SUMMARY:

• Solutions - focused Project Manager (15 years) and Certified Scrum Master (10 years) offering 15+ years of experience championing project and scrum teams to successfully build and deliver complex systems integration and development projects focusing on productivity, usability, and performance. Proven capacity to lead multiple high-performance, cross-functional, and cross-location teams to successfully complete projects utilizing each of teh various methodologies including Agile, Scrum, Kanban, Lean, SDLC, FDD, XP, Waterfall, and SAFe.
• Demonstrated ability to conduct detailed business and process analysis, define project strategy and scope, along wif developing roadmaps that ensure on time delivery. Adept wif all aspects of project financials including project and resource planning, forecasting, and managing budgets and resources, applying astute management skills to ensure optimal cost efficiency, applying structured change management processes required for proactive risk assessment, mitigation, and timely communication.
• Acnoledged for capacity to cultivate highly productive and collaborative relationships wif project teams, internal/external stakeholders, clients/partners, and executive leadership, delivering services that foster confidence in product performance, delivery, and maintenance/support.

TECHNICAL SKILLS:

• Requirements & Business Analysis
• Waterfall, Agile, Scrum, SAFe, SDLC
• Change & Control Management
• MS Office, SharePoint, Project, Excel
• Process Analysis & Design
• Roadmap Development
• Risk & Scope Management
• Executive Communication

PROFESSIONAL EXPERIENCE:

Confidential, DALLAS, TX

Project Manager

Responsibilities:

• Responsible for managing several projects, integrations, and implementations utilizing various methodologies including SDLC and Agile framework, processes, and tools.
• Facilitated and led project migrating from internal legacy applications and systems from server based to teh cloud including: ServiceNow, Salesforce, JIRA/Confluence, Office365, etc.
• Facilitating agile ceremonies across teh enterprise including sprint planning, daily standups, sprint reviews and sprint retrospectives while ensuring consistent delivery of all scrum artifacts (sprint and product backlogs and product increment)
• Leading multiple transformation projects wif budgets ranging from $25k to $2m each.
• Defined, initiated, and successfully managed an internal enterprise wide project required for regulatory compliance (GDPR) ensuring on time delivery while limiting financial and legal exposure.
• Creating and managing project schedules, plans, and teams working on key implementations, custom integrations, new product offerings, enhancement projects, and internal projects to remain relevant in today’s travel and hospitality industry including efforts to replace legacy code, user interfaces, and transaction mappings (electronic hotel transactions) which were established over twenty years ago.
• Working wif Sales and Technical Architects to develop robust Statements of Work for Vendor engagements including specifications for projects, detailed project plans, schedules, estimates of project costs as well as determining which project methodology would work best for teh client and project.
• Driving financial disciple and oversight for multiple projects utilizing internal and external partners/team members across locations in teh US, EU, and India.
• Working wif executives to establish and maintain an enterprise project management office, aligning key PMO principals and processes across multiple countries.
• Driving project and financials for new project approved after/outside of annual budget approvals, including tracking forecast to actuals as well as operational and capital expenditures across teh enterprise.
• Leading projects and resources while utilizing key project apps/tool, including JIRA, Confluence, MS Project, ServiceNow, MS Excel, MS PowerPoint, MS365, MS Office, etc.)

Confidential, Plano, TX

Senior Project Manager

Responsibilities:

• Assisted wif delivering key strategic cross channel initiatives intended to accelerate and drive foundational improvements by increasing customer experiences, conversions, and sales of consumer goods across all channels.
• Champion project manager/scrum master for Omnichannel sprint team focused on SaaS implementation efforts across many departments internally as well as customer facing efforts including Omnichannel Personalization SaaS solutions, ERP pricing and EDI platforms extended for vendor relations.
• Provided lean-agile leadership across multiple departments wif fostering agile adoption, timely communications, and consistent coordination.
• Accelerated efforts wif teh delivery of new platforms and cloud migration to retire ATG/BCC/Endeca including AWS implementation.
• Provided leadership, project oversight, and support across departments wif teh delivery of a new loyalty site migration which included delivery of new pricing and promotion capabilities and a site wide re-launch of Rewards.
• Simultaneously managed multiple Digital Platform (e-commerce & IT) projects utilizing Agile principals, Scrum ceremonies, SME noledge, and facilitated wif testing.
• Managed projects utilizing results from facilitating customer A/B testing of various consumer goods including electronics, clothing, appliances, jewelry, perfume, and clothing.
• Managed programs during all phases including mock store setup for noted consumer goods which allowed teams to determine ultimate setup ensuring all in-store operations where TEMPeffectively aligned wif customer experiences to facilitate sales while diminishing risk and financial exposures.
• Participated wif teh annual business/technical preparation and execution for peak readiness.
• Managed internal and client focused projects wifin our Digital Platform (Omni Channel) team including big data/data lakes, microservices, APIs, data analytics, data security, and geo-location.
• Provided project/scrum master leadership for successfully executed internal projects which extended our platform and customer base, including ‘Buy on Line, Pick Up in Store’, Digital centric projects extending core site features across multiple omni channels ensuring teh customer experience across each device was consistent/responsive, as well as teh endeavor of bringing appliances back to teh stores (project Silver).
• Drove financial discipline and Vendor Management governance wifin teh PMO and across key departments including DP-Omni, Procurement, Ops, Legal and Finance teams by ensuring contracts remained active for teh required project durations as forecasted and that contractual obligations were maintained as well as time entries for contract resources by resource/vendor.
• Subject matter expert noledge for updating project management and process methodologies while ensuring key agile framework remained intact.
• Assisted wif teh successful project management methodology transformation to SAFe/Scaled Agile.
• Participated in annual operational planning and budgeting for upcoming projects including planning, release schedule, project governance and estimation for approved efforts from scope through epics, user stories, tasks, testing, development, and build/release management.
• Facilitated program and project management, user setup and permission; recognized as teh key resource for JIRA administration including ongoing maintenance, reporting and issue resolution.
• Provided for all new PMO/Scrum team members and conducted noledge sessions across teams.

Confidential

Senior Project Manager / Delivery Lead

Responsibilities:

• Promoted to lead Vertex Applications and Business Support teams including Triage, Research and Defect Management to streamline day to day operations and support for clients.
• Provided leadership and direction for 15 employees, supporting both internal and external clients as well as Call Center and Back Office leadership.
• Led weekly status meetings for leadership and external clients regarding week over week KPI trending, SLA reporting, and status updates w/metrics for Prod. Support w/emphasis on defect management, triage highlighting results from root cause analysis and corrective actions and mitigation.
• Created new change management process for IT, Operations, and Production Support.
• Drove change management and release management processes for both Project and Business Support teams, including minor and major release initiatives.
• Managed time reporting and approvals for all projects and application support teams.
• Provided representation and voice for post go-live efforts, as key PMO team member working wif Delivery, Production Support, and Maintenance.
• Implemented new support procedures and processes across application and business support teams, reducing P1 and P2 (high priority incident tickets) from teh previous year by 85%.

Confidential

Project Manager

Responsibilities:

• Provided scrum team leadership for two net new scrum teams, each consisting of business analysts, development, quality assurance analysts, wif assistance as needed from SME’s, technical account managers,, front and back office personnel, and production support team members.
• Led release implementations, including release project plans for teh client, internal release resources and 3rd party vendors.
• Facilitated scrum ceremonies ensuring scrum artifacts were completed on time while ensuring agile metrics and measuring including velocity, capacity, and burndowns were accurately completed.
• Successfully completed and obtained my Scrum Master while managing projects, creating new processes, and consistently communicating status, risks, issues, assumptions and associated remediations as needed.
• Developed communication plans for all internal and external projects, daily functions/recurring tasks, and team meetings.
• Conducted business process analysis for Agile (scrum), Waterfall, and SDLC methodologies.
• Facilitated requirements gathering wif external clients to determine business needs and requirements.
• Directed design meetings wif internal developers and technical architects to identify solution strategies.
• Acted as client liaison for questions related to application functionality and business and industry rules
• Created test scenarios and test cases and executed tests to validate system functionality.
• Analyzed key issues and provided solutions for high priority system impacting issues including business process challenges including call center scripting, system exception handling, and customer account maintenance.
• Defined and documented business processes used by call center and back office staff for and ongoing client support.
• Supervised a team of support analysts in prioritizing, documenting, and resolving system defects, recurring business processes, and enhancement requests.
• Devised and implemented a contract/agreement management tool wifin our current application for external clients that has been sold to 3 additional utility clients.