SUMMARY

• Information Technology professional with extensive consulting experience across all areas of the software development life cycle, including requirements analysis and management, design, testing, implementation, post implementation support and project management.
• Skilled at learning the processes and culture to each client engagement.
• Works closely with clients to understand the goals of the organization and uses this knowledge to drive towards solutions that meet the business need.
• Developed job aids, led requirements gathering sessions and facilitated Train - the-Trainer classes and taught end users on new software.
• Involved in mentorship and educational development through serving on the Computer Science Advisory Council at Hampton University in Definitely mentorship through serving on Hampton University's Computer Science Advisory Board, including curriculum review and providing industry perspective and trends.
• Volunteer with Girl Scouts, Meals on Wheels, and serve as an officer on both the National Hampton Alumni Association (NHAA) Middle Atlantic Region and NHAA Prince George’s County Chapter.

TECHNICAL SKILLS

Platforms/Tools: MS Suite (Word, Visio, Access, Excel, PowerPoint, Project, Outlook), iRise, Enterprise Analyzer, HP Application Lifecycle Management (ALM), SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Office Manager

Responsibilities:

• Work with Independent Contractors to document the managed care billing process.
• Assist clients with billing-related matters; assist client and/or staff in resolving healthcare insurance-related problems.
• Develop and implement office policies, procedures, standard of care and documents as needed.
• Supervise administrative staff and intern and ensure compliance with client care and front desk duties.
• Oversee daily operations of mental health practice, provide leadership, and act as a liaison for solving problems.

Confidential

Senior Analyst

Responsibilities:

• Documented claims adjudication process from beginning to end, mapping decision points and integrated systems.
• Utilized Enterprise Analyzer to review existing processes, created high level diagrams and streamlined process flows documenting affected modules.
• Interacted with internal business stakeholders, subject matter experts and management.

Confidential

Systems Analyst

Responsibilities:

• Worked with leadership teams across CareFirst business areas on several initiatives, including sunsetting components of an enterprise claims processing solution(s) and a major inventory tracking and reporting system.
• Supported security team by revising a system to handle user access requests and performing analysis on reducing redundant roles for access control. Identified problematic areas and conducted research to determine the best course of action to correct the issues.
• Responsible for the creation of artifacts including process flows, proof of concept, use cases, requirements traceability matrices, job aids and tutorials.
• Tested software applications for reliability and stability, created test plan, and entered test cases and tracked defects via ALM.
• Responsible for developing, tracking comments, and updating documentation such as Project Requirements Document (PRD), tutorials and job aids.
• Liaison with internal business stakeholders across multiple projects.

Confidential

Business Analyst

Responsibilities:

• Served as lead business analyst for local plan claims processing system migration initiative, (FEP Bridge).
• Responsible for understanding data and analyzing, documenting, and extracting business rules.
• Collaborated with functional groups and training team to communicate and clarify business needs.
• Interacted with business leaders and program management staff through Senior Director level.
• Performed gap analysis between existing systems, led requirements gathering sessions for two major projects, developed wireframes, and gave presentations to staff and management.
• Spearheaded documentation including functional requirement specifications, addendums, and over 100 test cases. Worked with client business analysts and developers to test, triage, and fix defects in all environments. Conducted weekly status meetings to triage issues.

Confidential

Business Analyst

Responsibilities:

• Oversaw the maintenance and enhancements to multiple Universal Licensing System (ULS) projects including implementation and maintenance releases.
• As lead analyst, conducted requirements gathering and design meetings and performed analysis on said requirements.
• Confirmed the completeness and accuracy of requirements and validated that the solution accurately satisfied the need.
• Developed detailed technical specifications, and populated tables via defined SQL queries and statements.
• Authored SDLC documentation and technical specifications and served as liaison between the FCC analyst assigned to the project, the web design team, and the technical team.
• Coordinated test efforts with ULS testers and FCC staff.
• Managed the resolution of all defects found, as well as any additional requirements requested during the testing phase.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Responsible for all aspects of project management, including cost, schedule, performance, risk management, work breakdown structures, resource allocation and client satisfaction.
• Negotiated with clients to manage scope and expectations. Effectively facilitated mid-range to large client and team sessions.
• Directly involved in translating stakeholder needs into measurable requirements through development of use cases.
• Key participant in change request process including facilitating client meetings and requirements sessions and interacting with technical staff and internal development team.
• Created test cases to support business rules and guard against errors during requirements implementation.

Confidential

Software Engineering Practitioner

Responsibilities:

• Reviewed and analyzed existing documentation and transformed into functional requirements represented through use cases.
• Identified and led stakeholder meetings to determine user needs and synthesize business strategies into measurable output to be delivered through system functionality.
• Worked with other vendors to solicit requirements to document new enhancements and features.
• Responsible for writing and documenting several artifacts, including the vision, glossary, use case model survey, and use cases.
• Involved in gap analysis and detailed current processes while identifying system enhancements and opportunities for organizational process improvements.
• Reviewed existing testing approach, quality issues, and testing methodology.
• Developed quality assurance process to include specifications and standards for quality peer and project review cycles and acceptable delivery of product.
• Effort helped to build a division wide focus on quality assurance, define effective quality assurance practices, increase customer satisfaction, and reduce team frustration.