out process by simplifying customer registry process. And Improved payment gateways by using Authorize.net and PayPal Pro.
• Conducted email marketing based on customer p.
• Involved in creating and prioritizing teh Sprint Backlogs in Rally Scrum Sprint Planning Sessions, conducting Sprint Retrospectives and Reviews, sharing metrics to identify and implement improvements.
• Created Alternate Milestone schedule for teh each assigned project dat to teh particular release.
• Wrote Approach Documents (BRDs) dat details business requirements for teh approved RT, walkthrough of teh and obtain sign off from business.
• Scheduled and host weekly internal project meetings beginning onset of analysis to implementation
• Worked wif developer leads and managers, System Testers and UAT; to review requirements of teh project, status of testing and any issue needing discussion.
• Synchronized POS and cross team delivery schedules to ensure needed resources are available.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered and wrote functional/business requirements used by engineers and programmers on multiple ecommerce applications as well as collaborate wif User Experience/Interface designers to develop wireframes/schematics dat support such requirements.
• Coordinated workflow across ecommerce, IT, UI, retail and UAT teams.
• Performed analysis of several websites to identify competitive advantages and value addition to Walmart.
• Provided product support to Enterprise, Supply Chain, and Order Management (OMS) Applications.
• Gathered Software requirements through Customer interface, requirement workshops, task and workflow analysis, interviews, and brainstorming.
• Participated in joint application development (JAD) sessions wif stakeholders in order to capture business rules, business processes, and system requirements.
• Created business requirement documents and integrated teh requirements and underlying platform functionality.
• Played key role in defining test automation procedure and standards, creating Win Runner and Quick Test Professional scripts for all teh modules, which reduced teh regression cycle drastically and improved teh testing efforts for daily builds.
• Produced metrics which provide management insight into teh requirements process, to include, status, size, volatility, quality, effort, etc.- Visio, Rational Tools, Traceability Matrixes.
• Partnered wif continuous product engineering teams on investigating systemic issues.
• Created and executed SQL queries to find clues on what may be causing teh opportunity.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Worked on Gathering and documenting PCI regulations and requirements for credit card payments.
• Worked wif key Business Stakeholders, engineering development, and PMO on developing system enhancements.
• Participated and provided signoff based on User Acceptance Testing results.