SUMMARY

• Over 7 years of experience as a Business Analyst in the Property & Casualty domain. Insurance BA with extensive experience in Agent Front End, ClaimCenter (v 7.2), PolicyCenter (v 7.0) and BillingCenter (v 7.0). Solid knowledge of Waterfall and Agile methodology and Project Management Tools.
• Expertise in Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling and Testing various SDLC methodologies.
• Extensive experience in conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Experience working on Guidewire ClaimCenter (7.2), PolicyCenter (7.0) and BillingCenter (7.0).
• Experienced in extensive configuration of Guidewire ClaimCenter.
• Experience working on Guidewire ClaimsCenter Integrations and Configuration User Stories.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Experience in conducting Joint Application Development (JAD) sessions, project meetings, reviews, walkthroughs, and customer interviews.
• Experience in UML such as Use Case Diagrams, Dataflow diagrams, State diagrams, Sequence diagrams, Activity diagrams, Context diagrams using MS Visio and Rational Rose.
• Worked in the financial domain on applications related to online banking, fixed income, capital markets and equities.
• Strong experience in conducting User Acceptance Testing (UAT), system integration testing (SIT), Performance, Business Acceptance Testing (BAT) and documentation of Test Cases.
• Expertise in designing and developing Test Plans and Test Scripts; experience working on HP Quality Center.
• Developed Training Strategies, Training Manuals, Process flows and Job aides on Guidewire projects.
• Experience in Equity or Derivatives Trading Technology for an Exchange, Brokerage/Financial firm and Communication Protocols with Banking Systems.
• Experience working on Project Management tools, developing Use Cases, creating Screen Mockups.
• Proficient in documenting ETL specification and Data Mapping document.

TECHNICAL SKILLS

Methodologies: Agile - Scrum, RUP, Waterfall

Data Base: MS SQL, Oracle8i/9i/10g, MS Access, DB2

Languages: SQL, PL/SQL, C++, HTML, XML

Application Software: GuidewireBillingCenter, PolicyCenter and ClaimCenter, MS Office, MS Project, SharePoint

Design tools: MS Visio, Rational Rose, ClearQuest

Defect Tracking Tools: JIRA, Mercury Test Director, Quality Center, Bugzilla

Operating Systems: WIN Vista/XP/2000/ME/98/NT, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, Madison, WI

Business Analyst/Systems Analyst

Responsibilities:

• Evaluated business requirements for business application integration while proposing New / Modified enhancements.
• Documented and delivered Functional Specification Document to the project team.
• Conducted meetings with the IS Subject Matter Experts for understanding the flow of the Use Cases in order to update the Use Cases for the new system.
• Conducted walkthrough meetings with the Product Owners (Client team), in order to update the Process Flow and data flow diagrams and add enhancements to the System to make it user friendly and efficient.
• Support data mapping between the new application and the existing legacy systems by determining various product and claim data integration points.
• Documented business processes and communicated potential business and systems impact based on analysis of the data.
• Created and updated use cases, use case diagrams and work flows.
• Obtained knowledge and wrote specifications for configuring business rules and functionalities in Guidewire.
• Worked extensively on Guidewire Claims Center from the inception of the project.
• Prepared and updated functional requirement specification (FRS) document for Guidewire ClaimCenter 7.2 configuration on the out of box functionality.
• Worked closely with GuidewireDevelopers to understand the GW Claims center functionalities.
• Worked closely with Guidewire Policy Center and Payment Manager Teams to co-ordinate the requirements.
• Conducted Gap Analysis to gather the requirements, by comparing existing legacy claims center and Guidewire claims center and supported Cost Benefit Analysis .
• Acted as a conduit between product managers and development team to translate requirements into design specifications that can be used by development team.
• Lead a team of BA and developers to develop products as per design specifications.
• Monitored progress against business functionality, requested objectives to ensure that projects meet the specific release criteria.
• Demonstrated product to Business stakeholders at the end of the Sprints.
• Participated in Scrum meetings, managing daily deliverables, estimating and planning meetings.
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Assisted QA Team in designing the Test Cases, and collecting the Test Metrics.
• Documented functional and technical designs and user guides.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: MS Visio, MS-Project, MS-PowerPoint, MS-Word, MS-Excel, Bugzilla, SharePoint, Rally, HP Quality Center, Agile.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Conducted JAD Sessions, use-case meetings, vendor meetings for new application management.
• Defined user and system requirements for existing and proposed system during existing system integration and new system development initiatives.
• Defined business processes and proposed new/improved processes to Submission, Renewal, Policy Change, Reinstatement, Rewrite as per business requirements.
• Validated and documented the new processes with the business process owners.
• Coordinated with the Project Manager in order to set up meetings with different Users and Clients in order to gather the requirements for updating the System.
• Was actively involved in documenting UI changes to AUTO, WC policy, location & coverage screens using Visio.
• Documented Business Rules for policy changes, assignments etc.
• Worked on different perspective of Gap Analysis like Organization and Business Processes.
• Worked on Agile methodology to keep the whole team involved in the project in terms of communication.
• Involved in preparing the User stories and UI wireframes for the new system based on existing system screen shots.
• Worked closely with the QA team after the requirements are built in order to provide sign off for the PBI’s after testing the requirements.
• Was involved in daily stand up meetings with both the Technical team and the QA team to provide the document artifacts and defects for the release.
• Was extensively involved in preparing new Use cases and updating the existing Use cases for the applications.
• Was extensively involved in System testing the Development tier of the system after the first phase of coding in order to track defects.
• Extensively used JIRA (defect tracking tool) in order to track the defects for the Technical team to work on.
• Conducted review meetings with the team members and the Project Manager in order to update the status of the project.
• Used HTML and JavaScript to enhance the functionality of the reports to make them end user friendly and interactive.
• Performed the Project Management duties in the absence of the Project Manager to ensure project coordination in order to meet Client deadlines.
• Also worked as a Release Coordinator in order to manage the coordination of three different projects that are going into Production with the same release.
• As a Release Coordinator, conducted daily walk through meetings with the Project Managers, Technical and QA Leads of the projects in order to track the progress of their projects and update the Release Coordination artifacts.
• Prepared and updated various excel sheets for Project Coordination and Project Management such as ICS Security Matrix, Activity Record Matrix, System messages matrix and Error messages matrix.
• Provided user support and analyzed user requirements and training new hires.

Environment: Microsoft Office Suite, SOAP UI, SQL, Microsoft Visio, JavaScript, UNIX, Windows, Agile, Project Management, Adobe Photoshop, Sessions Manager.

Confidential, St. Cloud, MN

Business Analyst

Responsibilities:

• Worked with ISA- internal security, stakeholder, application developer team in knowing what project manager required.
• Conducted meetings with business process owners, SME (subject matter experts), and Security Audit team for requirements gathering and verification stage.
• Wrote Use Cases and produced Activity diagrams, Develop requirements specifications and Documentations.
• Worked directly with the project managers, and Internal security team to ensure clear communications on requirements and defect reports.
• Interacted with other team’s thorough JAD, walkthroughs, teleconferences, meetings etc. to resolve various issues.
• Worked on analysis, design and testing of Starschema implementationfor theFinancial Data Martimplementation.
• Developed requirement reports for day-to-day to reduce duplicity of work.
• Developed impact and preliminary analyses, and participate actively in their implementation.
• Support account managers and clients in their decision-making by carrying out research, analyses and recommendations.
• Wrote test plans and test cases based on the business requirements which involved market risk analysis, structured products, documentation, value at risk, risk and return optimization.
• Daily Matrices report creation on the basis of application usage
• Observe the standards and procedures established by the project office and Track business needs during development phases.
• Develop testing strategies and verification scenarios.
• Analyzed change and update requests, Coordinated the execution of tests and integration within the module.
• Was involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting).
• Analyzed current enterprise risk profile and identified emerging risks.
• Applications Development Information Security Support and Project Delivery Support.

Environment: MS Office Suite, MS Visio, Windows, Share Point 2010, Sybase, Business Objects, Oracle, Mainframe, SQL Server, XML, MS Project 2007.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Coordinated and facilitated business, system and functional requirements meetings.
• Conducted JAD Sessions, walkthroughs and signoffs for the project.
• Worked on Waterfall Methodology to successfully conduct the SDLC process from software inception to deployment.
• Conducted user interviews through conference call and onsite interview to gather and analyze the business and report requirements
• Worked extensively with MS Excel and MS access.
• Designed and developed Use Cases, Activity Flow Diagrams, and Sequence Diagrams, using UML and Screenshots/User Interface in MS Visio.
• BugZilla was used as a central repository for tracking and managing defect reports.
• Helped the testing team to successfully conduct User Acceptance Testing (UAT)
• Collaborated with the QA team for developing scenarios for validation and testing
• Assisted the project manager in development of project plans including the creation of detailed work plans and timelines using project management tools
• Tracked and reported project progress against plans and provided bi-weekly status updates to the PM
• Worked with the development team to ensure testing issue resolution

Environment: MS Word, Excel, MS Visio, Access, and Project HL7 V3, IBM DB2/UDB Universal Database Oracle 8/9i, MS SQL Server 7.0, HTML, XML, Bugzilla, UNIX, Windows NT, Sybase.

Confidential

Technical Analyst

Responsibilities:

• Worked as a liaison between technology and the business users to improve business processes and support critical business strategies.
• Performed feasibility studies of different technical implementations and came up with recommendations.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to eliminate bugs.
• Provided training to business users
• Involved in interviewing all stakeholders for carefully recording the requirements in the format so that it can be reviewed and understood by both business and technical people.
• Involved in remotely monitoring users for providing support and solving technical issues.
• Worked on Cascade Project (Imaging new machines with proprietary software, deploying the machines to the users and training to the users on proprietary programs).
• Provided technical support (software and hardware) for Large group meetings.

Environment: MS Word, Excel, MS Visio, Access, HTML, UNIX, Windows NT.