SUMMARY:

• Highly accomplished leader with a dedicated 19 - year career driving the on-time, within budget, and quality delivery of value-driven solutions aligned with evolving business, regulatory, product development, and market goals.
• Strength in driving the capture of complex business and customer requirements, defining the approach and plan, mitigating risks, and managing all aspects of project portfolios through successful execution.
• Recognized ability to enhance collaboration between geographically dispersed teams, partners, and stakeholders that has maximized the of key objectives.
• Strength in leading, motivating, and guiding global application development, infrastructure, and support teams in achieving goals across complex and evolving environments.

PROFESSIONAL EXPERIENCE:

Confidential

Project / Product Manager

Responsibilities:

• Co - Founded Confidential with a mission to bridge the gap between Dancers and professional coaches. The platform aims to minimize the efforts for someone who is pursuing dancing and needs professional feedback virtually.* Worked closely with the co-founding partner to develop the business plan for the world's first review site for dancer professionals.* Created a "Hot Market" technology that allowed Dancers to upload their performance and Professional feedback online.* Build Mobile App (iOS) and web app along with AWS infrastructure with CI/CD pipelines.* Identified target audiences and devised campaigns to match target demographics and optimize results.* Supported company founders as they established the operation and defined technology vision for the company, ensuring all systems, tools, applications align with growth targets.

Confidential

Senior Program Manager / Consultant

Responsibilities:

• Recruited to manage the successful delivery of high - profile web development, Cloud, and infrastructure modernization projects to meet the needs of rapidly growing global Egencia brand. Lead efforts of 15-20 geographically dispersed resources in analyzing, designing, implementing, and aligning solutions with strategic goals.
• Managing the full lifecycle design and build out of global knowledgebase to provide customers and customer service teams with a centralized platform to access flight and booking information. Guiding team in developing Wiki site and interfaces to successfully integrate data from multiple systems.* Chosen to assist Program Director in turning around mission-critical program to upgrade 176 Windows 2003 physical / virtual servers across 4 environments and mitigate multi-million dollars in software penalties.
• Provided the technical leadership to global team in decommissioning, reconfiguring, testing, and deploying Windows 2008R2 servers within 2 months ahead of schedule resulting in increasing booking sales.
• Led the North America regional development team in tracking the migration efforts and in resolving issues with mission-critical on-line travel booking, searching, reporting, and back-office platform.* Held role in launching 3-year initiative to enable organization to migrate to Amazon
• Web Services (AWS) environment. Oversaw the assessment of existing systems to determine feasibility of migrating to offsite Cloud infrastructure.* Kick started M&I Business IT support initiative. Talking to global leaders understanding M&I side of business, and figure out various challenges running their business globally.
• Collaborating with software vendors (Qondor - EU, Cvent - NA). Reviewing contract with Vendors. Identifying Product owners, Dev teams supporting vendor product customization. Identifying various tools and processes used in various countries for M&I and create visibility to Business leaders. Implementing key strategies for a single platform like Sabre, Amedeus* Improving Software Release process - Banana Split: Changing the release process from odds and even rotation to Active / Passive release process. Increasing capacity of legacy system. Keeping track of H/W ordering to delivery process.*
• EU Safe Harbor Program: Coordinating and contributing the Dev team, collecting BOM and coordinating with Vendors in EU (Amsterdam). Running weekly meetings to drive the deadlines. Expansion planning in EU datacenter and help coordinate the setup and hand off to Dev teams.* Running Global Monthly Technology review. Talking to domain leaders and help figure out the story about their data. Reviewing all the decks give feedback. Setting deadline leading up to the Global MTR* Strengthened communication between Egencia brand and Expedia's centralized IT Service Delivery Organization. Identified and increased visibility of missed KPIs by IT Service Delivery Organization for th

Confidential

Senior Architect / Project Manager / Consultant

Responsibilities:

• Retained by the CEO to support strategic initiative to build out new clinical trials facility under an aggressive timeline.* Collaborated with
• leadership to evaluate needs, develop solutions, and oversee the rapid implementation and alignment of infrastructure, systems, and environments with business objectives. Assisted in recruiting and supervising efforts of offshore resources to build and support new environment. Renegotiated contracts with vendors that reduced costs, and guided efforts of vendors in deploying solutions. Partnered with the
• Vice President of Operations to define policies for firewall, server, and application configurations. Assessed and verified compliance of IT systems, and represented organization during the First Audit with customer. Defined Business Continuity strategy and plan for the facility to ensure optimal uptime in case of disaster. Managed the relocation of Bio Analytics Lab, design of offices, and the implementation of cabling for new building. Confidential . ** Assumed concurrent responsibility to implement solutions to support business and regulatory compliance goals.
• Collaborated with vendors to deploy new OmniComm, eScribe, SmartView, LCMS, TrialOne, and EMPOWER systems. Influenced TrialOne vendor to advance their technology for the virtual infrastructure environment. Oversaw the rollout and integration of Barcode Scanners and Zebra printers into OmniComm electronic data capture and clinical data management system. Led the set - up of communications
• infrastructure for new large facility servicing 500 users in 3 labs and 30 offices. Managed the deployment of distributed network, domain, VMware ESXi virtual, and FTP infrastructures to ensure optimal data integration and information access throughout the building, with clients, and with corporate in India. Evaluated and deployed wireless network that enabled users to enter and access data leveraging surface tablets across the regulated environment with zero dropouts. Built security structure and rolled out two-factor authentication system to secure folders and encrypt patient data.

Confidential

Co-Founder / Project Manager

Responsibilities:

• Identified the need, recruited the technical resources, selected the technology, and created an industry - first product to allow actuarial companies to easily project assets and liabilities for pricing, valuation, capital forecasting, and risk management.
• Built the actuarial modeling prototype that enable actuarial departments to replace legacy systems with new software that was benchmarked to reduce price calculation for a report from 10 hours to 10 minutes. Led team of 6 in the full life cycle design and development of the actuarial modeling solution that is comprised of user interface, state-of-the-art back-end database structure, and a flexible drag-and-drop modelling platform that allows companies to quickly modify their models to meet the requirements of new products and regulations.
• Developed a state-of-the-art consolidation package to enable companies to analyze and aggregate their data in many dimensions to view product-specific and enterprise results.

Confidential

IT Manager

Responsibilities:

• Advanced to highest technology position to build a dedicated team, introduce best practices, and implement solutions to enable the launch of new products and entities.
• Led team of 3 and consultants in managing and enhancing infrastructure, desktops, applications, systems, and platforms supporting 300 users for separate business entities in multiple locations.* Partnered with business, leadership, teams, and vendors to evaluate, design, and implement technologies, solutions, and best practices to support evolving business and regulatory requirements. Introduced an innovative approach to deliver key analytics for enhanced decision - making. Designed a web interface that provided real-time data access from ERP system. Solution was adopted and integrated into vendor's new ERP release. Researched, chose, and led the rollout of Customer Relationship
• Management (CRM) system for AuroSource Division that integrated with Outlook and subsequently with mobile devices to enable sales force to access customer data. Collaborated with external vendors to develop a fully functioning corporate website for new AuroSource Division.
• Partnered with branding company to create brand identity and site to increase awareness of services. Managed the rollout of new Laboratory Information Management System (LIMS) for AuroLife that automated the inspection, approval, tracking, and compliance of samples. Partnered with corporate to implement new web-based and subsequently mobile video conferencing infrastructure to increase communication with overseas team. Oversaw the upgrade of Empower 3 system to resolve performance and data quality issues; and led the migration of Ross
• ERP to Oracle ERP focused on centralizing data globally.* Drove all efforts to optimize infrastructure and services to reduce costs, mitigate risks, and improve efficiency. Led the redesign of security infrastructure to meet new FDA regulations to submit documents electronically. Managed the rollout of VoIP infrastructure to replace PBX system that reduced monthly telephone costs by $5K and provided business with advanced features.
• Spearheaded the rollout AS2 communications framework that replaced costly Sterling VAN platform for sending / receiving of orders and invoices, achieving $54K in yearly savings. Confidential . ** Defined technology strategy and execution footprint that supported the launch of 50-60 products, and AuroLife Pharma and AuroSource divisions within 4 years. Oversaw the build out and management of infrastructure, services, and systems for the 2 new companies without additional technical resources. Led the build out of core infrastructure leveraging 10Gbps fiber with 350 dual connections to ensure optimal integration and information access across 2 buildings. Planned and led the subsequent decommissioning of systems and infrastructure in adherence to regulatory requirements following the closure of contract manufacturing outsourcing

Confidential

Network Administrator

Responsibilities:

• Retained as a consultant to build and enhance company's security infrastructure for new R&D facility in the United States. Based upon success, recruited as an employee within 6 months to deploy, enhance, and manage network infrastructure to support the rapid launch of new products and business growth. Planned, tracked, and managed all aspects of implementation, upgrade, relocation, and troubleshooting projects.
• Established organization's 1st internal IT Department that reduced downtime, improved security, and ensured the alignment of technology investments with business goals.
• Designed, implemented, optimized, and ensured optimal uptime of LAN / WAN infrastructure as company grew from 10 to more than 100 resources within 2 locations. Built organization's firewall structure that increased overall security posture. Led the subsequent redesign of infrastructure leveraging Active Directory to support growth. Planned, defined, and coordinated the successful relocation of corporate office with zero disruption to business operations; and oversaw the build out of infrastructure at new location.
• Championed efforts to bring in - house messaging platform to reduce downtime issues in response to spam. Designed and deployed MS
• Exchange platform, and implemented IronPort anti-spam that improved stability. Drove the selection, configuration, and rollout of Ross ERP system that replaced manual order management and financial operations leading to increased productivity. Led the build out of EDI framework that automated the receipt and delivery of orders and invoices with customers.

Confidential

Program Analyst

Responsibilities:

• Brought in as a consultant to build LAN / WAN infrastructure for new offshore organization to support business process outsourcing contracts.

  Recruited as an employee and promoted to Program Analyst to manage and enhance telecommunications infrastructure for outsourced Call

  Center operations by DHL client.* Designed and implemented VPN infrastructure for Confidential to enhance communication between onshore and offshore teams.

  Built Active Directory structure for offshore office, and 20 VLANs to secure customer data.* Redesigned and migrated back - end infrastructure for DHL client from traditional POTS lines to TI / ISDN circuits that improved overall quality of service within the Call Center.Early career as Network Administrator for Globalways Infotech & Paradigm Infotech, and Programmer for Eva Duth Solutions