SUMMARY

• Over 8 Years of IT experience as a Business Analyst in Insurance, Semiconductor, Retail, Banking and High tech Industry.
• Acted as a liaison between client and technical organization by planning, conducting, and directing the analysis of complex business processes.
• Good understanding of Software Development Life Cycle (SDLC) including analysis, design, development, implementation, and testing.
• Good experience in software methodologies like Agile/Scrum and Waterfall.
• Adept at requirements gathering and prioritization to ensure minimal requirements churn towards end of project.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FRD) and proposed changes for process improvement using Rational Requisite Pro.
• Proficient in conducting Joint Application Development (JAD), Interview and brain storming sessions with various stake holders.
• Hands on experience in eliciting user demands and translating them into data, functional, quality, and usability requirements.
• Skilled in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams
• Experienced in analyzing Business and Technical specifications, developing Use - Case diagrams Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Skilled in tailoring of transparent and comprehensiveBusiness Requirement Documents(BRD)to facilitate the optimal translation of core business priorities into sound technical solutions.
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
• Worked extensively with QA Team in understanding Test Cases, Test Plans, User Acceptance Testing (UAT) and ensuring that the software meets the system requirements.
• Expertise in assessing Test Environment and Test Data for developing strategy / direction for the Testing Phase.
• Experienced in writing User manual and imparting training to the Users
• Used Traceability Matrix extensively to track functionality coverage.
• Experienced in working with onsite and offshore business model.
• Highly spirited professional, quick learner, motivated, well organized, and can handle mentoring.
• Excellent business, communication and presentation skills.
• Possess strong verbal and written communication skills.
• Excellent analytical and problem solving skills.
• Self-motivated and self-directed individual.
• Ability to work independently and manage multiple task assignments.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Object and Class Diagrams.

ERP: SAP ECC 6.0, Sales force

Operating systems: Linux, Unix, Windows NT/2000/XP, MVS

Tools: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, SharePoint, Adobe Captivate, Rational Rose

Languages: SQL, ABAP, Java

Databases: DB2, SQL Server, MS Access

Requirements Gathering Tools: IBM Rational Requisite Pro

PROFESSIONAL EXPERIENCE

Confidential, Fremont, CA

Business Systems Analyst/Project Coordinator

Responsibilities:

• Responsible for requirements elicitation and analysis, generating workflow process and necessary documents for the project.
• Defined Business processes, analyzed and documented requirements, identified gaps and evaluated change requests.
• Managed project templates, Use case templates and traceability matrices.
• Analyzed BRD and prepared impact analysis.
• Responsible for creating numerous Work flow diagrams and business processes.
• Worked with the development team to make sure that they understood the user requirements and that the system developed met those requirements.
• Conducted JAD sessions for communicating with the all Project directors and stakeholders and created Process Workflows and Functional Specifications.
• Supported QA Process and QA documentation management.
• Developed System testing plan for the application and provided guidance to the testing team.
• Created UAT plans and procedures. Documented inconsistencies and resolved issues.
• Helped writing test scripts and cases. Evaluate test case coverage; analyze defects, determined if the success criterion has been met.
• Involved in Unit Testing.
• Effectively involved with the training team to help develop end user training material.
• Assisted the Manager in leading, directing, and reviewing all activities associated with the project deliverables.
• Tracked the execution of the projects & providing daily/weekly status reports to the client

Environment: SAP ECC 6.0, ABAP, MS Word, MS Excel, MS PowerPoint, MS Visio, SharePoint, Adobe Captivate

Confidential, San Francisco, CA

Business Systems Analyst/Project Coordinator

Responsibilities:

• Conducted Requirements Analysis by interviewing SMEs to discuss, review and identify current and future requirements.
• Facilitated JAD Sessions with department heads to clarify business logic.
• Initiated and conducted client meetings for Business/Functional requirements, Knowledge transfer and clarifications, and product functionality
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios, Test plans, Test cases.
• Responsible for transitioning business requirements into functional specifications and mapping technical documents prepared by the software team back to the business requirements.
• Interacted with customer on daily basis resolving queries and ensure delivery is on time.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Liaised with clients, development team and testing team to ensure that the requirements are clear at all levels thus ensuring requirements traceability from functional requirements to the final product.
• Coordinated and prioritized outstanding defects, feature creep and enhancement requests based on business requirements, allowing sufficient time frame to ensure accuracy and meeting deadlines.
• Conducted Walkthroughs and User Acceptance Tests (UAT) to ensure that needs are met.
• Reviewed high-level design specifications/functional analysis prepared by other colleagues/clients.
• Involved in the testing strategy, test case preparation and execution, defect reporting.
• Coordinated with the training team to help develop end user training material.
• Provided training for the development and other teams on product as well as business domain
• Provided all relevant documentation—screen designs, revision notes, questionnaires, navigation diagrams, issues, lessons learned.
• Responsible for the definition of scope, work efforts, analysis, documentation, data migration and delivery of this work package.
• Scheduled meetings, captured meeting minutes, action items, and communicated effectively with all parties.
• Anticipated issues and escalated to key internal and external stakeholders.
• Prepared weekly report on project status for the management.

Environment: SAP ECC 6.0, ABAP, MS- Word, MS Excel, MS PowerPoint, MS Visio, SharePoint, Adobe Captivate

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Interacted with business owners and end users to gather requirements and prepared functional documents.
• Worked extensively with end users to understand the AS-IS and TO-BE system (GAP analysis).
• Conducted user interviews, surveys and JAD sessions to understand what new functionalities would benefit the end users and provide ROI to the business owners.
• Documented project artifacts such as stakeholder analysis, business requirement document (BRD), functional requirement document (FRD) and test cases.
• Developed prototypes using modeling tools to aid business users to visualize the end product.
• Created detailed use cases, sequence diagrams and process flow diagrams using MS Visio.
• Analyzed the current reports and helped develop new reports are per user needs.
• Participated in writing test cases, conducted UAT and coordinated with the testing team to perform regression testing.
• Played a major role in creating user manuals and training guides to train end users.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, HTML, Java and Windows.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Implemented a RUP solution with complete line of traceability for all the artifacts of web development projects.
• Participated in the creation and maintenance of the workflow plans and artifacts.
• Prepared Business Process Models that includes all the activities of the business from the conceptual to procedural level.
• Documented the requirement gathered in the Requirement Traceability Matrix (RTM) for requirement elicitation and linkup to deliverables.
• Evaluated the information gathered from multiple sources during requirement gathering and analysis and responsible for tracking, tracing and managing requirements using Rational Requisite.
• Translated the requirement gathered into Product Requirement Documents (PRDs) for the development teams by working with the sub-project managers.
• Assisted in creating clear, detailed System Requirements Specification (SRS) documents and user documentation in accordance to guidelines and standards.
• Analyzed and examined the Test plans, Use cases and Test procedures based on RUP methodology.
• Developed Quality Assurance standards and processes to all levels of project team.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements or changes.
• Discussed and solved any related issues during the meetings with the development team.
• Performed UAT and logged test results according to the test plans using Test Director.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, HTML, Java and Windows.

Confidential, Reading, PA

Business Analyst

Responsibilities:

• Conducted formal interviews and JAD sessions with business users and SMEs to understand and formulate the artifacts of the security requirements.
• Understood the Business Logic, User Requirements & developed Design & User Interface Specifications.
• Involved in Joint Session meetings with Technical lead to develop maintenance process plan and documented a dynamic Requirements Traceability Matrix.
• Validated the compliance of new Requirements, documented many Change Request and Enhancement Request Reports using Clear Case for approval from Project lead.
• With consent of business units and technical leads, drafted the new Business Requirement Document (BRD) and System Requirement Specification (SRD) for the Maintenance process.
• Generated simplified Business and System use cases to ensure high degree of compliance with Business Requirement Document.
• Maintained a continuous follow-up with the technical leads and stakeholder, generating periodic brief reports and validating the Requirement Documentation.
• Carried out a dynamic Gap analysis to determine the proficiency of the new process plan in comparison to the old one, as well as conformance to the requirements.
• Implemented an incremental maintenance process plan to enable user acceptance testing (UAT) on the go.
• Provided support during development phase, resolve issues related to configuration management during system test/QA phase.

Environment: MS Word, MS Excel, MS PowerPoint, Mainframe, DB2 and SQL.

Confidential

Business Analyst

Responsibilities:

• Analyzed and documented current process using through apprenticing and using business assets like training guides.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures
• Experienced in analyzing Business and Technical specifications, developing Use-Case diagrams Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Conducted audits on closed cases to understand customer complaint reasons and presented the findings using Pareto analysis as a basis.
• Conducted stakeholder interviews with management to understand business goals and expected outcome of the project.
• Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro.
• Collaborated with onshore SMEs to work out allowed process changes keeping regulatory constraints in mind.
• Created process flow charts to depict possible new solutions and to confirm accuracy of understanding.
• Worked with tech team to accommodate new process tracking on the work management system.
• Created user training guides and conducted training sessions to introduce new business process.
• Tracked processing of cases using new business process.
• Constructed useful reports to track statistical improvement in turnaround time.
• Closely monitored adherence to FSA guidelines and acted as the whistleblower on the fraud prevention and audit team.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, RUP and UML.

Confidential

Business Analyst

Responsibilities:

• Interacted with SMEs and business clients, eliciting requirements and assigning priorities to each requirement.
• Created detail process flow documentation based on the input from system users and understood the system architecture.
• Worked closely with the Project Manager in handling the scope creep and analyzing its effects.
• Evaluated the information gathered from multiple sources during requirement gathering and analysis and responsible for tracking, tracing and managing requirements using Rational Requisite
• Maintained a continuous follow-up with the technical leads and stakeholder, generating periodic brief reports and validating the Requirement Documentation.
• Documented the requirements gathered in the Requirement Traceability Matrix (RTM) for requirement elicitation and linkup to deliverables.
• Conducted JAD sessions inviting stakeholders, developers and project managers.
• Prepared and Documented BRD (Business Requirement Documents) and FRD (Functional Requirement Documents), descriptive use cases.
• Performed SWOT and Gap analysis for the new functionality requirements.
• Helped develop Test Plans and created Test Cases based on the BRDs, FRDs, test cases etc.
• Supported development of test cases for Integration testing.
• Performed manual testing, interacted with developers and discussed technical problems.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements or changes.
• Facilitated meeting agenda and met deadlines on time.
• Monitored the progress of the project status with respect to schedules and effort estimates
• Conducted weekly status meetings after collecting status of development progress
• Coordinated Walkthroughs with Business users and Technical team.
• Conducted training sessions for the Customer Representative Team.
• Eliminated ambiguity and making requirements clear to the technical team.
• Actively involved in UAT (User Acceptance Testing).

Environment: MS Word, MS Excel, MS PowerPoint, Mainframe, DB2 and SQL.