SUMMARY

• 7+ years of experience as a Business Analyst/System analyst with good Project Management skills with hands on experience in Change Management, Requirements Gathering, Analyzing Business Workflow, and Business Analysis.
• 2+ years of professional experience in software QA QC with expertise in HP Interactive tools like Quality Center, and SQL.
• Experience in full Software Development Life Cycle (SDLC): Agile, Scrum, Iterative SDLC Implementation, & Waterfall, and Rational Unified Process (RUP).
• Proficient with Use Cases, Use Case Diagrams, Activity Diagrams &Context Diagrams based on Unified Modeling Language (UML), Wireframes & Mockups.
• Well versed in Business Requirements Documentation (BRD), System Requirement Specification (SRS), &Functional System Documentation (FSD), and Functional Requirements Documents.
• Extensive knowledge in Requirements Gathering Analysis.
• Experience with Resource Plans, Network Diagrams & Entity Relationship Diagram (ERD).
• Proficient in DDL & DML (JOINS, UNION, & FUNCTIONS) to validate database integrity.
• Experience with Data Analysis, Data Modeling, & Data Mining.
• Project Management experience with client management, customer interaction, scope definition, project planning & change control, and integration & release management.
• Knowledge of implementing PMO's team roles' definitions and performance expectations.
• Creative in Work Breakdown Structure (WBS), Project Schedules, & Project Timelines.
• Working knowledge in Electronic Medical Record (EMR), HIPPA, & Healthcare Technology.
• Experience in Business Acceptance Testing (BAT), Cost Benefit Analysis (CBA), GAP Analysis, Risk Analysis, & User Acceptance Testing (UAT).
• Extensive Knowledge of Medicare, Medicaid, Claim Management, HIPAA, ICD - 9/10 Codes, CPT Codes, EAD.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/2000/XP/Vista, UNIX, Linux, Mainframe

Application Software: MS Office suite (MS Word, MS Excel, MS PowerPoint), MS Project, SQL Tool

Rational Databases: SQL Server 2000, MS Access

Languages: HTML, XML, SQL

Methodologies: IBM Rational Unified Process (RUP), Agile, Waterfall, Unified Modeling Language (UML), Object Oriented Analysis & Design (OOAD), Capability Maturity Models (CMM), Software Development Life Cycle (SDLC), Service Oriented Architecture (SOA).

Requirements/Application Management Tools: IBM Rational Requisite Pro, MS Visio, MS Office Suit, MS-Project, Share Point, MS Project, MS Access

Testing Tools: HP Quality Centres, SQL 2000

Process Modelling: MS Visio, MS Word, MS Excel, MS Power Point

Web Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari

QA Methodologies: Functional, Integration, System testing, Regression, Acceptance, Test Automation, Negative, Boundary, Smoke test, Agile

Networking: TCP IP, FTP, HTTP, Internet, Intranet

Domain: Healthcare, Finance, Bio-Medical Instrumentation, Insurance

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Business System Analyst

Responsibilities:

• Develop timelines for project delivery, and managed projects and resources to successful completion
• Work extensively with SMEs in understanding and documenting their requirements pertaining to Adjudication and IRIS systems.
• Assess risks, costs and potential benefits of alternative business process under tight timelines.
• Organize daily scrum review meetings.
• Participate in various architectural development sessions to provide technical teams with a better understanding of the requirements.
• Analyze Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gather business requirements and convert them into functional requirement specifications and user requirement specifications.
• Prepare Business Process Models, which includes modeling of all activities of the business from conceptual to procedural level.
• Participate in Change control meetings recommending appropriate action after analysis of changing requirements.
• Conduct multiple interviews to clarify requirements in order to identify use cases and document specifications.
• Participated in all the phases of testing, Functional, Integration, System, Validation and Regression testing and assisted in developing test scenarios, test cases and implemented test plan with the QA team.
• Collaborated with the Project Manager to organize training material and write user manuals Worked with Quality Assurance Analyst in Quality Center to track defects.
• Participated in User Acceptance Testing (UAT) along with SME’s to get the approval of the new system being implemented.
• Provide end user training and work on the manuals.

Environment: SDLC, Agile, MS Visio, UML, UNIX, Rational Requisite Pro, Microsoft Share Point, SQL, MS Office suite (MS Word, MS Excel, MS PowerPoint), Share Point

Confidential, Irvine, CA

Sr. Business Analyst

Responsibilities:

• Worked closely to prioritize and coordinate individual project tasks and assess time sensitive constraints on development tasks.
• Supported PMO activities such as reporting project costs, updating project plans, gathering and consolidating status and schedule, including interim due dates and implementation planning.
• Served as liaison between PMO and Product development teams.
• Maintained a bi-weekly status report for the requirements teams.
• Analyzed and documented the System specifications, Rating Engine, Business requirements, Functional requirements (BRD, FRD) and detail design of the software for full understanding of the business and used Requisite Pro for the requirement tracking and analyzing.
• Interacted with clients in gathering and managing website content and researched, designed, and documented content management procedures for collecting multilingual content from clients.
• Worked with the business users and with different levels of management to identify requirements, use cases and to develop functional specifications using the Agile-scrum methodology for software development.
• Prepared and analyzed As-Is and To-Be workflow scenarios and performed Gap analysis.
• Facilitated weekly meetings with all levels of Management, covering topics such as forecast variance, call center performance, training needs and making staffing recommendations.
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.

Environment: IBM Rational Requisite Pro, Waterfall, HP Quality Centres, UML, HTML, SharePoint, SQL, Agile, MS Word, MS Excel, MS Project, MS Power Point.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Interacted with business users and perform Gap Analysis of Client requirements.
• Worked extensively with MS- Visio to document requirements, create the process flow diagrams.
• Defined the scope of the project based on the gather business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Defined functional business requirements, analyzed client requirements, and generate workflow processes.
• Prepared Business Requirement Document and then convert business requirements into Functional Requirements Specifications.
• Assisted in project management activities like planning, development, task allocation, and project execution.
• Participated in full project life cycle flowcharting, analysis and documentation.
• Played crucial role in defining project milestones, schedules, monitoring progress and updating plans using MS Project.
• Prepared monthly status reports for Enhancement Requests to the project team that is used in efficient tracking and monitoring of open issues of the project.
• Created and developed test strategies, test cases and test plans.
• Interacted with Business stakeholders for Functional and Technical issues for QA framework.
• Participated in User Acceptance Testing (UAT) along with SME’s to get the approval of the new system being implemented.
• Provide end user training and work on the manuals.
• Maintained of the product and resolution of Customer Issues.

Environment: SDLC, MS-Visio, UML, Windows NT/2000, Agile Scrum, SQL, MS Office suite, HP Quality Center, MS Office.

Confidential

Business Analyst

Responsibilities:

• Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project.
• Defined Business Rules by interacting with stakeholders and users through Surveys & Brainstorming.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Involved in analysis of business requirements, Functional requirements, URS, FRS and SRS.
• Analyzed the functional requirements and did functional break out.
• Designed all possible Screen Mockups for a better workflow.
• Performed Gap Analysis, and conducted walkthroughs.
• Created use case scenarios and sequence diagrams for each functionality of the module assigned to my team.
• Involved in testing and post development support of the application.
• Reviewed and assessed the information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution.
• Prepared presentation slides in MS Project, which was extensively used in different JAD/JAR sessions and to track progress.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis.

Environment: Rational Requisite Pro, Agile Scrum, Linux, MS Projects, UML, SDLC, MS Office.