SUMMARY

• IT professional with 12 years of experience in multiple organizations with various responsibilities in IT infrastructure, applications, databases, systems, and database analysis and in support.
• Experienced in designing, creating, evaluating, documenting, reporting, auditing, project scope, created dashboards, process flow diagrams, according to SDLC and ITIL and best practices tools and standard.
• Performed BA in monitoring and operations/enhancements, QA testing, synthetic and performance testing/monitoring with numerous protocols and financial, Insurance, banking, and landing applications.
• Hands - on experience in operation, maintenance, support, performance engineering and change management. Used and learned latest technologies and tools like Splunk, Dynatrace, AppDynamics, and best practices and delivered projects on-time and achieving highest customer satisfaction.
• Besides all these having insurance noledge as GA License agent in Insurance a good working noledge of AWS and other cloud systems. Fast learner, dedicated, hardworking and excellent written and verbal communication skills.

TECHNICAL SKILLS

Skill Level: Linux:

Intermediate: Oracle:

Intermediate: JIRA:

Unspecified: Business Analysis:

Unspecified: Six Sigma:

Unspecified: DATA ANALYST:

Unspecified: DATABASE MODELING:

Unspecified: database:

Unspecified: Microsoft Access:

Unspecified: MS SQL Server:

Unspecified: SQL Server:

Unspecified: SQL:

Unspecified: BMC:

Unspecified: MICRO FOCUS:

Unspecified: MICROFOCUS:

Unspecified: TABLEAU SOFTWARE:

Unspecified: TABLEAU:

Unspecified: JAD:

Unspecified: Java:

Unspecified: unix:

Unspecified: AMAZON WEB SERVICES:

Unspecified: AWS:

Unspecified: ITIL:

Unspecified: Remedy:

Unspecified: APPLICATION PERFORMANCE:

Unspecified: QA TESTING:

Unspecified: SPLUNK:

Unspecified: Change Management:

Unspecified: DEPLOYMENT:

Unspecified: SHARE POINT:

Unspecified: WEB BASED:

Unspecified: WEB-BASED:

Unspecified: USE-CASE:

Unspecified: SDLC:

Unspecified: USE CASES:

Unspecified: ENTERPRISE APPLICATION:

Unspecified: SYSTEMS ENGINEER:

Unspecified: User Interface:

Unspecified: UI:

Unspecified: SCRUM:

Unspecified: Customer Support:

Unspecified: citrix:

Unspecified: IT INFRASTRUCTURE:

Unspecified: ADP:

Unspecified: QA:

Unspecified: QA TEST:

Unspecified: QA TEST MANAGEMENT:

Unspecified: LOADRUNNER:

Unspecified: TEST PLANS:

Unspecified: FINANCIAL/BANKING:

Unspecified: LOANS:

Unspecified: MORTGAGE:

Unspecified: ADJUSTMENTS:

Unspecified: CAPACITY PLANNING:

Unspecified: SIX-SIGMA:

Unspecified: ASSET MANAGEMENT:

Unspecified: Forecasting:

Unspecified: CREDIT CARD:

Unspecified: APPLICATION SUPPORT:

Unspecified: payroll:

Unspecified: Operations:

Unspecified: BEST PRACTICES:

Unspecified: LIAISON:

Unspecified: CEM:

Unspecified: TELECOMMUNICATION:

Unspecified: WORKFLOW:

Unspecified: WORKFLOW ANALYSIS:

Unspecified: maintenance:

Unspecified: DOCUMENTATION:

Unspecified: Inventory:

Unspecified: Inventory Control:

Unspecified: MEDICAL INDUSTRY:

Unspecified: Splunk and App Dynamics:

Unspecified: LANGUAGES:

Languages: Proficiency Level:

English: Advanced:

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Business and data Analyst for the Confidential in SHINES Application project and enhancements.
• Monitoring the Application and maintenance according to Agile and waterfall methodologies.
• Gathering the requirements and data created the solution according to the Client's Requirements.
• Worked on monitoring tools and searching important logs with Splunk for application.
• Creating and developing the Oracle and SQL based reports/dashboards called Lenses for the GA SHINES Application.
• Working with SOWs like projects, creating design documents, RTMs, and conduct JAD sessions.
• Analyzing the reports, forecasting, and creating the recommendations child welfare areas for SHINES applications.
• Worked in Splunk Searches and coordinated with Tableau. Used MS SQL to compare the QA results for Data Corrections.
• Performance Monitoring testing for SHINES application of OIT.
• Creating test plans for functional and non - functional requirements.

Confidential

Performance Engineer

Responsibilities:

• Aternity Consulting and monitoring new mortgage and payroll applications.
• Worked in Splunk searches and coordinated with Aternity and Tableau.
• Performance Monitoring testing for PayForce application of ADP.
• Used LoadRunner, VUgen and Micro Focus Performance Center for recommended Scenarios.
• Created VUgen scripts and designed new Scenarios for performing production tests and Analyzed test results.
• Completed payroll and business applications projects in time.

Confidential

Technical Business Analyst

Responsibilities:

• . Developed performance templates and profiles for (UNIX, Linux and Windows systems), scripted and tested.
• Deployed server and performed services and discovery for production servers and used CA VAIM, CA Spectrum.
• Monitored and configured the synthetic performance of financial application's URLs by using Microfocus APPlause, AppDynamics. Install Agents for AppDynamics for monitoring application through matrices.
• Implemented AWS services to monitor the applications and cloud matrices and supported oversea clients.
• Upgraded 3000 production Splunk servers to the latest version and performed discoveries through CA Spectrum for application support. Worked on dashboards and performed Splunk queries.
• Managed change management requests and implemented through BMC Remedy ITSRs and JIRA for support command and control center for 100 plus financial/banking applications, of local clients and mentored overseas level - I support during calls.
• Performed synthetic analysis and monitoring of Java applications by using Dynatrace, AppDynamics. And made dashboards with matrices and performed QA test management for application synthetic monitoring and generated reports.
• Worked in capacity planning in CA Spectrum and VAIM applications.
• Created and generated dashboards, alerts, and configured by using APM, and Splunk, Tableau for servers and applications.

Confidential

System Engineer

Responsibilities:

• . Configured and created major elements of CA Wily Introscope and APM support 50 critical applications.
• Investigated financial and banking application's system performance by collecting the specifications, functional and nonfunctional requirements, and communicated with developers, SME, users and clients to facilitate the real solution by creating the prototype detailed dashboards, UI tested with HP LoadRunner, JMeter and other ITIL tools.
• Defined and documented business and functional requirements and specifications for a new and existing web - based mortgage, loan and enterprise application, following the SDLC standards, for financial products and for customer focus.
• Created dashboards, flow sequence diagrams, matrices and documented the requirements for CA Wily Introscope (CA APM) Dynatrace, for monitoring the financial and banking application and trained project related team member.
• Configured and created all the elements of CA Wily Introscope and APM support for 50 critical applications.
• Created PBDs, (Prob Builder Directive) after carefully studying the Java methods and processes for the application to be monitored.

Confidential

System Analyst

Responsibilities:

• Collaborated with business teams to evaluated functional requirements addressing user's needs, responsible for analysis and detailed documentation of new performance monitoring systems and assisted in capacity planning.
• Analyzed QA testing of development solution according to customer's requirements and design. Gatheird customer's requirements of latest projects/applications for changes and managed testing included unit, manual, regression, and system in agile and scrum in a fast pace environment. Worked in some cloud environment like AWS in monitoring activities.
• Performed Interview sessions, workshops, reviewed documents, analyzed existing financial and banking applications, visited client's sites, and coordinated with subject matter resources from both the business and technical sides.
• Acted as the liaison between the clients, users, developers, business units and various technology teams, and collaborated for creating the documents, specifications, and support manuals for the technology. Also halped overseas team members and users for TEMPeffective utilization of resources for production and applications availability.
• Worked in testing and deployment under agile in testing and implemented critical banking, financial and mortgage applications.

Confidential

Consultant Systems Engineer

Responsibilities:

• . Created and performed business analysis for medical applications availability and performance monitoring and migration.
• Used HP LoadRunner/VUgen scripts for making the profiles of 16 new medical/pharmaceutical applications to upload in script - repository for synthetic transactions reports in testing in production environments.
• Worked on 10 critical applications monitoring through HP Tools like SiteScope 10.10 and HP BAC/BSM 8.03
• Created 51 profiles from latest LoadRunner/VUgen (Ver. 9.50) in Citrix and other protocols for recycle applications.
• QA test and analysis experience in the telecommunication and medical industry and also in support role.
• Gatheird requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, analysis and performed workflow analysis for new applications.
• Install and designed point of sales systems, as an entrepreneurial venture projects as a contract basis.

Confidential

Systems and Tools Engineer

Responsibilities:

• . Performance Monitored for financial applications through CA Wily Introscope & CA Wily CEM, HP BAC/BSM, and HP SiteScope provided matrices. Increased the IT applications performance and availability to 99.98%, tested banking applications on LoadRunner and submitted analysis reports created functional and nonfunctional documents for projects.
• Monitored and used CA Wily Introscope for eight months, making dashboards, generated reports, graphs, and did triage analysis of application performance and optimization.
• Worked for Inventory control through the asset management software team for configuration and in - home adjustments.

Confidential

Infrastructure Support Engineer

Responsibilities:

• Designed and created Infrastructure applications and projects support database plus documents repositories.
• Monitored, critical applications through IT performance tool like HP BSM, SiteScope and best practices and LoadRunner and VUgen for Performance/QA testing and did administration of 200 local and all over US, BPBs and created weekly monitoring status.
• Created the modular system for Infrastructure performance monitoring through the ITIL.
• Designed, managed, sustained, and administered various Share Point websites for various departments.
• Performed asset management, designed new management and customer formation/utilization projects reports.
• Controlled, maintained, administered, and created the manuals and documentations for internal clients.
• Designed, created, administered, and supported MS SQL Server and MS Access databases for the projects and command and control center from raw - data and excel sheets and consolidated in one place in a standard database format production.
• Created high quality deliverable documents like Business Requirement document (BRD) Functional specification document (FSD), Use-Case document and implemented in new projects.STATUS: US CITIZEN