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Business Analyst Resume Profile


Project Management, Business Analyst Professional and ScrumMaster Practitioner with extensive experience in both user organizations and software and consulting vendors. Strong knowledge about Agile principles. Diverse industries including technology, manufacturing, sports, telecommunications, media, and aerospace. Proven technical strengths in PKMS analysis, design and resource management. Excellent communication, interpersonal, teaching and leadership skills. BA and MS Computer Science degrees plus Business Analyst, PMP and Six Sigma Certifications.

SQL Tools

MS Word


Manhattan WMS Open Systems


MS Excel

Requirements Gathering

Manhattan PKMS

SQL Server

MS PowerPoint

Project Management

Data Warehouse


MS Visio

Client Support / Technical Training

Warehouse Management Systems

Oracle SQL 9i / 10g

MS Project

Use Cases

Content Management Systems

Crystal Reports


User Manual Creation

ERP Systems

Is/Modeler V 6.0

Data Mining

Process Modeling

WebSphere Business Modeler


Technical Training

Business / Development Liaison

Cost Analysis

professional experience


Project Manager Contractor

  • Collaborated with steak holders, clients and users to gather, analyze and document tasks needed to complete project plans on 4 concurrent projects.
  • Managed meetings with clients to resolve issues and drive the projects forward to completion.
  • Provided additional structure to existing projects by developing a Risk Management Plan, Communications Plan and Requirements Plan.


Senior Business Analyst Contractor

  • Collaborated with clients to gather, analyze and document business needs and system requirements for a Reverse Logistics Management system RLM for AT T which enabled customers to return faulty and damaged equipment to specific facilities.
  • Used the Scrum and Lean Agile methodologies to develop and document the Enterprise Architecture for the RLM system.
  • Developed Use Cases, UML Models, Data Models, and Process Flows using tools such as WebSphere Business Modeler, which created clear, concise documentation for IT developers.
  • Designed User Acceptance Testing UAT process using SQL Server which included the preparation process, test deployment plan and methods for gaining client approval.
  • Configured and tested functionality for PKMS Warehouse applications. Provided PKMS support after go live.
  • Created test scripts to simulate a RLM system using real-life scenarios.
  • Provided analysis of data using data mining techniques for SAP Customer Relationship Management and eCommerce applications.
  • Participated in design reviews and acted as a liaison between business and development groups.


Business Analyst Contractor

  • Lead Agile Project team and delivered onsite training to customers and stake holders.
  • Facilitated Joint Application Development JAD sessions with Project Managers, IT Solution developers, Business Development Managers and Functional Experts during the requirements gathering phase to customize a Content Management System that was rolled out to 36 Cox media sites.
  • Developed the Business, Technology and Application practice areas of the Enterprise Architecture framework.
  • Developed Change Management Process, UML Models, Process Flows and Entity Relationship Diagrams using FileNet, and MS Visio for a Content Management System which enabled software testers to thoroughly test new functionality.
  • Designed and created Use Cases for Content Management System in a JAVA Websphere environment.
  • Mentored Business Systems Analysis using up to date BA tools.
  • Developed site metrics and measures for success which were used by IT team.
  • Designed and developed new User Manual and new Training Manual using MS Visio, SnagIT and Adobe InDesign, that was used by stake holders and software trainers to train new users of this software application.
  • Jared S. Jacobson Page Two



  • Configured / tested Manhattan PKMS WMS for 3PL. Configured Inventory Need Types, System Directed Put-away, Wave Management Process, Picking, Packing, Allocation, Replenishment, Transportation, Shipment Invoicing.
  • Implemented and configurated Manhattan WMS Oracle 10g for Data Warehouse solution.
  • Translated business requirements into data and process models. Wrote and executed shell scripts and implemented test plans to thoroughly test WMS and Oracle 10g for Receiving, Tasking, System Directed Putaway, Item Creation, Shipment and Load Building. Configured Wave Management and Picktickets.
  • Facilitated JAD sessions with major stakeholders and managed all software requirements. Involved in all aspects of the Enterprise Architecture.
  • Developed Use Cases, UML Models, Data Models, Process Models, Data Flow Diagrams, Entity Relationship Diagrams, State Diagrams and Test Scenarios.


Business Analyst Contractor

  • Developed all Use Cases, Business Rules, UML Models, Functional Specifications, Process Flows and Functional Capabilities from information gathered during the Business Needs Assessment phase with clients. Enabled clients to develop new applications 20 faster.
  • Helped Project Managers develop the Enterprise Architecture. Used IS / Modeler software to create models in real time at client site.
  • Facilitated Joint Application Development JAD sessions with Project Managers, Business Development Managers, IT Solutions Managers, Functional Experts and Operations Managers during requirements gathering phase of projects. Enabled all stakeholders to agree quickly on how critical procedures would be processed.
  • Established strong relationships with all internal constituents and worked with customers to resolve integrated logistics and supply chain related issues. Clearly documented policies and business rules in a timely manner.



  • Managed warehouse management business process for Dell Computer Corporation and Hastings Entertainment.
  • Worked with Project Managers on all phases of SDLC which included System Engineering and Modeling, Software Requirement Analysis, Systems Design, Code Generation, Software Testing and Maintenance.
  • Configured, implemented and used functionality of Manhattan WMS, Performance Management and Labor Management tools to develop reports of employee activities and view workload across functional areas.
  • Worked with clients to gather technical and business requirements from various sources to create Functional Specs, User Requirements, Use Cases and Process Flows relating to Warehouse Management.
  • Conducted daily meetings with clients to help resolve issues with PKMS and WMS system.
  • Developed project / strategy plan and data utilization plan that increased daily orders processed by 25 .
  • Analyzed and resolved problems with Inbound and Outbound Warehouse management issues by querying Oracle PL/SQL, DB2, and by using tools such as Toad, SQL Tools and Aqua Studio.
  • Decreased replenishment time 35 by working with developers to customize functionality.
  • Created business information models and GAPs documents used for decision support systems.



  • Developed and managed all artifacts for MMIS Medicaid Management information System which included Use Cases, Business Rules, UML Models, Functional Specifications, Process Flows and Functional Capabilities to create a technical document used to test medical insurance application programs used by Blue Cross / Blue Shield of California.
  • Jared S. Jacobson Page Three


Business Analyst

  • Managed the software installation process and project enhancements of several national accounts.
  • Handled all phases of requirements gathering, customization, training, installation process of MRP systems.
  • Analyzed clients needs, and created solutions to integrate Shop Floor Data Manager SFDM with existing manufacturing and warehouse distribution systems.
  • Developed all Use Cases, Business Rules, UML Models, Functional Specifications, Process Flows and Functional Capabilities from information gathered during the Business Needs Assessment phase with clients.
  • Worked closely with vendors and clients to gather technical and business requirements from various sources, in order to develop RFP's and reports highlighting technical gaps and software customizations.
  • Decreased factory downtime 33 and increased production 15 by developing supporting business requirements documents, business rules, and data requirements for enterprise data warehousing projects.
  • Decreased parts recalled 40 by designing business information models with quality check points, and writing GAPs documents which clearly outlined issues and possible resolutions.
  • Analyzed / resolved problems with production planning, capacity planning, reporting, BOM, and defect routing.


Business Analyst

  • Worked with billing, MIS, and marketing departments to design and implement reporting standards and procedures for a data warehouse project.
  • Created and refined business-focused deliverables including business rules, functional, technical and data requirements, business information models and GAP's documents for decision support systems.
  • Led project team of system analysts / others to develop billing software test plans and implementation strategies.


IBM Consultant

  • Worked closely with IBM team to develop user interface screens for Commentator Information System CIS .
  • Handled stress testing CIS and writing queries to access data from DB2 database to populate screens.

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