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Systems Analyst Resume Profile


Business Systems Analyst

  • IT professional skilled in solutioning, integration and implementation.
  • Liaison collaborating between business unit and technical team in design and documentation of business and technical requirements.
  • Experience with all phases of SDLC including application and enhancement design and development, requirements gathering, systems and workflow analysis, functional and nonfunctional specifications, systems integration, user documentation and support.

Core Competencies

Business Process Analysis BPA

Business Requirements Analysis

Business Requirements Documentation BRD

Functional Specifications FRD

Unit Test/User Acceptance Testing UT, UAT

Systems Integration

Use Case/Mockups/Wireframes/Swimlanes

Quality Assurance QA

Traceability Matrix RVTM

Change Management

Web Design

User Documentation and Training

Professional Experience

Consultant/Business Systems Analyst


  • Led team of business analysts and user interface designers to transform high level business requirements into detailed functional specifications, fully annotated wire frames and comprehensive layouts for quality web development. Team was responsible for creating mature requirements documents to build a new integrated digital website for a Fortune 100 health insurance company.
  • Initiated transformational business process improvement by documenting upstream cross-functional input gates significantly reducing IT rework.
  • Dramatically improved solution quality by driving early collaboration from subject matter experts including front end developers, copy writers, SEO experts, visual designers and others into the requirements gathering process.
  • Facilitated collaboration between line of business stakeholders, digital marketing and IT in JAD sessions throughout application development lifecycle.

Consultant/Business Systems Analyst


  • Member of a globally distributed team of BAs, developers and UX/UI staff tasked with design, development and implementation of a large body of performance, functionality and usability enhancements supporting proprietary CRM/HRIS application in use by a leading provider of senior-level executive search, assessment and recruitment services.
  • Collaborated in an Agile environment using JAD approach. Required heavy interaction with IT management, business SMEs, developers and UX/UI staff, and ability to obtain buy-in across multiple departments and regions.
  • Produced detailed project scope and business requirements documentation BRDs used by development team to build solutions.
  • Employed wireframes and mockups to illustrate detailed Use Cases, business rules, dependencies, risks and benefits for CRM and Document Management DM applications.

Senior Business Systems Analyst


  • Implemented Xactly Compel Cloud-based SaaS/CRM sales compensation management system, automating calculation and payment of sales commissions at over 200 wholesale and retail distribution outlets and enabling company to triple existing sales staff and add 20 new compensation plans with no additional administrative cost.
  • Integrated Compel with data warehouse, ERP and ADP payroll systems, coordinating efforts of development and technical teams.
  • Designed complex business rules, compensation plans and interfaces to ERP systems.
  • Developed reports in response to executive management requests for sales performance data.
  • Served as escalation point, subject matter expert SME and system administrator, including management of security and user access.
  • Created test data for UT, UAT and QA wrote test scripts facilitated UAT.
  • Created training plan designed and developed animated, voice-enhanced e-Learning web-based training modules
  • Authored training and system administration manuals including mockups and wireframes illustrated with Visio and other graphics software SnagIt .
  • Supported Infor ERP SX.enterprise SX.e and EAM solutions for physical asset management, supply chain planning and forecasting, order management, inventory management, purchasing, sales, distribution and fleet management.
  • Designed scorecard and dashboard solutions using financial data and performance metrics to enable Sales Department and Purchasing Department to track and maximize profits.
  • Developed business rules to ensure compliance with DOT standards and regulations, reducing violations by 50 .
  • Integration resulting from ongoing acquisitions of wholesale/retail distribution outlets included data conversion/configuration and training and support of new users.

Consultant/Business Systems Analyst


  • Implemented Spear 4i ERP for Roadway, Railway, Facilities/Operations, Automotive and Environmental lines of business for large transportation agencies.
  • Integrated multiple systems in four lines of business including workflow analysis, business process and best practice analysis, business process reengineering, data conversion, change management and training.
  • Led JAD sessions of 30 users.
  • Defined and configured business rules designed and developed reports in response to management requests for performance statistics and metrics.
  • Developed curricula and facilitated training for technical and non-technical users at both field and executive levels.

Management Consultant/Business Analyst


  • Performed a wide range of BA/PM activities associated with agency-wide launch of ERP physical asset management application MMIS designed to manage planning and scheduling of maintenance for 54,000 assets at 10 geographically distributed transportation facilities.
  • Included requirements gathering and analysis, BRDs, functional/technical specifications, traceability matrices, user documentation and training.
  • Developed outcome-based performance management initiatives and reporting metrics.
  • Participated in integration with PeopleSoft payroll and SAP purchasing , including interface design, field mapping, data conversion.
  • Led business process improvement and best practice reviews of current and future states, recommending business process improvements and facilitating change management. Involved JAD sessions of 30-40 attendees.
  • Developed and documented policies and procedures governing system use, ensuring compliance with system design and enterprise objectives.
  • Implemented Goldmine CRM solution for sales and marketing teams, consolidating 20k contacts from multiple systems. Role involved data collection/conversion, system configuration and security profiles. As DBA/System Administrator, provided ongoing user support, training, list processing and report writing.

Technical Profile

Enterprise Resource Planning ERP

Brainshark Web Presentation and eLearning Software LMS

Content Management Relational Database Management Systems RDBMS

Goldmine and Beacon - Contact and Customer Relationship Management CRM

Enterprise Asset Management EAM

Xactly Compel Sales Compensation Management SCM, SPM, Cloud, SaaS

Physical Asset Management

Document Management

Facilities Operations Maintenance Management Systems CMMS, MMIS, VMMS

Computer Aided Design CAD

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