SUMMARY

• Over 8 years of diverse experience in IT Industry as Business analyst with focus on Investment Banking, Retail Banking, and Insurance (Life & Health).
• Conversant with all phases of Software Development Life Cycle (SDLC), involving initiation, system analysis, design, development, testing and implementation. Using Waterfall, Rational Unified Process (RUP), Agile methodology.
• Requirement elicitation techniques like Interviewing, Questionnaires, Brainstorming, focus groups meetings, structuring meetings
• Proficient in creating Vision and Scope documents.
• Rich domain noledge which enables me with better understanding of Business and ease me in creating efficient Business Requirements Document(BRD) and then halp in Transforming to Functional Requirements Document (FRD).
• Strong understanding of Business Process Flows, Business Process Reengineering (BPR), Business Process Modeling (BPM), Improvement, Business Analysis.
• Facilitated Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions. These involved stakeholders, subject matter experts (SME) and Development Teams.
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements and evaluated the benefits of new system,
• Proficient in Unified Modelling Language (UML): Writing Use cases, Use case Diagrams, Activity Diagrams, Sequence Diagrams, Dataflow Diagrams, Workflow Diagrams.
• In Depth understanding of the AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications.
• Project Management experience -assisted Project manager and Handled team located offshore.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery. Tracking and managing requirement and using Requirement Traceability Matrixes (RTMs) dat controls numerous artifacts produced by the teams across the deliverables for a project.
• Created Wireframes and User Interface Documents for better visualization and understanding of the software solution. Using programs like Visio and Snagit.
• Involved with in Testing team for Test Planning, creation of Test Cases, Issue resolution, and Report generation to ensure all the aspects are covered and aligned to Business requirements.
• Involved in the User Acceptance Testing (UAT), Smoke testing, Post production Validation (PPV).
• Hands on experience with the defect-tracking tools like Silk central, Bugzilla to address Issues.
• Experienced in Creating User Manuals and conducting training sessions for users.
• Working Knowledge of SQL.
• In depth noledge of financial instruments like Equity (Stocks, Options), Bonds, Mutual Funds, ETFs, Money Market Instruments, Foreign Exchange & Commodities and Fixed Income.
• Insurance experience includes Personal, Property, Casualty and Commercial Automobile Product noledge, Reinsurance for Commercial Property Casualty, Group and Life Systems.

TECHNICAL SKILLS

Business Skills: Business Process Analysis and Design, Gap Analysis, Impact Analysis, JAD/JRP sessions, Requirement Gathering, Use Case Modeling

Methodologies: RUP, Waterfall, Agile

Web Application Platforms: MS SharePoint, Business Objects

Requirement Management Tools: Power designer, Rational Rose, IRise Studio

Project Management Tools: MS Project

Databases: MS SQL, MS Access, Oracle

Languages: Java, .Net, XML, Web Services

Graphic Tool: Smart Draw, Snagit, JustinMind Prototype.

Defect Tracking Tools: Silk Central, Bug Zilla, Jira

Microsoft Office Suite: Excel - Pivot Tables & Macros, PowerPoint, Word, and Outlook

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst

Responsibilities:

• Engaged in mining business rules from existing Chase 3.0 Site and documenting the same.
• Documentation - Preparing Functional Specification/requirements document FRD, RTM, Maintained Requirements Feedback forms and trackers.
• Listing down all the business rules on the basis of feature list provided by chase and making a single repository,
• Act as a subject matter expert for development team and working with the team to translate functional requirements for the team to deliver
• Interacting with business users, understanding their business processes, understanding their current IT systems to facilitate customization process.
• Gathering requirements for business definition Interacted with internal users, developers and Management to get better understanding of business processes.
• Created draft business requirement document (BRD).
• Tracked and documented changes to business specifications.
• Define workflow process to be Re-Engineered and Process boundaries.
• Created and managed project templates, use case templates, requirement types and traceability matrix.
• Part of functional training and noledge transfer to the technical team.
• Modeled screens workflow. Also designed screens for new UI.

Environment: Windows,Java, MS Office (MS Word, MS Excel, MS PowerPoint, SharePoint), Confluence.

Confidential, Mount Laurel, NJ

Business Analyst

Responsibilities:

• Worked on the SDLC process, which included requirements, design, analysis and testing via utilizing Agile methodology.
• Gathered User and Business requirements through interviews, brainstorming sessions and documented.
• Reviewed and gathered requirements from the Subject Matter Experts (SMEs) and Stakeholders using various elicitation techniques and produced Scope Management Documents, Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Performed GAP Analysis on the requirements, identified the gaps using outcome analysis, and documented the GAP Analysis report.
• Involved in preparing the initial Wireframes for front end GUI interface for Salesforce customization
• Prepared theDesign documentfor Salesforce interface. dis involvedJADsession with the SMEs as well as the development teams of the various LOB’s to understand their existing systems to define processes which adhered to all the requirements laid out in the BRD.
• Created various documents such as Use Cases, Business Flows and Work Flow diagrams for effective plans.
• Responsible for analyzing project goals, breaking down what needs to be created and attempting to engage users so dat definite requirements can be defined.
• Reviewed system requirements and assisted testing team in Test Plan and Test Cases for testing the functionality.
• Wrote SQL statements to extract data from the tables to validate data flow
• Participated in User Acceptance Testing (UAT).
• Acted as a primaryLiaisonbetween various groups Like Compliance, Legal, Operations, Technology and the development teams for dis project
• Participated in Smoke Tests and Post Production Validation (PPV).
• Tracked the User Login information for initial period and published reports for the same
• Assisted the sales team with User Manual for easy references.
• Managing Project Leads, managing schedules/meetings and deadlines.
• Creating and managing skills matrix to capture the expertise of resources.
• Establishing training sessions for developers and testers to handle learning curves for projects.

Environment: Salesforce, Windows,Java, MS Office(MS Word, MS Excel, MS PowerPoint, Sharepoint),, SQL

Confidential, Stamford CT

Business Analyst

Responsibilities:

• Assessed the status of the organization to determine the scope of the application.
• Gathered requirements by using interviews, requirement workshops and brainstorming sessions.
• Conducted user interviews, gathered high level requirements, analyzed and documented Project plan, Functional Specification, Statement of Work using RUP Methodology.
• Ensured dat all non-trivial requirements were specified.
• Coordinated and assisted business process team.
• PerformedGAP and Risk analysisof existing system and evaluated benefits of new system.
• Created a Business Glossary dat defined the terms used during modeling.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle and assisted in project documentation.
• Used use case diagrams during analysis to capture the requirements. Defined business use cases and activity diagrams to represent different workflows and associations.
• Conducted Steering sessionswith stakeholders throughout SDLC to resolve open issues.
• Worked closely with IT development team andTesting teamtoreview test specification, test scripts and test plans, Preparation of test cases for User Acceptance Testing
• Use SQL during the testing phase to verify and validate dat the correct information is being provided.
• Conducted functional walkthroughs, to gather the modification requests from the user to upgrade or change the specifications for the product
• Created documentation for training andHelp Desk teams.

Environment: MS Office(MS Word, MS Excel, MS PowerPoint, Sharepoint ), Rational Rose, Smartstreem TLM, Oracle Financials, Oracle receivables,SQL, MS SharePoint and MS Visio, HPSM,.Net

Confidential, Lincoln, RI

Business Analyst

Responsibilities:

• Worked throughout the SDLC process, which included requirements, specifications, design, analysis and testing via utilizing RUP methodology.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs) for the E-Service model.
• Closely interacted with designers and developers to understand the E-Service application functionality and navigational flow and kept them updated on requirement modifications to continuously improve and develop new features from existing web services to new.
• Assisted in developing a comprehensive and user-friendly online claims filing and monitoring system for the policyholders.
• Developed Use Cases and Data Flow Diagrams (DFD) for the online claims filing method.
• Organized and participated in Joint Application Development (JAD) sessions with claims department, development and testing teams.
• Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.
• Analyzed and tested the user interface for constantly redesigning the system to increase its user friendliness for the clients.
• Tracked open issues using weekly status and progress reports and kept project manager updated.
• Designed Requirements Traceability Matrix.
• Prepared project reports for management and assisted project managers in the development of
• Weekly and monthly status reports
• Assisted the testing team by creating test conditions document to ensure functional accuracy of the testing.
• Facilitated User Acceptance Testing (UAT) and Post Production Validation Testing (PPV).
• Organized and facilitated evaluation sessions with end users to examine their experience and improve functionalities of the new application accordingly.

Environment: MS Office Suite, Visio, Windows, UNIX, Oracle, Bug Zilla, SQL, .Net, Power Designer.

Confidential

Business Analyst

Responsibilities:

• Interacting with business users, understanding their business processes, understanding their current IT systems to facilitate customization process.
• Gathering requirements for business definition Interacted with internal users, developers and Management to get better understanding of business processes.
• Created business requirement document (BRD), Documented the overall process as well as functional and non-functional requirements, assumptions and out of scope items.
• Prototyped the KCCS (Kotak Credit Card System) application, providing screen shots/artifacts for better visualization.
• Facilitated JAD session with management, development team, users and other stakeholders to refine functional requirements
• Tracked and documented changes to business specifications.
• Define work flow process to be Re-Engineered and Process boundaries.
• Created and managed project templates, use case templates, requirement types and traceability matrix.
• Ensured the testability of the requirements. Involved in creating test criteria and test case flows for user acceptance testing using MS Excel.
• Conducted walkthroughs with the end users and stakeholders (UAT) to gather the modification requests from the user to upgrade or change the specifications for the product.
• Part of functional training and noledge transfer to the technical team.
• Participated in Smoke testing as well as Post Production Validation (PPV).
• Part of user training on application functionality and application changes.
• Helped create user instructions for new functionality of processing.

Environment: MS Access, Silk Central, Java, MS Project, Business Objects, SQL, MS Office.