SUMMARY

• Information Technology Professional with experience in technical applications development and support, spanning the complete enterprise infrastructure from mainframe to client/server platforms in financial service, insurance, healthcare and pharmaceutical firms.
• Specific expertise in iterative and waterfall SDLC processes managing projects from concept to completion.
• Experienced in the analysis, requirements gathering and management of multiple projects in Domestic and International IT environment.
• A results - oriented leader able to build effective client relationships delivering multiple large scale IT applications on time and within a budget.

TECHNICAL SKILLS

• CA Clarity
• Microsoft Word & Excel
• Microsoft Project
• Microsoft PowerPoint & Visio
• Mercury Quick Test Pro
• PeopleSoft
• Rational Requisite Pro
• Rational Clear Quest
• Rational Case Maker
• BEN
• Calligo™ Doc Services
• Livelink ECM
• Knowledge Exchange document management systems.

PROFESSIONAL EXPERIENCE

Confidential

Enabled strategic planning and communication

Responsibilities:

• Interfaced with the Chairperson to identify all the stakeholders involved in this initiative including 1000 propane executives from 40 Sates nationwide to finalize the project scope.
• Outlined Communication strategy including Communication Plan.
• Conducted user interviews gathering and analyzing Requirements for multiple projects.
• Identified projects interdependencies and developed consolidated project plan and multi-year timeline.
• Facilitated approval and sigh-off by developing Deep Dive High Level Business Requirements presentation to the senior management identifying twenty month of major milestones and deliverables.

Confidential

PMO Consultant

Responsibilities:

• Gathered and documented business requirements creating Vision and Project Charter documents utilized MS Visio & MS PowerPoint to identify new business and systems flows and processes.
• Facilitated joined requirements sessions collaborating with multi-functional teams and business users.
• Created all major deliverables including Project Plans & Estimation, Functional Requirements, Use Cases, Test Cases & Test Plans for system and UAT testing assumed full responsibility for requirements traceability.
• Baselined and published formal project deliverables while tracking key milestones via MS Project and CA Clarity.
• Facilitated issue and risk resolution by conducting virtual and face to face meetings to manage requirements development.
• Prepared formal presentations, reports and project specifications to present to business users, IT Teams, and Sr. Management.
• Supported management of schedules and variances working closely with cross-functional development teams.
• Established configuration management best practices to set guidelines for review and auditing of software documents; ensured project compliance to SOX and SAS70.
• Planned and managed gates and milestones for quality requirements inspections to obtain project’s approval.
• Facilitated Requirements Development & Management improvement by providing leadership to Business Analysts creating training presentation materials; conducted training classes utilizing face to face and Web approach.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Interfaced with business clients, program and project managers and technical cross functional teams performing high quality business analysis and requirements gathering utilizing Rational Unified Process (RUP); facilitated business case initiation and management.
• Increased organizational effectiveness by reviewing proposed major system enhancements identifying system issues related to business support.
• Ensured product delivery and quality by developing and implementing processes for testing across complex multi-platform multi-function Web Front End and mainframe legacy applications in Global Client Portfolio Management to assure all business and technical requirements are satisfied; managed global resources during Integration, QA, and Pilot to Confidential and Middle East to facilitate conformance to business requirements and stakeholders’ satisfaction.
• Created Software Requirements specifications, Use Cases and Test Cases facilitating and utilizing clients and technology team interviews and discussions; provided quick issue resolutions by communicating effectively to all project’s participants; managed bidirectional requirements traceability utilizing ReqPro to provide transparency; compiled, assigned and brought to resolution project’s defects.
• Enhanced project performance providing leadership in quality management and application testing tracking and reporting on deliverables according to Confidential guidelines; setting and conducting inspections to ensure conformance to testing standards.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Achieved organizational compliance to the Confidential (KYC) by assuming a SME role within the project collaborating with business owner, managing firm-wide multiple diverse technology teams and external vendor during all phases of project’s development; created requirements to satisfy business objective based on federal regulatory compliance mandate.
• Facilitated cross-functional teams’ communication and problem resolution according to the project’s plan and approved timelines during requirements gathering, product validation, verifications and rollout to ensure the design and integration of proposed software solutions implemented successfully and within Confidential guidelines.
• Provided post deployment user support and training for the new solution utilizing virtual meetings and conference calls; created new flows and descriptions incorporating them into user manuals.

Confidential

Technical Applications Project Manager

Responsibilities:

• Developed and introduced a unique Instant Credit Score verification interface dat was the first in the marketplace.
• Implemented a new industry function of Client ID Check Interface dat increased monthly revenue by $200,000.
• Lead technical teams during design, build, test, and deploy phases to ensure the right product is implemented.
• Managed project’s key milestones, integrated project and test plans; project’s business requirements and artifacts utilizing RUP.
• Worked closely with operational and technical units to achieve adequate data retention and storage; worked heavily on the data transmission to insure data preservation and integrity; responsible for SOX and BCP compliance.
• Managed process design sessions collaborating with external vendor and internal business areas to clearly define stakeholders’ needs and constrains for the new solution.
• Managed day to day operations to ensure cohesion in the customer area; lead the planning and prioritization of business support activities; facilitated issue management to ensure problem resolutions and software updates were on time and delivered.
• Established and provided post implementation business support creating user manuals and ffacilitating user raining.

Confidential

Applications Support Project Manager

Responsibilities:

• Technical project manager worked in conjunction with business partner and Information Technologies division of Confidential Private Client Group to managed corporate account enrollment and maintenance through Confidential.