Business Analyst Resume

SUMMARY

Information Technology Business Analyst experienced in Finance, Banking, Healthcare, and Retail, with 4+ years in Agile Methodologies;
Effectively collaborated with all levels of stakeholders throughout SDLC and constantly delivered top quality Business Analysis body of work to achieve customers’ goals and objectives;
Looking for the Business/Product Analyst position in a Tech oriented company.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Orchestrated the product discovery, crafted and maintained throughout SDLC project BA documentation including Vision & Scope, Product Roadmap, Stakeholder Analysis, BA Plan, RM Plan;
Conducted the workshops and interviews with end-users to collect information on business process improvement;
Assessed the documentation to identify the data sources for the API contracts development;
Identified, documented, and analyzed the business requirements and user requirements from the key stakeholders and translated them into the software design requirements;
Created epics and user stories, managed the product backlog according to agreed prioritization, risk management, and change management rules and procedures;
Performed user acceptance testing for the user stories delivered during the iteration.

Business Analyst

Confidential

Responsibilities:

Conducted the requirements elicitation sessions with the key stakeholders utilizing workshops, interviews, questionnaires, and other business analysis techniques;
Organized and created data models and data flow diagrams to support and visualize the API integration requirements;
Translated the functional requirements into the software development tasks and user stories;
Contributed to Quality Assurance by performing functional testing and executing SQL queries from several databases;
Created the CRM User guide and Troubleshooting guide for the collection department.

Quality Assurance Engineer

Confidential

Responsibilities:

Performed the test design and efficiently executed test cases with a consistent approach, created the test plans for regression testing;
Identified and tracked defects with Jira, supported development team in resolving issues by conducting additional testing;
Provided solution requirements analysis and contributed to the backlog management and prioritization;
Successfully conducted the demonstration of the new product features to the customer.

Lead Portfolio Manager

Confidential

Responsibilities:

Collaborated with the key stakeholders to analyze and model the business processes via MS Visio intended to improve the credit portfolio;
Prepared and presented Confidential -related personal decisions to the Board;
Consulted and guided the bank customers through the stages of the legal agreement;
Conducted the risk assessment for the Confidential and loan refinance operations;
Was responsible for the coordination of the dossier collecting process via couriers' service for the network of 3000+ retailers.

Senior Retail Banking Specialist

Confidential

Responsibilities:

Provided all types of banking accounts opening for the customers including checking and saving accounts in different currencies, debit and credit cards;
Performed accounting, currency transfers, and cash transactions control;
Was responsible for the branch sales activities planning and coordination;
Contributed to the bank onboarding procedures by mentoring the retail banking associates.

Event Project Manager

Self Employed

Responsibilities:

Planned, organized, and coordinated 100+ local and 20+ international events and festivals.
Was responsible for budgeting, accounting, task management, and coordination within the team of 3.
Conducted marketing research, benchmarking, and trend analysis for international events.

Retail Banking Specialist

Confidential

Responsibilities:

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for the new services;
Performed the accounting and currency control for the personal customers and legal entities;
Executed customer transactions, including deposits, withdrawals, currency transfers;
Provided up-sale and cross-sale activities to each customer to constantly overfulfill the sales plans;