PROFESSIONAL SUMMARY

• Highly motivated Business Analyst wif about 8+ years of experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Waterfall and Agile.
• In - depth knowledge in preparing UML diagrams - Use cases, State diagrams, Activity diagrams, Sequence diagrams, Class diagrams, Data Flow diagram, Process Flow diagram, etc. using modeling tools like Rational Rose and MS Visio.
• Strong experience in working in SDLC for Various methodologies included RUP, Agile,Scrum and other internal methodologies.
• Strong experience in working as liaison between Marketing, Customer Care, Finance, IT development, Clinical Trial Management Systems, Regulatory Submissions, Accounting, Claims, Billing and Field Sales Professionals.
• Strong experience wif developing Use Cases, Test Cases and Traceability Matrix.
• Expert in translating business requirements & user expectations into detailed Functional Requirements Specifications by employing Unified Modeling Language (UML).
• Expert in Developing Software Requirements Specifications (SRS)wif detailed Business Rulesfrom Business Requirements Document.
• 5+ years of diverse experience in Insurance Claims, Healthcare and Pharmacy organization as a Business Analyst including payer/agent operations and complete understanding of Business Process Flows and Case Tools.
• Strong experience of working wif Medicare and Medicaid insurance data, Medicare parts A, B, C &D, and Insurance Claims.
• Excellent in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, and Class Diagrams.
• Maintain confidentiality and comply wif Health Insurance Portability and Accountability Act (HIPAA)
• Experience in creating and maintaining the Requirements Traceability Matrix (RTM).
• Design specifications and Test Case usages for the HIPAA 837i, 270/271, 276/277, 835, 824, 275 and others.
• Followed the UML based methods using MS Visio to create: Use Cases, ad-hoc reports Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams.
• Familiar wif CPT, ICD-9 or ICD-10 coding wif overall ability to analyze complex issues, understand findings and present to management.
• Lead requirements analysis and verification; ensuring dat requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and dat they conform to standards
• Profound knowledge of FDA regulation like 21CFR part 11 (Electronic record and electronic signature, Check corrupted data, human readable representation, maintenance of electronic records, restricted access, Significance of Validation and consequences of falsification).
• Good knowledge of Business Process Management and Business Re-Engineering.
• Experience in writing requirements and specification like Business Requirements Document (BRD), Use Case Realization Document, Functional Requirements Specifications (FRS), Systems Design Specification (SDS), Systems Requirements Specification (SRS), Data Dictionary, Requirements Traceability Matrix (RTM), Defect Traceability Matrix (DTM), User Guides, Release Notes.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Exceptional communication, co-ordination and interpersonal skills. Can establish & maintain communications at all levels between technical and non-technical personnel of all ages and backgrounds.

TECHNICAL SKILLS

Service Management Tool: HP Service Manager, Service Now, BMC Remedy

Database: MS Access, DB2, MySQL, Oracle 9i

Programming Language: SQL, C++, VB Net, Java, J2EE, HTML, PHP,XML

Documenting and Modeling Tools: Power Designer, Erwin, ER Studio,JIRA, MS Visio, MS Project, MS Office(Word/ Excel/ Access/ Power Point), MS SharePoint, Rational Rose, Blueprint, iRise

Testing Tools: Mercury Test Director, HP Quality Center, HP ALM

Operating System: Windows XP/ Net/2000/ Vista/7/8, Unix, Linux

Methodologies: AQMS, Agile, Waterfall, SCRUM,RUP

PROFESSIONAL EXPERIENCE

Confidential, Maryland

Business Systems Analyst

Responsibilities:

• Worked wif all members of the project team, following the project through the
• Agile Process and ensuring business objectives are met as per the standards and drafted requirements
• Substantiation of process workflows, use case diagrams, use case documents, traceability matrix documents and gathering requirement in MS SharePoint.
• Performed extensive requirement analysis including gap analysis.
• Documented Business Requirements, Technical, Functional Specification, SOP's, Process manual and Process Flows for Incident, Request, Knowledge and Problem Management.
• Writing test cases, test scripts, datasheets to test for Incident, Request, Knowledge and Problem Management.
• Managed all the requirements, and change requests, making updated requirements available to all team members and stakeholders involved in the project.
• Actively participated in Project Change Control, Defect Resolution and post go live enhancement sessions.
• Developed User Accepting Testing (UAT) plans and test cases based on the business requirements/System Requirements.
• Developed System Integration Testing (SIT) Test Cases for some sources and User interface.
• Successfully conducted JAD sessions, which halped synchronize the different stakeholders on their objectives, IT groups. Identified the Key Changes, and halped the developers to has a clear-cut picture of the project.
• Conducted training sessions for the end users and documented various training manual.
• Utilized offshore resources to make the most use of them. Facilitated and lead offshore calls after normal office hours.
• Maintain confidentiality and comply wif Health Insurance Portability and Accountability Act (HIPAA)

Confidential, Kalamazoo, MI

Business Systems Analyst

Responsibilities:

• Act as a liaison between the business team and technical team, was instrumental in resolving conflicts between them
• Involved in documentation and communicating wif third party vendors to be incorporated wif GCS EMR product
• Performing Gap analysis for both previous and current Business Requirement Document and designing business rules and requirements for GCS EMR on HIPAA compliancy basis.
• Involved wif the making screen design and all user interface issues by providing detailed functional requirements.
• Creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and USE cases diagrams using MS Visio.
• Coordinated between test team, development and business team in clarifying the functionality issues and requirement specification.
• Prepared use case models based on Business Requirement documentation gathered through interaction wif users and the stakeholders.
• Implemented RUP, which included requirements, specifications, design, and analysis.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked wif the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Involved in project status meetings, QA review meeting, and System Test meeting.

Confidential, Bloomington, IL

Business Systems Analyst

Responsibilities:

• Involved in defining the whole project life cycle, following RUP methodology. Developed a vision plan dat defined the primary goals and objectives of the project. Analyze business requirements and segregated them into high level and low level
• Actively involved in gathering requirements from end users, involved in modifying various technical & functional specifications.
• Assisted Project Manager in developing design and specification, according to the requirement and information gathered during JAD sessions and other forms of information gathering methods.
• Created and maintained Use Cases Diagrams, Activity Diagrams and Data Flow Diagrams using MS Visio.
• Prepared Low level designs dat are used to develop data mappings.
• Extensively involved in ETL code using Business Objects tool in order to meet requirements for extract, cleansing, transformation and loading of data from source to target data structures.
• Determining Interface requirement for source and target systems.
• Analyzed business operations and identified Key Performance Indicators for Asset management.
• Analyzed the agility and scalability of virtual machine using Web sphere.
• Aligned the configuration and asset management process to ITIL framework, making it smooth, robust and easy to adapt.
• Created and automated enterprise dashboard measuring weekly trends and outcomes of various business and technical operations, including assets reconciliation, batch processing, incident tickets and service level.
• Facilitate sessions between technical and regulatory teems for meeting requirements as well as solving problems on a daily basis.
• Worked on ITIL Service support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk.
• Defined, developed and implemented quality assurance practices and procedures, end user test plans for user acceptance testing and other QA assessments.
• Ensured dat all tests are conducted and documented according to agree upon standards.
• Responsible to facilitate load testing and benchmarking the developed product wif the set performance standards.
• Keep track of escalation and timely completion of each action item before closing major incident tickets.
• Deliver value added solution dat focuses on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practice dat focuses on the people, process, technology and information perspective of providing integrated organization wide business solutions wif in the IT infrastructure.
• Developed and delivered solutions and documents dat access, plan, architect and design, and implement technology solutions for enterprise environment to meet business requirement. These solutions include Change and configuration management, service level and problem management, capacity and performance management, cost and risk management, etc.

Confidential, Houston, TX

Business Systems Analyst

Responsibilities:

• Act as a liaison between the business team and technical team, was instrumental in resolving conflicts between them
• Involved in documentation and communicating wif third party vendors to be incorporated wif GCS EMR product
• Performing Gap analysis for both previous and current Business Requirement Document and designing business rules and requirements for GCS EMR on HIPAA compliancy basis.
• Involved wif the making screen design and all user interface issues by providing detailed functional requirements.
• Creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and USE cases diagrams using MS Visio.
• Coordinated between test team, development and business team in clarifying the functionality issues and requirement specification.
• Prepared use case models based on Business Requirement documentation gathered through interaction wif users and the stakeholders.
• Implemented RUP, which included requirements, specifications, design, and analysis.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked wif the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Involved in project status meetings, QA review meeting, and System Test meeting
• Gathered Business Requirements and input/output requirements from users and management and modeled the business processes using Visio.
• Documented Data Mappings/Transformations, and SSIS sessions as per the business requirement.
• Keep track of escalation and timely completion of each action item before closing major incident tickets.

Confidential, Tulsa, OK

Business Systems Analyst

Responsibilities:

• Documented workflows and results of business analysis and obtain sign-off from client on specifications.
• Worked at different stages of the Software Development Life Cycle (SDLC) wif business users, developers, and stakeholders.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Responsible for the Design and execution of test plans to ensure dat business requirements and functional specifications are tested and fulfilled.
• Complete Understanding of the long-term business objectives and suggest technical strategies to meet those objectives.
• Responsible for the back-end testing of the application (Used Toad and Access).
• Managed multiple aspects of product design and end user analysis objectives for Work Smart MD Java based medical practice management &HIPPA compliance applications.
• Design specifications and Test Case usages for the HIPAA 837i, 270/271, 276/277, 835, 824, 275 and others.
• Used HIPPAregulations to prevent the changes made to the insured rates.
• Analyzed Test Scripts to check if it has covered the functionalities, which need to be in compliance wif rules set by FDA.
• Interacted wif clients to gather all requirements to formulate business specifications and translate those into application functionality, decide when to advocate and when to compromise to arrive at a mutually acceptable solution.

Confidential

Junior Business Systems Analyst

Responsibilities:

• Was responsible for gathering requirements both functional and non-functional based on interactions wif the process owners and business team.
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document.
• Worked wif SMEs in Finance, Investment, Commercial and Personal banking to collect the Business process requirements and documented them in Business Requirement Document (BRD).
• Used Rational Requisite Pro to improve the communication of project goals and enhance application development.
• Facilitated sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis.
• Created and maintained Use Cases Diagrams, Activity Diagrams and Data Flow Diagrams using MS Visio.
• Followed the adaptive RUP framework throughout the project life cycle.
• Involved wif the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Involved in creation and execution of manual test cases using Mercury Test Director.