OBJECTIVE

• To obtain a challenging position as a Business Systems Analyst that will apply my knowledge in IT and Business Management and give an efficient and effective solution that would help the organization to achieve the best solution in business.

SUMMARY

• 7 Years of Business System Analysis and IT experience in Property & Causality, Personal lines, Commercial Lines, Insurance verticals.
• Acted as key business liaison and IT Project Manager for the Executive Assurance, Professional Liability and Healthcare Professional Liability business divisions and provide support for the other specialty lines divisions as relating to prioritized projects or production support
• Extensive experience in the field of Business Analysis, Streamlining and Reengineering for e - commerce (Web) portals.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Prepared presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress.
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation.
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME’s .
• Experienced in gathering, detailing, documenting and managing requirements.
• Strong Knowledge of SDLC and project life cycle and extensive working experience in AGILE, Scrum, RUP and Waterfall methodology.
• Comprehensive knowledge of Agile, Scrum, FDD, Waterfall and RUP Methodologies.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams in MS Visio and Rational Rose .
• Extreme knowledge on Microsoft Office applications of Word, Excel, Access, PowerPoint
• Ability to be an effective team player to work in conjunction with other BAs, testers, developers and other team members.
• Skilled in validation and testing complex scenarios for the maintenance of Quality Standards in projects.
• Familiar in designing and developing manual and automation test cases and test scripts using Mercury Quality Center.
• Sound knowledge of Change Management using ClearCase for change request andClearQuest for defect tracking.
• Extensive experience in MS office: Word Processing, Excel Spreadsheet, MS PowerPoint, MS Access MS Visio and Ms Project software.
• Excellent organizational, communication and interpersonal skills while being Self-motivated, adaptive and able to work in a team or independently in a deadline-driven environment.

TECHNICAL SKILLS

Documents & Processes: PDD, BRD, RTM, Use Cases, UML diagrams, UAT Test plans & cases, BPMN, Share point, Web 2.0

Methodologies: SDLC, RUP, OOAD, UML, Business Data Modeling.

Application Software: Rational Requisite Pro 7.1, MS Project 2007, Dream-weaver 10.0, Clear Case 7.1, Rational Clear Quest 7.1

Process Modeling: MS Visio 2007, Requisite Pro, Rational Rose

Operating Systems: Windows 2000, XP, Windows Server 2003/2008, Vista

Programming Languages: SQL, C#, VB.NET 3.5

Technologies: HTML, XML, .NET, IIS, TOMCAT, IBM Web Sphere

Databases: SQL Server Enterprise edition, 2005 & 2008, Oracle 11g/10g/9i/8i, Access 2003

Testing Tools: Mercury Quality Center, Test Director, Quick Test Pro 9.2, Load Runner, Win Runner.

Reporting Tools: Business Objects Enterprise (Web Application, Desktop Intelligence, Designer, Reporter), Crystal Reports, SAS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr. Business System Analyst

Responsibilities:

• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Casualty.
• Gathered and analyzed user requirements, performed test planning, specified system interfaces and documented operational requirements.
• Created business requirement specifications for Commercial Auto, General Liability, Inland Marine, Professional Liability, and Commercial Property rating algorithms.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group
• Prepare presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME’s
• Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
• Wrote Statements of Work, Business Specification Documents, Test Plans and Test Reports.
• Worked with software engineers and business units, assisted in formulating and defining system scope and objectives through research and fact-finding, combined with a basic understanding of business systems and industry requirements.
• Worked with users to define business process and information systems for supporting those processes and initiated the requirements feasibility process to determine the viability technically, operationally, and economically.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Defined and documented business and system processes and communicated with the development team and participated in Business Process Reengineering to improve the efficiency of the underlying process.
• Assisted in determining needed resources and establishing overall project plans, prepared project outline.
• Accountable for reading and understanding all systems requirements within deliverables and providing valuable feedback to other analysts.
• Involved in Systems validation, inspecting or managing the test plans and activities. Creates documents to govern the testing process including a test strategy and test plan.
• Prepared high level user documentation and facilitated UAT with the stakeholders and the business users.
• Recognized scope limitations and raised potential scope issues, while designing best systems approach.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the various projects. Effectively communicated with both technical and non-technical users and produced project documentation.

Environment: Rational RequisitePro, Rational Rose, Rational ClearQuest, Rational ClearCase, Rational SoDA, PL/SQL, SQL, RUP Methodology, Cognos, PowerBuilder, MS SQL Server, MS SharePoint 2.0, HTML, MS Visio, MS Word, MS PowerPoint, MS Access, MS Excel and MS Project.

Confidential, PA

Sr. Business Systems Analyst

Responsibilities:

• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group
• Prepare presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME’s
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation
• Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
• Design Visio process flowcharts for the enhanced Customer Complaint Handling System. Prioritize documentation schedule for multiple projects
• Responsible for making data model, Use Case Diagrams and Class Diagrams using UML.
• Researched problem items and made the necessary adjustments to avoid buy-ins.
• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications
• Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software using a Use Case in Requisite Pro.
• Created Use Cases, Workflows, and Screen Shots for the Application
• Developed the business and functional requirement specification describing and prioritizing of the requirements.

Environment: Rational RequisitePro, Rational Rose, Rational ClearQuest, Rational ClearCase, Rational SoDA, PL/SQL, SQL, RUP Methodology, Cognos, PowerBuilder, MS SQL Server, UNIX, Load Runner, HTML, MS Visio, MS Word, MS PowerPoint, MS Access, MS Excel and MS Project.

Confidential, Bridgewater, NJ

Sr. Business Analyst

Responsibilities:

• Conducted feasibility study and performed GAP and impact analysis for the proposed enhancements.
• Identify the stakeholders and elicit requirements in sync with the scope of the project while conducting interviews and JAD sessions.
• Validate and revalidate the requirements and align them with the specific business processes and business needs.
• Extracted information for documentation from web portals gateways running on a search engine to gather property, stock market, casualty services information etc.
• Prioritize the requirements and also segregate them in terms of functional and non-functional requirements.
• Conducted Site Audit (usability study of existing assets), created Flows and Navigation Maps, User stories or Scenarios, Persona (Fictitious users to act out the scenarios), created Wireframes (screen blueprints or storyboards), Prototypes (For interactive or in-the-mind simulation), Written specifications (describing the behavior or design), Graphic mockups (Precise visual of the expected end result) for the User Experience Design.
• Created website Wireframes for user Experience Design using Adobe Photoshop & Adobe Illustrator for the front end Forms of ‘Document Builder’ application project using simple line drawings for the placements of elements on a web page.
• Prepared logical data models, Business requirement documents (BRD’s).
• Developed the requirements further in the form of use case diagrams, activity diagrams and sequence diagrams using UML.
• Developed functional and non functional specification documents.
• Prepared Use Cases, Software Requirement Specifications (SRS), Software Design Documents (SDD), and User Interface Design.
• Document the changes to functional and business requirements and realign the priorities.
• Closely interacted with designers and software developers to understand application functionality and navigational flow.
• Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business use cases, functional specifications as well as product knowledge across different QA phases.
• Conducted peer review meetings periodically to keep track of the project’s milestones.
• Assisted in business planning, budgeting, work task scheduling activities using MS Project.

Environment: Rational RequisitePro, RUP Methodology, Rational Rose, Rational ClearQuest, Asp.net, VB.NET, HTML, ORACLE 9i, Windows Server 2003, IIS 5.0, MS Visio, MS Word, MS PowerPoint, MS Project, MS Access, SQL, PL/SQL, MS Excel, MS Windows.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Talked to the end users to create the process requirements and to proper explain to the design and development team the flow of future data modules.
• Conducted feasibility study and performed GAP and impact analysis for the proposed enhancements
• Identify the stakeholders and elicit requirements in sync with the scope of the project.
• Validate and revalidate the requirements and align them with the specific business processes and business needs.
• Prioritize the requirements and also segregate them in terms of functional and non-functional requirements.
• Developed the requirements further in the form of use case diagrams, activity diagrams and sequence diagrams using UML.
• Developed functional and non functional specification documents.
• Prepared Use Cases, Software Requirement Specifications (SRS), Software Design Documents (SDD), and User Interface Design.
• Co-ordinate with the PMO, the software development team and the testing team to enable seamless working across work groups and ensure on time delivery of project objectives.
• Document the changes to functional and business requirements and realign the priorities.
• Closely interacted with designers and software developers to understand application functionality and navigational flow.
• Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business use cases, functional specifications as well as product knowledge across different QA phases.
• Conducted peer review meetings periodically to keep track of the project’s milestones.

Environment: Rational RequisitePro, RUP Methodology, Rational Rose, Rational ClearQuest, MS Visio, MS Word, MS PowerPoint, MS Project, MS Access, MS Excel, MS Windows.