SUMMARY

• Over 5 years of experience in IT and 3+ years as a Senior Business Analyst / Project Team lead in providing the right mixture of technical and functional know how to develop a software project.
• Mainly worked using the Iterative Software Development Lifecycle (SDLC) principles of Rational Unified Process (RUP), with extensive experience in the field of business analysis, business modeling, Project Management, Business Process Management, document processing, process re - engineering and decision support systems.
• Expertise in Business Process Mapping and played a key role in Business Transformation. Possess strong analytical and problem solving skills to understand the functional requirements and design of the business application.
• Excellent communication skills, leadership and management abilities used throughout project lifecycle and an effective team player to meet project deliverables.
• 3+ years of diversified experience in Analysis, Design, Administration and Implementation of Salesforce applications based on Apex Language and running Cloud Computing Environment.
• Experience in generating Reports, Dashboards, customized Reports and analysing the data in Salesforce.com.
• Strong experience in implementing the security and sharing rule at object, field, and record level deploying, testing, and migrating SFDC apps.
• Extensive experience in all aspects of developing and implementing CRM applications.
• A customer oriented, multitask professional with excellent analytical and logical skills possesses rich experience of 2+ experience as Business Analyst.
• Expert in identifying the requirements as well as finding the system requirements.
• Actively participated in data modelling and business modelling.
• Expertise in preparing Integration Test Plan used by functional team as well as development team.
• Excellent knowledge of Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Agile Process.
• Helping and engaging appropriate stakeholder in the teams, perform cost-benefit analysis and working around the constraints posed by legacy systems.
• Building processes / improving processes / defining processes
• Persuade visual designers by understanding usability and design principles.
• Expertise in documenting business and functional requirements and implementing Test scenarios, Test cases, maintaining Traceability Matrices for baseline documents.
• Excellent experience in Network Planning, Implementing, Configuring, Troubleshooting and Testing of networking system
• Result-oriented person with excellent analytical, decision-making, communication and interpersonal skills.
• Excellent Project management with up-to-date technical knowledge and experience.
• Successfully developed relationships across multi-functions in different business units of client to establish common enterprise goals.
• Worked extensively on Onshore - Offshore model, coordinating a large group of associates.
• Ability to quickly learn, understand, and apply new technologies.

TECHNICAL SKILLS

Operating Systems: MS DOS, Windows 95, 98, NT, 2000

Methodologies: UML, RUP, SDLC, Waterfall, Agile

Documentation Tools: Rational Requisite Pro, Visio, MS Word, MS Excel, MS PowerPoint

Internet Technology: JavaScript, XML, HTML

Project Management: Microsoft Project, Microsoft Office Suite

Operating Systems: Windows (NT/2000/XP), MS DOS

Database: Oracle, Sybase, SQL, MS Access.

Testing Tools: Mercury Test Director, Rational TestManager

PROFESSIONAL EXPERIENCE

Confidential - Monroe Twp. NJ

Requirements Analyst

Environment: Salesforce.com platform, Custom Objects, AppExchange applications, Rule Studio, Java, MS Office, MS Visio, Share Point

Responsibilities:

• Responsible for collecting the business requirements.
• Used standard SDLC methodology and played key role in Requirements Elicitation, Analysis, Design, Testing and Maintenance Phases.
• Approach the target opportunities and bring out business.
• Perform business plan, risk and stakeholder management.
• Prepare workflow system for the business to streamline endorsement procedure for administrative processes
• Initiate and participate in operational process flow reviews.
• Develop supply chain modelling and advice on planning the business development systems.
• Played a key role in Project management interacting closely with Project Manager in order to support Defining Project Goals, specifying tasks for resources, associating budgets and timelines for completion and implementing the project plan.
• Designed and developed project document templates based on SDLC methodology.
• Assist the PM in setting realistic project expectations & in evaluating the impact of changes on the organization & plans accordingly using MS Project.
• Handled Business, Functional & Data Requirements for all Discount and Insured Groups.
• Created Business Processes/ Business process models in a workflow using BPMN (Business Process Modeling Notation).
• Created Process Flow Diagrams and flow charts using MS Visio.

Confidential - Wilmington, DE

System Analyst/ SFDC Administrator

Environment: Salesforce.com platform, Workflow & Approvals, Custom Objects, AppExchange applications, MS word, Excel, Visual use case

Responsibilities:

• Write workflow rules to automate the email notifications and field updates.
• Presented and implemented solution for the duplicate record issues.
• Prepared documentations on the business logic to the users, executives and IT developers.
• Implemented field level security along with page layouts to manage access to certain fields.
• Developed and deployed workflows and approval processes for standard and custom objects.
• Research and provided the POC on the Sales Console Integration toolkit.
• Developed a project plan for the sales which had to create objects for Sales team, relate the objects to some of the existing objects in the org.
• Identifying options for potential solutions and assessing them for both technical and business suitability;
• Translating client requirements into highly specified project briefs;
• Ensuring that budgets are adhered to and deadlines met;
• Producing project feasibility and costings report;
• Presenting proposals to clients;
• Developing solutions and related products.

Confidential, NYC

Business Application Analyst - SFDC Developer

Environment: Salesforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects and Tabs, AppExchange, MS Office, MS Visio

Responsibilities:

• Developed Apex triggers to automate the process that was not available in regular Salesforce.
• Developed test classes for all the development and was responsible for not exceeding Organization Code limit by using annotations and to check the average test run to be always above the limit.
• Modified record types and configured respective page layouts for Contact object to hold five different customer segments.
• Integrating applications from the AppExchange into Salesforce environment like Duplicate check for Salesforce 2.0, Brainshark for Salesforce.
• Analyzing clients' existing systems and business models; mapping and documenting interfaces
• Working closely with colleagues, stakeholders external and internal and a variety of end users to gather the technical compatibility of the system.
• Providing training and user manuals to users, project managers, executives of the existing system;
• Prepared the BRD, FRD, reporting management, ERD’s.
• Recorded information regarding the classes, triggers governor limits in the system.

Confidential - Houston, TX

SFDC Administrator/Developer

Environment: Salesforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, XML, HTML, My SQL, UML, SDLC, Mercury Test Director

Responsibilities:

• Administer the overall configuration, design and layout, and functionality of Salesforce CRM.
• Involved in various stages of the system from requirement gathering to analysis, documenting the gap between the requirement and the system.
• Implemented, tested, and documented code, configurations and enhancements on relevant systems.
• Interacted with various team members to analyze the gathered requirements planned and prioritized the design and implementation of Functionality requested by the Stakeholders.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and built.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on edit pages, VisualForce Pages and Controllers.
• Created and used Email templates in HTML and Visualforce.
• Modified record types and configured respective page layouts for Contact object to hold five different customer segments.
• Created and configured custom reports Using ‘report types’, dashboards and Report Folders to assist managers based on their user profiles for them to better utilize Salesforce as a sales tool.
• Integrating applications from the AppExchange into Salesforce environment like Duplicate check for Salesforce 2.0, Brainshark for Salesforce.

Confidential - McLean, VA

Business Application Analyst

Environment: MS Visio, UML SDLC, RUP, Rational Reqpro, HTML, Adobe Photoshop, Rational TestMananger, MS word, MS excel, MS PowerPoint

Responsibilities:

• Interacted with Users, Developers, Project Manager and Subject Matter Experts (SME) to understand the business process, identify enhancements and gather Business Requirements.
• Identified the Requirements by conducting stakeholder interviews, JAD Sessions, workshops and Created Business Requirements and Functional Requirements Document including specific Use cases.
• Interacted with the technical team in the application design and implementation phases of SDLC while communicating business and functional requirements, managing change requests.
• Used MS Word tool for documenting the Business Requirements and DOORS for requirements management.
• Used ClearCase in maintaining the versions for Requirement Documents.
• Used Rational Rose in creating the Activity Diagrams.
• Converted the existing Requirements documents in old format to required new Format meeting the Team standards. (UPS)
• Created Enhancement Requirements Document for new features/Change requests required for the Application.
• Involved in Business Process Optimization Techniques, Business Process modeling, Business process engineering and Mapping.
• Continuously supported the requirements lead in the process engineering efforts to focus on improving the current business processes to meet the customer needs to better support the organization’s mission and reduce costs.
• Constantly conducted review sessions with SMEs and Business users in analysing requirements and proposing solutions.
• Continuously supported the Release Managers (RMs) in planning expenditure and resource requirements, rolling out all new software developed, managing changes bundled together for one release and testing before rollout to the live environment.
• Involved in creating Technical Design Documents and assisted the System Analyst in creating Flow Diagrams. (For HSC)
• Updated the existing Requirement document and Project Charter. (For WPII and LMWS)
• Involved in research on data flow as a part of analysing the requirements.
• Interacted with the development team in order to verify the feasibility of the new enhancements.
• Constantly interacted with the Development and Test Team to conduct Requirements Knowledge Transfer Sessions.
• Created RTM (Requirements Traceability Matrix) and managed all use cases and test cases matrix using MS Excel.
• Created 12 new requirement documents for HSC and 3 for ERS.
• Performed Product Acceptance Testing (PAT) for payable reports in ERS.