SUMMARY

• 6 years of professional experience as a Business Analyst. Have excellent written and oral communication skills. Communicated directly with the client and gather details of requirement
• Involved and contributed in converting the requirements into effective business design
• Led planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout product life cycle
• Conducted interviews and developed business cases to implement process changes, and instructed clients on new processes and procedures.
• Experienced in project planning, project design, creating functional specifications, data flow diagrams and test plan documents.
• Strategized project scoping and specifications documents, to clearly communicate the project roadmap.
• Translated user requirements into technical specifications and mapping the process design, workflows for SDLC with documenting and managing business requirements.
• In - depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio.
• Thoroughly worked with MS Office, MS Project, and MS Visio on various projects.
• In-Depth knowledge SDLC.
• Comprehensive knowledge of complete Software Life Cycle Development from gathering requirements.
• Created UML diagrams, including Use Case diagrams, Activity Diagrams using MS Visio and Rational Rose.
• Participated in meetings with business process owners, SMEs (subject matter experts) and marketing team for Requirements gathering in definition stage.
• Worked with various business process and systems modeling Tools: data flow diagrams, process models and use case scenarios.
• Experienced in variety of automated testing tools.
• Experienced in providing clear and precise memos to communicate changes that have been tested.
• Excellent organizational, interpersonal, communication, written and documentation skills with good process management skills along with ability to gather requirements to bring out quality product.
• Excellent analytical and problem solving skills with ability to handle multiple tasks effectively and quickly master in new concepts and subjects.

TECHNICAL SKILLS

Testing Tools: WinRunner, LoadRunner, Rational, QTP, Quality Center

Bug Reporting Tools: Test Director, Rational Clear Quest, MS Excel

Operating System: Windows 98/ 2000/XP, UNIX Windows 2000 Server

Databases: MS SQL, Oracle, MS Access

Technologies: COM/DCOM, .NET, Web Services

Languages: SQL, TSL, VBscript

Others: MS Office, MS Project

PROFESSIONAL EXPERIENCE

Confidential, Worcester, MA

Sr. Business Analyst

Responsibilities:

• Analyzed and documented business requirements and detailed design for full understanding of the business; converted business requirements to functional specifications.
• Conducted functional requirement gathering sessions with business users to define key business requirements for Billing and Account Receivable module.
• Worked with the lead BA to develop structured business requirements and functional specifications.
• Performed gap analysis to identify product differences between the Confidential and OneBeacon BOP product offerings.
• Identified business rules, user requirements, functional requirements and non-functional requirements for BOP Book Roll project.
• Maintained BA specification change log and communicated changes with business, development and QA/testing team members regarding issues and resolution of open items.
• Worked with Data Analysts to create Data Flow Diagram (DFD), Entity Relationship (ER) Diagrams and Use Case Diagrams.
• Conducted peer reviews and walkthroughs with business analyst, quality analyst, developers, managers and business end users.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educate clients and stakeholders on the benefits and risks associated with the project.
• Assisted Project Manager in handling the change control process.
• Monitored project efficiently to complete on time and within budget with Project Manager.
• Creating high quality management reports using MS Excel using formulas, pivot tables, macros, and producing
• Executing SQL Queries for checking duplication in records.
• Involved in various testing effort including Shakedown, Integration and UAT.
• Used HP Quality Center to log in new defects and resolution of defects.

Environment: Rational RequisitePro, Quality Center 9.2, MS SharePoint/Excel/Visio, Oracle SQL Plus, IBM DB2, HTMLXHTML, XML, JAVA, XML, Policy Management System (PMS) mainframe

Confidential, Roanoke, VA

Business Analyst

Responsibilities:

• Elicited requirements from the business stakeholders using various requirement gathering techniques such as: end-user interviews, job shadowing, questionnaires, etc.
• Interacted with SME's from the Billing team to validate business rules configuration and setting up master data for the base applications set-up.
• Created “As-Is” and “To-Be” process maps and conducted a gap analysis.
• Created business requirement documents based on high level requirements, and producer manuals.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly and ascertain that requirements were feasible.
• Created a data mapping document for PLS (Personal line System) application, Agent’s web based application (ABIZ) and rating engine (Softrater/InsBridge rate manager)
• Led business analysts and testers during the development and execution of test cases, verifying test results and documented defects.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using RUP.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
• Involved in development of Business and Technical Requirements in preparation of Architecture, Strategy, and Design documents for Business Needs and Processes.
• Developed Data Flow Diagrams and Entity Relationship Diagrams.
• Developed test plans, test conditions, and test cases from business/functional/technical requirements.
• Developed Excel formulas for testing and verification of insurance premiums, forward/backward traceability of functional requirements to test scenarios/test cases.
• Trained testers to create test cases and manually calculated insurance premiums by using specifications and insurance rules.
• Used MS VISIO to draw the diagrams required in the development efforts.
• Coordinated and prepared documentation and training for end users.
• Logged in JIRE to log in issues and assigned issues to individuals.
• Created UI Documents as supporting documents for the Business Requirements Documents.

Environment: JIRE, MS Excel/Word/, RUP, Rational Rose, UML, AS/400, IBM DB2, Lotus Notes, Cisco VPN client, Citrix ICA client, XML, HTML, .NET, Web services, UNIX, Windows XP

Confidential, Erie, PA

Business Analyst

Responsibilities:

• Conducted POG (Product Opportunity Gap) analysis with Project Manager and SME’s by analyzing current products in market, their performance, functionality and user reviews.
• Developed prototypes using various methods such as Sketch screen prototypes, visual prototypes and evolutionary prototypes.
• Conducted Brainstorming session to generate ideas with SME’s, Project Manager and Project Team.
• Involved in project management activities with Project manager that included Planning, Development and Work Breakdown Structure (WBS).
• Prepared lists of all Assumptions that impact requirement activities and management.
• Performed RACI Matrix for the project responsibilities allocation.
• Monitored project efficiently to complete on time and within budget with Project Manager.
• Responsible for creating Actor Hierarchies, UML Diagrams sing MS Visio.
• Created use cases and business requirement document (BRD) then converted into system requirement specification (SRS).
• Involved in creating Excel spreadsheets, developing formulas, pivot tables, macros, and producing high quality management reports.
• Wrote extensive SQ Queries for data validation, analysis and manipulation, and maintaining the integrity of the database.
• Executed SQL Queries for checking duplication in records.
• Worked with QA team for Software Quality Assurance.
• Assisted in developing Test plans, Test conditions and Test Cases and performed Testing using MQC.

Environment: XML, HTML, Java, AJAX, MS-SQL Server 2005, MQC, MS Visio, UNIX, Windows XP

Confidential - Durham, NC

Business Systems Analyst

Responsibilities:

• Defined and documented the vision and scope of the project.
• Interviewed SME (Subject Matter Experts) and asked detailed questions and carefully recorded the requirements for Interactive voice response (IVR) application which can be review and understood by both Business People and Technical People.
• Contributed in Technical Deep Dives for understanding the Business Processes involved in Clearinghouse System.
• Participated in weekly status meetings to present status and incorporate any digressions from the original scope.
• Involved in the formulation of Business Requirements Document (BRD) for IVR.
• Used SDLC RUP Methodology for the project.
• Used MS-Visio to draw Sequence and Activity Diagrams.
• Analyzed the “As is” and “To be” system documents to show the current and proposed functionalities of the system using MS VISIO.
• Wrote the Vision and Scope of the Project.
• Performed GAP analysis of as-is and to-be System.
• Identified all Business Operations involved in Clearinghouse System.
• Documented Business Processes involved in Clearinghouse System.
• Created Summary Use Cases for next phase of Forward Engineering.
• Extensive used of UML to draw Business Process Flow, Use Cases Modeling, Sequence, Sequential Diagram and Activity Diagrams.
• Involved in User Acceptance Testing (UAT).
• Wrote Test Cases, performed unit testing and integration testing.
• Extensively used simple and nested SQL statements for testing purposes.
• Worked as a Liaison between Stakeholders and IT department to fill the Gap by using Simple UML Diagrams.

Confidential, MI

Business Analyst

Responsibilities:

• Interacted with end users, Business and IT totroubleshoot various functional areas of the project
• Worked extensively with SMEs, business users and technical leads in understanding and documenting their requirements pertaining tothe credit card authorization process, approvals,credit riskmanagement and determining interest rates.
• Conducted extensive Business Process Mapping that took into account the objectives of the business, the actual work being accomplished, and, most importantly, the impact of processes on credit card customers. Incorporatedcredit riskanalysis mechanisms into the application to reduce risk of defaults on loans.
• Used Agile Methodology in collecting requirements and sending them for development, which was carried using an iterative approach.
• Was involved in customizing the functionalities and designing custom reports usingMS Excel
• Experience in collecting requirements anddesigning prototypes using MS Visio and Axure.This helped the business in better understanding proposed changes.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Developed and implemented processes andtools for requirements gathering, Analysis, planning, tracking and delivery using Rational Rose, requisite pro and RUP
• Worked extensively with accounts payable & receivable.
• Developed database model/tables for the backend database.
• Extracted & loaded data usingMS Access.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS SharePoint, Axure, MS-Project, Windows 2000, MS Front Page, Web 2.0, XML, SWOT analysis, Rational Rose, Rational Clear Case, Rational Clear Quest, Rational Software Modeler, RUP, Agile