Experienced Business Analyst specializing in Medicare root cause analysis and process improvement. Project lead for multiple projects that resulted in time efficiencies, hard and soft cost savings, cross departmental buy-in, and executive sponsorship. Problem solver/trouble shooter who has consistently completed projects on time and within budget. Ability to clearly communicate between technical staff, operational staff, and other stakeholders.
Skills and Abilities
Data and root cause analysis
Lean Six Sigma- DMAIC process mapping, implementation, control planning, desk level procedure writing
User Acceptance Testing
Microsoft Office applications Word, Excel, PowerPoint, Visio, Publisher, Lync, Outlook
STARS database extraction
MCSDT, MCS, VMS applications
Medicare Appeals System
Performed Written Inquiries to healthcare providers 2000-2001
Performed Quality Assurance Analyst/Trainer- 2001-2005, lowest error rate, highest training evaluation scores, implemented ISO certification
Customer Service Supervisor of call center servicing 4 states- 2005-2006- exceeded all customer metrics and grew staff by 50
Business Analyst- 2006 to Present, project management for new contract, data and root cause analysis for efficiencies gained, innovative ideas implemented, increased productivity and quality of staff, worked on multiple projects leading to cost reductions
Waitress in a fast paced family restaurant, bartended, cooked, and host
Hire IT People, Inc. is a Certified Business Enterprise by the Department of Local and Small Business Development, Washington DC and a Preferred IT Staffing Vendor under the ITSA Program, a Supplier to Various State Agencies and Fortune 500 Clients.