Business Analyst Associate Resume GA - Hire IT People

SUMMARY

A Very Resourceful, analytical, detail - driven, and Goal-oriented individual with capabilities in completing multiple projects with competing.
Worked around agile environment to implement solution, helped client/stakeholder reach their goal with best practices.
Highly skilled at analyzing data to draw business-relevant conclusions using data visualization techniques and tools.
Defines configuration specifications and business analysis requirements to lead organizations to successful product launches and increased revenues.
Owns and develops client relationships by optimizing and enhancing integration to generate new business opportunities. deadlines.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business Analyst Associate

Confidential, GA

Responsibilities:

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications in the analysis, design, testing for application development to ensure optional operational performance that meet business needs.
Manage the user story backlog by ensuring that the backlog items are appropriately groomed, prioritized and estimated and that the team fully understand what needs to be delivered.
Led Agile business requirement gathering sessions and design sessions with users in workshop setting.
Conducted different levels of testing including functional, user acceptance to verify the client's needs are met.
Worked closely with stakeholders to understand their Business Processes, including current state and the desired "to-be" state and documentation of requirements and conceptual design from which application and solutions are developed.

Snr Business Benefits verification Specialist

Confidential, Atlanta, GA

Responsibilities:

Analyzed businesses to determine financial impact of potential investments to support risk assessment.
Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication.
Manipulated data using pivot tables, pivot charts and macros in Excel.
Reviewed company software and business programs to determine value and assess viability in live environment.
Assist in carrying out cost analysis of the project.
Produced status reports for customers and senior management.
Identified and analyzed business strategy implications for growing companies to increase longevity.
Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

Customer Business Associate

Confidential Houston, TX

Responsibilities:

Work with payment service providers like Bank of America, First Data etc.
Ensure that merchants that use their services comply with the Payment Card Industry Data Security Standards (PCIDSS).
Educate merchants on the purpose of PCIDSS and the risks associated with non-compliance with the standards.
Receive incoming requests for information and responded to such requests by mail, telephone, and walk-ins.
Assist merchants with their PCIDSS compliance by ensuring that they are correctly profiled on the system and their Security Assessment Questions are accurate and completed.
Assist merchants in scheduling their mandatory external vulnerability scan to ensure that their PCIDSS Compliance is up to date.
Suggest payment terminals to merchants to advise them on the terminals that provide the most secure services in the market.
Ensure that merchant’s data are entered correctly in a secure manner and updated regularly as needed.

Service Desk Analyst

Confidential, TX

Responsibilities:

Analyzing client's problems and providing instant and long-lasting solutions on hardware, software, and network issues
Installing and upgrading hardware and software and configuring systems and applications
Performing preventive maintenance at clients' offices as well as at company
Creating login IDs and password for employees to access workstations.
Recording, tracking, and documenting problem-solving process
Preparing shift handover reports and updating daily status reports
Provided Tier 1 and Tier 2 technical support to clients on software and hardware issues.
Researched and recommended installation of advanced applications and anti-virus software
Maintained end users' workstations, laptops, and electronic devices.
Prioritized and escalated problems to Tier 3 level and followed up with solutions.
Worked on ticket systems and tracked help desk requests.
Visited employee's workstations, analyzed root cause of problems, and delivered solutions.