SUMMARY

• A competent professional with 8 years of experience in business analysis, system design and IT service management in Investment and Banking, Mortgage, Airline and Healthcare industry.
• Solid understanding of Software Development Life Cycle (SDLC) processes including requirements gathering, analysis and design, development tools and technologies, release and version control, testing
• Experience working with various industry standards: Software Development Life Cycle (SDLC), Rational Unified Process (RUP), Agile Methodology
• Excellent analytical skills to understand the business process functionality and to translate them to Business Requirement Specification and System Requirement Specifications
• Experience in implementing Rational Unified Process Methodology using Rational tools, working with Agile Development methodology by implementing and delivering Business Processes in iterations
• Coordinated with QA team to ensure all testing materials including manual, performance, or load testing scripts are developed accurately and to ensure compliance to standards.
• Experience in leading successful JAD session for performing gap analysis, deriving functional/non - functional requirements and document decisions on the future state of the systems and processes
• Hands-on experience with process modeling using Unified Modeling Language (UML) including use case, sequence, activity and deployment diagram.
• Extensive Experience on Facets & knowledge of medical coding and billing.
• Familiarity with the Sarbanes-Oxley Act (SOX) regulation, its compliance to strengthen corporate governance while improving disclosure quality and transparency.
• Deep understanding of regulatory and compliance issues complements, leading technology and innovative solutions to help our clients achieve their business goals.
• Successfully managed User Acceptance Testing (UAT)
• Excellent leadership, communication and presentation skills
• Experience working with business users, SME, offshore team and senior management
• Respected leader, known for mentoring and team building with excellent time management skills.
• Involved in developing Test plan and Test cases based on Use cases and Functional Specifications Documented, reviewed, and verified testing procedures for compliance to Interface Quality Assurance and Development standards and policies
• Certification: # IBM certified Solution Designer vUML 2.0, # IBM Certified Requirement management with Use cases, # IT Service management - ITIL foundation # currently pursuing Certified Business Analysis Professional (CBAP®) and Data Analytics program
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse socio-economic and cultural backgrounds.

TECHNICAL SKILLS

Methodologies: RUP, UML, CMM, ISO, DMAIC, Agile, Waterfall

Project Management Tools: Microsoft Project, MS-Office, Excel, Power Point

Content Management Tools: Microsoft SharePoint, Documentum, ServiceNow

Document Design Tools: Rational SoDA, Rational Requisite Pro

Testing tools Rational Suite, Test Director, HP ALM

Database: Excel (spreadsheets), MS Access, RDBMS, SQL, DB2

Languages: HTML, SQL, Java, VBScript

Business modeling tools: Microsoft Visio 2007, Rational Roles

Business Skills: Business Definition Requirements, Use case Modeling, JAD Sessions, Requirement Gathering, Use case development, Solution design, Process flow design, Prototyping, Data Analysis

Version control tools: PVCS, Rational Clear Case

PROFESSIONAL EXPERIENCE

Confidential, Cleveland, OH

Business System Analyst

Responsibilities:

• Analyzed requirements, developed workflow charts and diagrams, assessed legacy system capabilities to develop system specifications documents
• CommunicatedwithSubject Matter Expertise to analyze the existingbusinessprocesses and discussed the problems at hand and opportunities to overcome them
• Played a liaison between thebusinessand technical team to convey thebusinessneeds to eliminate ambiguity in communication
• Extensive workedwithfacets upgrade project including effects for internally developed extensions and third party software for pricing and contract configuration.
• Participated in claims configurations and adjudicating agreement, analyzed configuration across Medicare and Medicaid line ofbusinessand performed frontend configurations for facets profiles including provider under room type profile configuration build.
• Gathered; documented and analyzedbusinessand technical requirements from both formal and informal sessions and validate the needs of the Business Stake Holders.
• Performed data analysis, data profiling, migration and integration
• Documented the changes that were made during the project and assist the sales portal system, rating engine and other systems to achievebusinessneeds
• Workedwithproject team to ensure that logical and physical data models were developed in linewith corporate guidelines and set standards.
• Captured all HIPAA-related EDI data in the repository using FACETS.
• Performed the activities of defining the source to target data mappings,businessrules and data definitions.
• Knowledge of implementing data integration modules for Extract/Transform/Load (ETL) functions.
• Involved in data warehouse design.
• Performed Cost Benefit Analysis in MS Excel spreadsheet for decision making and documentation
• Performed requirement analysis, identified the actors, developed use cases and supporting activity and sequence diagrams using Rational Rose.
• Created "As-IsBusinessModels" to understand the existing claim settlement process flow through interactions.
• Accepted inbound transactions from multiple sources using FACETS.
• Designed Data mapping and filtering, consolidation, cleansing, Integration, ETL, and customization of data mart.
• Performed SQL query commands such as where, like, distinct, inner joins for data maintenance and analysis
• Involved in testing the conversion of the application by generating test scenarios in test plan document
• Validated data at the back-end to ensure that all the Claims related data has been loaded to the corresponding Data Sets in the back-end and the pricing for these Claims is done as per the Standards
• Analyzed the results, generated reports and tracked the defects using Quality Center.
• Created and maintained the Requirement Traceability Matrix (RTM)
• Extensively facilitated meetings/conference callswithstakeholders, project managers, developers, QAAnalystsand other end users to dealwithbusinessand technical issues and resolving the issues

Environment: UML, VB Script, UAT, Agile/Scrum, SQL, Facets, JIRA, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio), MS SQL Server 2008.

Confidential, Forest Hills, NY

Business Systems Analyst

Responsibilities:

• Excellent writing skills in preparingbusiness requirements documents (BRDs),system requirements specifications (SRS),system design specification (SDS),functional specifications, and defining project plans
• ConductingUser Acceptance Testing (UAT)and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Responsible forJADfacilitation. Gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops, site visits, and surveys.
• Write“user story”using Rally or Jira and document work flow with the help of MS Visio.
• Effectively manages customer expectations.
• Work with developers, architects and the QA team to ensure comprehension and feasibility of requirements. Manage issues logged by developers and resolve them.
• Worked extensively through Agile development methodology by dividing the application into iterations
• Facilitating Scrum Daily Standup, Product Backlog, Backlog Grooming, Sprint Planning, Retrospectiveagileceremonies
• Work collaboratively with clients and stakeholders - both external and internal to client - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders functional requirements and design specification for enhancing several applications
• Bridging the gap in domain understanding between the client and technical team.
• Working knowledge in defect tracking tools Quality Center and Rally.
• Prepare test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases.
• Design customer reports and extracts from various processing systems.
• Work with the development team to get the bugs fixed.
• Analyze the change request and coordinating the changes required with the development team.
• Train new resources for creation of deliverables.
• Manage Inflight Web Sites, content, format. Keeping current on company standards, formats and documentation for training purposes and as part of keeping compliant with company standards.
• Develop, implemented, and administered training and continued communications for Flight Attendants, Inflight personnel and Inflight Management Streamline processes to archive and store Flight Attendant data for future use, as research information.
• Manage user security on Crew Management Applications for various groups within the organization.

Environment: Requisite Pro, UML, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio), Quality Center, Agile/Scrum, SQL, VPN Client, HP ALM.

Confidential, Portland, ME.

Business System Analyst.

Responsibilities:

• Analyzed requirements, developed workflow charts and diagrams, assessed legacy system capabilities to develop system specifications documents
• Implemented business rules, logic and processes in Software development life cycle (SDLC)
• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Maintained system protocols by writing and updating specification documents
• Supported the development and delivery team throughout the system implementation
• In depth knowledge of RUP's Iterative Software Development Life Cycle, Waterfall andAgile Methodology
• Worked with mortgage department to o translate users’ needs into system requirements.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Supported Mortgage Servicing by ensuring requirements is delivered in a timely manner.
• Interacted with stakeholders and gathered requirements as per thebusinessneeds.
• Composeddetailed Use Case Specification Documents in Rational Requisite Pro.
• Developed Flowchart and process diagram using Microsoft Visio and Rational Rose
• Worked in anagileenvironment when created existing Quick Bill Pay feature
• Participated in functional design sessions, creates and executes SQL test scripts, and aids in the solution of data issues.
• Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business processes and identify key functional requirements for LoanServ system adhering to the Mortgage Servicing Industry practices and FDIC guidelines.
• Worked extensively through Agile development methodology by dividing the application into iterations
• Facilitating Scrum Daily Standup, Product Backlog, Backlog Grooming, Sprint Planning, Retrospectiveagileceremonies
• Was involved in managing the Daily Standup meetings and also ensured that quality standards were enforced as per the build-release schedule.
• Conducted GAP analysis byunderstanding the AS-IS system and the TO-BE system requirements by having discussions with the SME's.
• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Credit Analyst etc, to ensure the rules and guidelines have been met.
• Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008 environment
• Hands on work experience with Waterfall, andAgilesoftware development methodology
• Participate in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
• Wrote Application Functional Design Document (AFD) for various applications across different platforms to be used by developers for coding
• Assisted developers in writing of complex SQL queries to resolve data issues in source system databases.
• DocumentedRequirement Traceability Matrix inRequisite Profor traceability of requirements through test cases.
• Developed Test Plan and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data

Environment: RequisitePro, UML, VB Script, Agile/Scrum, SQL, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio).

Confidential, Arizona

Business System Analyst

Responsibilities:

• Analyze business requirements and segregated them into high level and low level Use Cases, Activity and Sequence Diagrams using Rational Rose according to UML methodology.
• Analyzed financial performance of equity fund holdings in Asia and Eastern Europe.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS. Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Reviewed Test plans, Test cases, Test case execution using specification documents and Rational Test Manager.
• Created Data Dictionary for often used retail and technical terminology for benefit of developers and customers respectively.
• Created Entity Relation Diagrams to represent the relationships existing between design the internal schema of a database, depicting the data tables, the data columns of those tables, and the relationships between the tables.
• Performed Smoke Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications to ensure feasibility of testing effort.
• Conducted highly interactive JAD sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving issues.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Frequently updated the requirement and defect status as per the current status of the testing project in the Clear Quest.
• Used Rational Clear Case as Version Control System for any changes to common documents related to project like Use Case documents and Activity/Sequence Diagrams.
• Project management update and controlling to ensure on time delivery using MS project
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications

Environment: Microsoft Project, Microsoft Office, Rational Requisite Pro, Windows 95/98/NT/2000/XP/ Vista, MS- Access