SUMMARY:

• Highly energetic, hands - on, and results-focused project management professional with extensive technical experience, including direct 3rd party vendor and customer interface.
• Proven ability to successfully manage multiple strategic projects, ensuring on-time delivery while meeting or exceeding stakeholder’s expectations. Skilled in all aspects of software development lifecycle (SDLC)
• Unique background with healthcare experience and two master degrees (Electrical Engineering and Computer Science). Excellent communicator and team player who builds strong relationships with co-workers and customers. Core Competencies include:
• Project Management Methodologies (Certified) | Agile CSM Methodologies (Certified)
• Infrastructure, Device, Firmware, software Development and Management | Testing(QA) Management
• Customer and 3rd Party Vendor Management | Quality Management | Change Management
• Database Application (SQL, ERP) Development and Management | Large Customer Data Analysis

TECHNICAL SKILLS:

Tools: Project management methodology(PMI-PMBOK standards, Agile/Scrum, Waterfall, Lean Six Sigma), VersionOne (Agile lifecycle management platform), Primavera (enterprise professional project management(PPM) suite), PDW, Risk Tracker, Google Office Suite (Slides, Docs, Sheets, Hangout, Drive), Microsoft Office Suite (Project 2010, SharePoint, Word, Excel, PowerPoint, Outlook), CQCM, Clear Quest, Clearcase, Insight, DOORS, Test Central.

Devices: Motorola variety of security phones, tablets, MDTs (mobile device terminal), VSM (Vehicle System Modem ), PCs Window 7, 8, XP, APX Radio, Nextel / Sprint phones, police commander console systems, HPLC.

Operation System: Android JellyBean, WindowsXP/7-32/7-64, BSP, Unix, Linux, Sun Solaris

Server: AD/DS (Active Directory/Domain Service), MVPN (Mobile Virtual Private Network), KMF (Key Management Facility), CMF ( Management Facility), VOIP (Voice over IP), CM (Configuration Management), FM (Fault Management), PM (Performance Management).

Software Skills: C/C++, Java, Perl, Shell programming, XML, Embedded software, Database (Informix, Oracle, Real-Time, mformation) and Applications ERP, User Interface and Applications, SQL, Networking, Transport, LAN, VLAN, TCP/IP and Protocols, Hub, Switch, router

Applications: Mformation Device management suite, Motorola iDEN network element management suite (Informix), Android Client Application Central, PSM (Priority AND Security Management), Location / GPS, Security Quick Action, Blue Tooth and APX Radio Paring, Remote Radio Control, MVPN (Mobile Virtual Private Network), PTT (push to talk), Interconnect Call Systems, WatchDogD

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg, IL

Project Manager

Responsibilities:

• Led cross-functional project teams (9 teams, 20+ engineers) domestic and overseas. Created and maintained program/project charters and plans. Performed ongoing project monitoring from initiation through delivery.
• Responsible for the successful completion of all product development tasks within the scope of customer requirements, time, quality, and cost objectives.
• Facilitated cross-functional team meetings for project updates and issue escalation/resolution. Interfaced with senior management and presented weekly status report to proper stakeholders.
• Managed project cost/budget plan (personnel and equipment) to improve value and optimize/negotiate IT personnel and equipment resources, i.e. equipment and software module reuse, staff matrix plan, etc.
• Improved quality 200% by emphasizing customer requirement analysis and continuous improvement plans.
• Managed risk plans by proactively drove the identification and mitigation of project risks.
• Effectively managed change plans. Ensured all changes go through the change control process.
• Manage 3rd party vendor implementation and knowledge activities, i.e. 3rd party verdor onsite and product performance review.
• Extensively ensured customer satisfaction. Facilitated customer activities, i.e. customer onsite, dry runs and demos.
• Collaborated and maintained relationship with customer, 3rd party vendor, cross-functional team, and all other related leadership teams, business product, legel, pricing, and operations.

Customer Project Manager | Technical Project Manager

Confidential

Responsibilities:

• Led cross-functional teams including design, development, integration, testing, deployment, 3rd party vendors. Created and executed all project plans (charter, scope, schedule, resources, cost, risk, etc.).
• Successfully managed product (infrastructures and applications) launches to Nextel/Sprint ST lab and customer fields, domestic and overseas. Managed to support system testing and resolve issues.
• Liaised with Customer, 3rd party vendor, and Motorola internal team. Communicated with customer account managers weekly to update project status, negotiate new load delivery dates, and coordinate change plans.
• Conducted cross-functional team meetings for project updates and issues. Communicated with senior management and stakeholders for case reviews, trend analyses, and action plans.
• Manage 3rd party vendor’s activities, hardware and software issues, i.e. product end of life management, new product replacement with compatible features. Fully communicate corresponding changes to stakeholders.
• Managed relationships amongst Motorola internal team, customers, and 3rd party vendors in US domestic, Europe, South America, and East Asia. Ensured clear communication with customers.
• Coordinate and implement customer related activities including user manual and procedures creation and updates, plans, dry runs, demos, and loyalty surveys.
• Successfully managed system migration, including the migration of hardware, software, firmware, and customer data.