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Business Analyst Resume Profile

Professional Summary

Energetic leader with over twenty years progressively responsible positions within healthcare and information system industries. Recognized as a versatile employee with excellent communication and decision-making skills. Superior abilities in customer service account management, and operations. Expertise in managing capital projects. Highly motivated, confident, goal oriented, and self-starter.

Technical Experience

  • Microsoft Products: Extensive experience with all desktop applications including project manager, Excel, Visio and Access. Database experience with SQL server and NT 4.0. Oracle8i SQL and PL/SQL. .
  • Hospital Information Systems: EpicCare EMR Ambulatory certified , Epic SmartForms ADT, Financial, Orders and Results, Outcomes reporting from McKesson/HBOC v8.0, SMS Invision and Allegre, Meditech, GE Last Word and Centricity and TDS.
  • Experienced with HL7, Medicare, Medicaid, OASIS, transaction code sets ICD-9, ICD-10 and HIPAA regulations. ITIL. Action Request Remedy , PeopleSoft Vantive, Tracer and Tracer 2 Process Management Systems.
  • Clinical Management: Extensive experience with Sunquest/Misys, PathlabIII, McKesson/HBOC Star v8.0, Clinical Software Solutions, Meditech v5.2, Dynamic Healthcare Technologies, Quest Diagnostics, Summit, Dynamedix, Home Health Gold and CareFacts Billing, Scheduling and Clinical systems. Forward Advantage Communication Director v3.5.

Professional Experience

Project Management

  • Established detailed project plans for client server implementation for both individual and multi-
  • center facilities. Directed external teams of up to 50 people including project managers and implementation staff, while coordinating and directing internal teams of 12 to 20 people.
  • Implemented integrated I/S network with Windows NT structure to link all locations with an integrated practice management system. Managed project variances and implemented revised strategies, as appropriate.
  • Implemented strategic plan to shorten implementation cycle from six months to three months.
  • Developed and improved documentation both internal and external for implementation of client software.
  • Developed and implemented practice management of High Involvement Work Teams , which increased productivity and employee job satisfaction.
  • Established project plan for Year 2000 date compliance for site-specific application software - HBOC v8.0. Managed project variances and applied adjusted strategies as required.
  • Developed detailed project plan and documentation for implementation of new billing and scheduling software package.
  • Founding member of PMI Healthcare SIG and Board or Directors Member.

Business and Product Development

  • Implementation of ePrescribing initiative resulting in added revenue of approximately 750k
  • Developed Request for Proposal RFP for new 2.5M Laboratory Information System.
  • Established and managed departmental budget of 1.5M.
  • Maintain SLA standards while decreasing support staff by over 60 through implementation and use of standardized processes.
  • Development of documentation for knowledge transfer in support of application software
  • Analyzed client's application software HBOC v8.0 ADT, financial and clinical systems for all mission critical dates for Year 2000 compliance with regard to impact on institution/departmental financial well-being, patient care, and staff workflow.
  • Created savings of 100K per year through analysis and evaluation of billing rejects with claims management and accounting

Business and Product Development cont

  • Developed documentation functional hierarchies, test scenarios, and test cases for Year 2000 compliance testing HBOC v8.0 Patient Processing, financial and clinical systems.
  • Developed business and project plan for start-up organization including operational, marketing, financial, supply chain management and e-commerce.
  • Development of CRM customization for problem management and escalation procedures.
  • Definition of workflow for end user support.
  • Regional analysis on problem management tickets for proper triage and handling.
  • Developed documentation and training materials for home healthcare and public health agencies.
  • Developed documentation, testing plan, and issue resolution protocol for order entry and result return interfaces for LIS with hospital systems and off-site reference laboratories.
  • Instructed key team members on development, maintenance and troubleshooting of LIS.

Sales and Marketing

  • Developed presentations for sales, staff, customers and corporate relationships.
  • Implemented competitor market analysis, which increased sales and distribution by 20 .
  • Created strategic plan for marketing information systems to hospitals and physician practices.
  • Developed IT consulting sales and marketing materials for physician practice management systems.


  • Analysis, design, build, testing, documentation for Epic Ambulatory module including decision support, security, immunizations, and laboratory.
  • Analyzed and consolidated individual functional departments into a core competency testing area.
  • Improved operational efficiency through facilities management, consolidated instrumentation, cross-training, and education, resulting in 500K annual savings.

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