SUMMARY:

• A well - spoken and excellent Project Manager/Senior Project Coordinator with several years of experience and is proficient in all stages of software development life cycle from analysis through implementation.
• Monitored project risks, issues, and change requests as required by EPMO. Provided project status to ensure adherence and alignment with the project delivery calendar, resources and assigned tasks using Clarity/Open Workbench.
• Will consider remote work and ability to travel throughout U.S.
• Project Management/Coordination
• Risk Management
• Business Requirement Development Sessions
• Selection/Testing/Evaluation of software
• Project Health Reporting to Senior Executives
• Policy and Procedure Gap Analysis
• Experienced Managing and Prioritizing tasks
• Excellent Verbal and Written Communication Skills
• Curriculum/Instructional Design
• Service Level Agreements (SLAs)/Metrics/KPIs
• Systems Testing
• PMP Test Preparation Trainer
• Resource Management
• Team Builder/Leadership/Conflict Management
• Trainer/Facilitator
• Mortgage Expertise
• Customer Satisfaction Survey/Feedback Analysis
• Security Administration/Audits
• Project Budget Management

TECHNICAL SKILLS:

Project Management Software: Clarity, Open Workbench, Microsoft Project, Visio, Microsoft Project Server

Project Management Methodologies: PMI PMBOK, Agile/Program Increment, Waterfall

Business Systems: Service Now, Oracle Financials, Remedy Help Desk 6.3, HP Openview, Solarwinds, Catalyst, Click Parts/Xelus, Lawson, HP Quality Center

Databases: Oracle, IDMS, Kenan Multidimensional, IMS

Programming Languages: SQL, COBOL/COBOL II

Software: MS-Office, Lotus Notes, Microsoft Outlook, Web-Ex, Cisco Jabber, Yammer

Hardware/Operating Systems: Client/Server, IBM Mainframe, UNISYS Mainframe, Personal

Other: Skype, LYNC, UML Concepts, Sarbanes-Oxley, Standard Operating Procedures

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Senior Project Management Coordinator/Project Manager

Responsibilities:

• Assists in the development of program/project plans which include: scope, schedule, cost, quality, organization, communication, staffing, risk and issues management.
• Gain approvals, sign-offs and management SharePoint repository for all program/project documentation.
• Ongoing management of project schedules in Clarity/Open Workbench/Microsoft Projects.
• Implementing and managing a change control process and updating program project plans based on approved changes.
• Monitors actual program expenditures to ensure project is within budget.
• Contributes and development of weekly program status report deck.
• Facilitates the review of program status report with Program and Project Managers for quality and according to adhered procedures.
• Facilitates and documented project meeting utilizing conference bridges and WebEx tools as well as agendas and meeting minutes.
• Contributor in the of project/project related presentations and documentation for Executive Senior Leadership.
• Coordinates the mitigation/resolution of program/project issues, risks, decision and action items via the RAID log.
• Supports projects close out and lesson learned activities.
• Understands, follows and contributes to the improvement of project management standards and guidelines developed by Enterprise Project Planning Office.
• Fully understands the Project Planning Package and other artifacts and other required documentation through project completion.
• Support projects through the entire SDLC lifecycle (Agile Methodology) ensuring on time delivery and release implementation.
• Updates and distribution Program Story Board to Scrum and other team members.
• Ability to communicate as needed to Senior Management at all levels.
• Interact with all level of project resources to ensure on-time project delivery including Business Analysts, Testers, Systems Analysts, Project Leadership and Executive Management.

Confidential, Plano, TX

Associate Project Manager

Responsibilities:

• Strong analytical skills and the ability to grasp and communicate complex problems to management and stakeholders
• Sound experience in project planning, project monitoring and control, reporting etc. (using tools and techniques that are fit for purpose)
• Experience of project finance management and status reporting
• Manage implementation resource tasks and service delivery including FTE/FTC/vendors and partners
• Proven track experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends) in order to successfully interact and communicate on demand on a global level
• Manage priorities, time, escalations in a fast-paced environment and takes direct accountability of resources and assigned project tasks
• Prepare for Annual Planning activities related to all subprojects
• Mentor and onboard Jr. Project Managers and Project Administrators to the team

Confidential, McKinney, TX

Associate Project Manager/Senior Project Coordinator

Responsibilities:

• Ensured projects meet the requirements set forth by PMLC. Oversaw all phases of the project from development to implementation.
• Manage cost budget to allocate over estimate to individual tasks.
• Communicated status with stakeholder and resolved issues in a timely manner.
• Produced project status reports, managed teams and resolved day-to-day issue with emphasis on SADLC.
• Partnered closely with other members of functional project teams to define business requirements
• Managed project resources including updating project plan for adequate resource allocation
• Provided Centralized communication among project managers, project sponsors, and other stakeholders
• Defined the scope of the project based on the organization need to meet the customer project expectations. Developed the project charter and reviewed it with key stakeholders to confirm project scope, risks, issues, assumptions and constraints as well as obtain project charter approval from the project sponsor.
• Prepared meeting agendas and presentations (PowerPoint) for communication of project information to concerned parties
• Maintained risk and issues logs/registers
• Assisted in quarterly audits to ensure compliance with established business processes
• Prepared and facilitated technical and end-user materials
• Ability to foster strong working relationships between user community, project teams, senior/executive management and vendors

Confidential, Irving, TX

Service Desk Supervisor/Project Manager

Responsibilities:

• Managed the Service Desk staff and ensured that end users were receiving the appropriate assistance.
• Compiled monthly data/metrics for Senior Level management to report on trends/opportunities/status for presentation to Steering Committee.
• Participated in selection, implementation and testing of Remedy 6.3 to ensure support of the business.
• Managed the creation and of all process and user end documentation/
• Served as Project Manager with Project Management teams on all system upgrades or new system related to Service Desk. Created Business Case, Project Charter, Project Schedule, Project Budgets, Project Status, Project Staffing, and all facets of project management tasks.
• Identified project risks, defined risk strategies and developed the risk management plan. Monitored the status of all identified risks, identified any new risks, took corrective actions and updated the risk response Plan.
• Obtained project plan approval from the customer and conducted a kick off meeting with all key stakeholders

Confidential

Associate Project Manager/Business Analyst

Responsibilities:

• Assisted in IT product planning and analysis projects - iterative development, UP software development process (SOP), change management, requirements process, technical assessments, and business re-engineering (RUP).
• Assisted with implemented or process improvements, methodologies and best practices. Assisted in maintaining standards for department for the Project Management Office (PMO); audit compliance, and version control repositories. Contract negotiations, vendor management, presentations/demos, and upper management reporting.
• Served as Associate Project Manager to provide staffing for various projects. Staffing efforts activities involved in were resume selection, scheduling interviews, evaluating candidates during interviews, and providing status to upper management. Also updated project resources and project budget. Provided status reporting to Management team.
• Managed milestones and ensure the projects stay on schedule and within budget while aligning to the originally defined scope. Monitored project progress on weekly basis
• Troubleshoot project related problems. Identify and implement creative solutions.