SUMMARY:

• Senior Business/Systems Analyst with 12 years of experience in business / systems analysis in Property & Casualty (P&C) Insurance and Financial Industry.
• Proficient in requirements gathering, impact analysis, feasibility study, problem analysis and solution development.
• As a senior business analyst coordinated multiple development and support projects for P&C applications.
• Extensive experience in Duck Creek implementation having worked on three large scale implementation involving admitted (ISO), Speciality lines of business in UK & US.
• Broad range of insurance related experience across commercial and personal lines of business.
• Worked as a Business System Analyst on multiple projects for P&C Insurance carriers in the US and UK.
• Expertise in requirements gathering through Reverse Engineering process.

AREAS OF EXPERTISE:

• Requirements gathering, requirements analysis, requirements documentation and communication. Excellent problem solving and analytical skills.
• Trained in Duck Creek technology.
• Feasibility study of requirement as per Duck Creek limitations.
• Expertise in creating Design for rating implementation of multiple products using Duck Creek platform.
• Creating artefacts like Business requirements, Functional Specifications, UW rules, rating rules to satisfy the needs of Duck Creek development framework.
• Strong knowledge of ISO and ACCORD standards.
• Requirements gathering using Reverse Engineering process.
• Creating Business Process Diagrams.
• Performing gap analysis using business requirements.
• Test coordination, management of Unit, Functional, Integration, System and User Acceptance testing.
• Liaison between business units and IT development teams.
• Extensive experience in system integration, unit and regression testing.
• Strong interpersonal, verbal, and written communication skills.
• Strong negotiation and conflict resolution skills.
• Excellent skills in meeting facilitation and presentation.
• Experience in leading business teams on insurance transformation initiatives.
• Working knowledge of Tools like: Defect Tracking, Test Director, Visual Source Safe.

TECHNICAL SKILLS:

Business Analyst/ Business System Analyst: Feasibility Study, Requirements Gathering (Business & Functional), Impact Analysis, Gap Analysis, Problem Analysis, Test coordination, Testing and Solution Development.

Requirements gathering through Reverse Engineering process.: Creating artifacts like Business Requirement Document, System Requirement Specification Document, Functional Specification Document, Business Process Diagram, Requirement Traceability Matrix, etc

Domain: North American Property & Casualty Insurance

Testing: Test Plan, Test coordination, Test Cases, Testing (Unit, Integration, System & User Acceptance Testing)

Other Tools: Knowledge of Duck Creek Technology framework, Mercury Quality Centre, VSS

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for process integration across modules
• Providing overall business oversight, striving for commonality where appropriate
• Participates in and/or facilitates discussions to resolve conflicting opinions on business direction when necessary
• Ensuring that requirements are aligned to approved scope.
• Working with other Program Leads to ensure alignment of business, technology and execution at the program level
• Accountable for Program level requirements - related deliverables
• Evaluating and refining methodologies / approaches to the requirements work
• Providing direction and/or input into Program planning and project change requests
• Responsible for working with Resource Managers to recommend sourcing for roles and provide feedback
• Providing ongoing coaching and mentoring to project team members
• Proactively managing program-level issues & risks; escalates to Sponsors as appropriate
• Accountable for prioritization of Warranty support-related items
• Accountable for below artifacts that had been produced as part of requirement gathering / validation phase. These can be leveraged by West Bend for maintenance going forward:
• Functional Requirement Specification.
• Non Functional Requirement Specification
• User Interface Style Guide
• Wireframes
• Screen Field Design Document
• Forms requirement checklist
• Product rating workbook
• Product workflow diagram
• Referral rules document
• Messages list
• Requirement Traceability Matrix

Confidential

Technology: Legacy applications based on HPS framework, Java, .Net, DB2, SOA

Senior Business System Analyst

Responsibilities:

• Analysis of HPS application code.
• Analysis of functionality of legacy HPS applications.
• Requirements gathering using Reverse Engineering process for three HPS legacy applications.
• Creating artifacts like business requirement documents, functional requirement specification documents, screen field detailed design document.
• Knowledge transfer of requirements to development & testing teams.
• Liaison with development and testing teams to trouble shoot product development issues during forward engineering process.

Confidential

Senior Business Analyst

Responsibilities:

• Analysis of business requirements
• Requirement elaboration for common functionalities like New Business, Amended New Business, Mid-term Endorsements, Renewals, Agency Transfer.
• Feasibility study of the business requirement as per Duck Creek capabilities & providing acceptable workarounds to Business for non-feasible requirements.
• Requirement elaboration for different products involving various lines of business like:
• Business Owners Policy
• Shop
• Pubs and restaurant
• Hair and beauty
• Commercial property owners
• Residential property owners
• Financial Lines Policy
• Professional liability
• Directors and officers
• Commercial Auto
• Commercial car
• Commercial vehicle
• Small fleet
• Preparation of Design Document (Screen Design)
• Preparation of Functional Requirement Specification Document
• Managing Requirement traceability matrix for all Launch to ensure 100% requirement coverage.
• Knowledge transfer of requirements to development & testing teams

Confidential

Technology: .Net, Java, DB2

Senior Business Analyst

Responsibilities:

• Elicitation and analysis of business requirement for the mobile application.
• Feasibility study of the business requirement.
• Defining scope of implementation of the business requirement.
• Defining Business Processes and Business Process Diagram using MS Visio for the mobile application.
• Identifying UBI information data for the mobile application to capture and transmit it to the insurer database.
• Preparation of artifacts like business requirement document, screen design document, system and functional requirement specification document.
• Presentation and discussion of various artifacts with architecture, development & testing teams.

Confidential

Technology: Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64 bit, PL/SQL, Mainframe flat files, Mercury Quality Center, Artifacts like Business Requirement Document, System Requirement List, Business Process Diagram, SQL Queries

Business System Analyst

Responsibilities:

• Analysis of user requirements. User Requirements were elicited by discussions with the Business/UW teams.
• Analysis of source files and copy books to determine source data elements.
• Gathering information from Business and project teams based on user requirements and source data. Information is collected based on available artifacts and by asking questions to Business and project teams.
• Gap analysis of existing system behavior and proposed solutions and requirements.
• Analyzing gathered requirements and creating SRL (System Requirement List).
• Presentation and discussion of the SRL with internal EODS team and the cross commits i.e. Data Architects & Data Integration/ETL teams.
• Active participation during system design discussion based on the SRL. During design discussion it is required to trouble shoot any queries that needs BSA’s input. Logical Data Model (LDM) & Physical Data Model (PDM) are refined during these discussions.
• Preparation of data mapping document from the source files to target tables including the transformation rules and data validation.
• Creating Incident Management Report.
• Maintaining documents in Clarity. Clarity is used to maintain versioning control of the documents.
• Maintaining SRL in Quality Center.
• Impact Analysis and Effort Estimation for change requests related to EODS.

Confidential

Technology: Duck Creek Policy Admin System

Business Analyst

Responsibilities:

• Understanding the business requirements.
• Requirements discussion with Client using questionnaire and proposed wireframes.
• Preparation of Design Document (Screen Design).
• Preparation of Rating Algorithm Document.
• Preparation of Functional Specification Document.
• Preparation of UW & Rating Rules.
• Preparation of Forms Attachment Rules. ASI is using mainly the ISO Forms and some custom forms.
• Preparation of Software Requirement Specification Document.
• Presentation of final requirements to client for sign-off.
• Assisting ASI UW and other business teams in User Acceptance Testing.
• Maintenance of Query Tracking Register.
• Knowledge transfer to development team.
• Knowledge transfer to testing team.
• Offshore Query resolution.
• Domain & Functional Training to the new team members.
• Root cause Analysis of UAT/ Production Defect.

Confidential

Technology: Duck Creek Policy Admin System

Business Analyst

Responsibilities:

• Understanding the business requirements
• Requirements discussion with Client
• Preparation of Design Document (Screen Design)
• Preparation of Rating Algorithm Document
• Preparation of Functional Specification Document
• Preparation of UW & Rating Rules including Forms attachment rules
• User Acceptance Testing
• Maintenance of Query Tracking Register
• Knowledge transfer to development team
• Knowledge transfer to testing team
• Offshore Query resolution
• Domain & Functional Training to the new team member
• Root cause Analysis of UAT/ Production Defect

Confidential

Technology: C#, .Net, Oracle DB

Business Analyst

Responsibilities:

• Requirements Gathering for TMM’s Rating and functional Requirement.
• Analysis of ISO Manuals for Base and Custom requirements for TMM
• Preparation of Rating examples and getting it signed off from the client.
• Analysis of ISO-ITS Rating Engine’s Base Product Offerings.
• Preparation of Technical Specification for the signed off Rating requirements (i.e. writing rating algorithms) for various CGL Coverage viz. Premises Operations, Products/Completed Operations, Liquor Liability, Pollution Liability, Owners and Contractors, Product Withdrawal, Railroad Protective Liability, Terrorism, etc. for Ascendant One Rating Engine.
• Handing off of the Technical Specifications prepared for development activity.
• Preparation of Independent Unit Test Cases & Creation of test data
• Logging of defects using Clear Quest
• Providing training to new team members, on the ISO-ITS Rating Engine Base Product.
• Providing training to new team members, on the Technical Specifications writing front.

Confidential

Technology: J2EE, Java Scripts, EJB, DB2, Web Sphere, VSS, MS Office, Clear Quest, Clear Case

Software Test Engineer

Responsibilities:

• Participation in walk-thru of the TMM’s requirement document
• Preparation of Functional Specifications
• Preparation of Test Strategy document
• Identification of test scenarios and writing test cases for TMM’s requirement - The test cases were identified for all basic transactions on a Policy Life Cycle - Quote, Bind, Policy Issuance, Endorsements, Renewal, Reissue, Cancellation,
• Creation of test bed for identified Property and Liability Lines products - CGL, Commercial Property, Commercial Auto, Inland Marine, and Professional Liability. The Test Bed contained the master data primarily for Producers, Region, Branches, etc. in addition to the transactional data.
• Peer review of test cases and test data
• Providing training to new team members, on the Insure3 application
• Sanity/Smoke testing of latest builds
• Functional/Integration/System Testing and Regression testing of the application based on the test cases prepared
• Defect reporting and verification using Lotus Notes tool.

Confidential, CT

Technology: Win Runner, J2EE, Java Scripts, DB2, MS Office, Lotus Notes Defect Tracking

Software Test Engineer

Responsibilities:

• Understanding of applications and their automation scripts
• Analysis of the impact of the change request document on the scripts
• Scripting as per the Change Request document
• Testing the changed script
• Development of new test cases for the scripts

Confidential, CT

Technology: J2EE, Java Scripts, DB2, MS Office, Lotus Notes Defect Tracking, VSS, IBM Mainframe

Software Test Engineer

Responsibilities:

• Understanding of application and functions of its various modules
• Identification, writing and execution of test scenarios and test cases
• Creation of test data
• Peer review of test cases and test data
• Unit Testing, Integration Testing, System Testing and Regression Testing
• Defect reporting and verification using Lotus Notes tool
• Using clients Mainframes system to verify the correctness of the Web Application
• Preparing Weekly Status Report for the client
• Communicating directly with the client through Conference Calls
• Providing training, to new team members, on the application.