Junior Dynamics CRM Business Analyst Resume NEW YORK - Hire IT People

SUMMARY:

To obtain employment with a company where I can use my start up skills to solve problems in a creative and effective manner. My goals are to learn and implement D365 CRM new skills and technologies for the betterment of the organization and to further advance my career in I.T. A natural leader with a love for new technology and easily adaptable to a fast - paced environment.

TECHNICAL SKILLS:

Programming Languages: Entry Level (Java,C++,HTML)

Languages: (English,Urdu)Video Editing (Sony Vegas)Microsoft Office (Word, Excel, PowerPoint)Microsoft Dynamics CRM, O365, Dynamics 365 Unified Interface

General Skills: Communication, Problem Solving, Leadership, Teamwork, Time Management

PROFESSIONAL EXPERIENCE:

Confidential, NEW YORK

Junior Dynamics CRM Business Analyst

Responsibilities:

Helped Senior Business Analysts on two different projects (Accounting firm CRM Implementation Dynamics 365 (20 users).
Worked with a Senior Dynamics CRM Business Analyst to implement CRM following Agile development.
The CRM I supported was on premises and mostly was on the Sales Module (Some work was also in Marketing/CE). I created unique CRM Dialog workflows to capture customer survey responses for the company.
Created an easy-to-use diagram to configure a very complex CRM Business Process Flow that added a significant value to the company.
Automated CRM workflows and created Complex reports for the Marketing group.
Developed Views, Reports, for business users and groups.
Designed CRM Security (Business Units, Team and data security model).
Pipeline Dashboard development for the sales team and executives.
Customized CRM UI’s, Sub-Grids, Data modeling, SSRS reports, and charts.
Most of the duty was to configure, maintain, and troubleshoot CRM.
This was done by finding traces in the browser or requiring me getting the log file and error reports from the perspective of an end user.
On some occasions even trained some end users on how an aspect of CRM works.
Have some experience in creating Business Requirement/Functional Design documents.
Some experience in writing user stories and other criteria and following the project as a whole in Azure Devops.

Confidential

Junior CRM Analyst

Responsibilities:

I filed important medical records using a home grown CRM System that was created for the treatment logs, reports etc.
Entering into CRM collected blood work, assigning labels, entering patient information into a Korus and CRM database, creating Excel tables, and creating some Powerpoint presentations were also some occasional tasks.
Along with that, I helped patients with their other needs.
I was responsible for creating and configuring CRM reports for the management.
As an assistant instructor I taught the aspects of the environment and how to preserve plants, grew plants and did activities on a daily basis with kids ranging from 6 years old to 13 years old.
Worked with different groups every season
This was volunteer work I did and have more than 250 hours volunteered there.

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