SUMMARY

• As a Business System Analyst, I am primarily responsible for gathering and documenting requirements, assisting Quality Assurance team in performing Integration and User Acceptance Testing (UAT).
• Performed gap, cost - benefit and risk analysis as part of my projects.
• Solid understanding of all phases of Software Development Life Cycle (SDLC) methodology (such as requirement, analysis, design, data modeling, business process modeling, implementation and deployment).
• Broad knowledge of Test plans, Test cases and test scripts from the Requirements Document.
• Excellent communication, analytical, interpersonal, presentation skills and good expertise in managing multiple projects simultaneously.
• In-depth knowledge of Subversion (SVN), risk engineering, data modeling and mapping, and design using UML (Unified Modeling Language) and Visio.
• Experience in the business analyst tools like MS Office suite, JIRA,
• Extensive experience in working in a Customer - oriented environment.
• Experience in writing Use cases and Functional Requirement Document.
• Good knowledge of Oracle and SQL.
• Extensive experience in analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Hands on Experience in creatingCustom Objects, Custom fields, Page layouts, Custom Tabs, Reportsand various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actionsand Approval Process.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Experience working with HIPAA transactions process.
• Experience in User Acceptance Testing (UAT), Smoke Testing, Regression Testing Performance Testing and Functional Testing.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Expert in Business System Analyst processes.
• Expert in Project Management Expertise.
• Expert in UI Screen mockup creation.
• Expertise in conducting the training sessions.
• Expertise in Content management System.

TECHNICAL SKILLS

Methodologies: SDLC, RUP, UML

Databases: Oracle, SQL Server

Version Control Systems: SVN

Tools: Microsoft Office Suite, JAD, Quality center

Design: MS Visio

Load Testing/ Defect Tracking Tools: Jira, IBM Rational Team Concert

Operating Systems: Windows XP, Windows 7

PROFESSIONAL EXPERIENCE:

Business System Analyst

Confidential, Phoenix AZ

Responsibilities

• Organized and Facilitated Daily scrum meetings, spring planning, spring review, and spring retrospective, release planning, demos and other scrum related meetings.
• Working with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, and Sprint Burn down, Release Burn down.
• Managing the overall performance and delivery of cross-functional.
• Discuss requirements and stories with the development team.
• Coordinate with the product owner to prioritize the product backlog.
• Worked on HIPAA transaction codes to incorporate enhancements to existing efforts on capturing and mapping, member enrollment and eligibility and contribution data respectively received at the Plan level from the State.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Good understanding of current Medicaid policy and billing requirements and document needed changes to policy and billing manuals related to ICD10, through facilitation with internal program areas.
• Managing projects in both Agile and Waterfall development environments.
• Involved in the GAP Analysis of the transition from HIPAA 4010 to 5010 to analyze impact of the transition.
• Keeping the team together all the time to ensure successful sprints.
• Proficient knowledge in business unit (Claims, Underwriting, Billing,) policies, procedures and operations.
• Migrating the Projects from Waterfall to Scrum is major responsibility. Performed the role of a Business System Analyst coordinating the activities between all the impacted teams.
• During the Project definition phase worked with the business partners to define the business needs by focusing on best in class customer experience.
• Assisted the team in making appropriate commitments through story selection, sizing and task definition.
• Worked with the QA Team Lead to develop QA standards and ensured compliance with all regulatory requirements.
• Assist with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Analyzed the business requirement as per the HIPAA rules and regulations. Assist with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures

Environment: Oracle, and MS Excel and Access, User Acceptance Test (UAT), JIRA, Quality Center for QA Defects, HIPAA.

Business System Analyst

Confidential, NEWCASTLE, UK

Responsibilities

• Conducted JAD Sessions to analyze Requirements to ensure they are in line with Business Objectives
• Created and maintained clear and concise Functional Specifications
• Created and maintained Process Flow diagrams.
• Engage with Business/ Project Sponsors to clarify Business Requirements
• Maintained/ prepared BRD, by working with Business Team
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in Designing, Implementing the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Identify customer marketing opportunities by applying data mining models and worked on PL-SQL stored procedures and queries.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked with Business Team to secure Sign-off on Functional Specifications
• Performed Data Analysis of existing data through SQL.
• Worked with development and testing teams to accomplish timely release objectives. Extensively worked on Visio, Excel, Word, PowerPoint, SQL, and MS Project.
• Worked closely with Integration to ensure clear definitions from other applications
• Liaise with Business, Architecture, Development, and QA team to ensure that system/ development/ testing matches FRD

Environment: MS Excel, Power Point, JAD, SVN, Quality Center, UML, MS Visio, JIRA, Oracle

Business Analyst

Confidential

Responsibilities

• Experience in supporting the Business as a business analyst in Oracle Retail System which includes (Oracle Retail Merchandising System, Oracle Retail Warehouse Management System
• Performed the role of a Junior Business System Analyst coordinating the activities between all the impacted teams.
• Discussed requirements and stories with the development team.
• Publicized the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Supported the QA, Developers of the project with the business use cases clarification.
• Worked with the Business on creating new stories/existing stories to implement.
• Formulated operational strategies and objectives to ensure the achievement of business goals.
• Other responsibilities include creating the SDLC phase deliverables including Project Charter, Requirements Report, Design Report and test report. Also, ensuring that all the documents are signed off by the business and Technical owners and that all documents meet the compliance guidelines.
• Performed Data Analysis and data manipulation of source data from SQL Server and other data structures to support the business organization.
• Worked with development and testing teams to accomplish timely release objectives. Extensively worked on Visio, Excel, Word, PowerPoint, SQL, and MS Project.
• Created/Monitored and tracked defects in HP Quality Center.
• Demonstrated a positive response to pressure in an often fast-paced working environment.