SUMMARY

• 8+ years of broad experience in IT. Business Analyst (6+yrs). Release management consultant (2+yrs).
• Understanding of Phases of SDLC; Methodologies (Agile, Waterfall, RUP) and Service management Life cycle (SMLC).
• Understanding of ITIL - Guidelines to release, deployment and service management (ITSM).
• Understanding of Systems Security basics, Identity and Access Management Procedures.
• Management & facilitation of activity & support of software release lifecycle including planning, scheduling & deployments in various testing, QA & production environments. 24/7 Support availability on and off releases as required.
• Derive Business and Functional documentation, Ad-Hoc reports; documenting & upgrading SOP’s (Standard Operating Procedures), training material, work practice documents, Release notes and User navigation manuals.
• Experienced in designing Use Cases (UML), develop Test cases, Modeling Business Processes (BPMN), Gap Analysis, Impact analysis, Quality validations and preparing training manuals and required end user support.
• Good understanding of Clinical Trial phases and various data analysis domains in preparation for FDA-NDA submissions.
• Understanding of health care services regulatory environment; Validations, ICH - GCP 21CFR-part-11; FDA recommended CDISC data models; understanding of MedDRA terminology - ICD-9/ICD-10.
• Understanding of claims processing; Facets-Healthcare management systems; Medicaid/Medicare, PHI; HIPAA- 5010-X; and EDI-X12.
• Working knowledge of ETL process; Database concepts; Data management, mapping and reporting.
• Quick adaptation to various lines of business, assess information into project and systems definition.

TECHNICAL SKILLS

Languages/Database knowledge: SAS V8/9, C, C++, HTML; MS SQL Server/Oracle

Modeling Tools: UML,BPMN, MS Visio, Rational Rose, MS Project;

Testing Tools: SQUIDS,QTP,QC, Win Runner, Load Runner

Concepts: SDLC (RUP, Agile, Waterfall), SMLC. SWOT, Risk assessment, Cost - Benefit

Applications Management/ Version control/Applications portfolio: Version One, Requisite Pro, Test Director, Clear Quest, Clear Case; HP-ALM; Case Complete; Enterprise Applications Portfolio Management(EAPM)

Environment: ; Release Management & Service Management Support tools: MS-Office Suite, XL Miner, MS-Outlook; Share point, Enterprise Turn Point (ETP); TFS/Final Builder; Jenkins, SVN, GIT, GIT-Hub, ANT, Maven, CA-Clarity; CA Service Desk; Service Now; Serena Release Management

PROFESSIONAL EXPERIENCE

Confidential, IL

Business Analyst

Responsibilities:

• Interview Subject matter experts, technical and functional teams to clarify requirements and ensure that functional specifications are covered.
• Transformed and mapped data from over 800 legacy applications to meet the corresponding format and standards of the new Confidential - OIM.
• Worked with security analysts and development team to document new requirements and analyze the feasibility to integrate into current application features.
• Assisted Service management teams in creating training documents and knowledge articles for Confidential Password Manager application and Confidential Applications Access Requests forms from different approval/work flow interfaces.
• Clarified user questions on application procedures, processes and trained the users as required for transition into new system.
• Assisted in retirement procedure of legacy applications to meet the compliance and audit requirements.
• Assisted in identifying data discrepancies, edit checks and population of missing data for Access Recertification Applications.

Environment: Oracle-OIM, IAM; Active Directory Query, Service Now, MSOffice suite.

Confidential, GA

Business Analyst /Release Manager (Volunteer)

Responsibilities:

• Facilitate teams, meetings and form a successful liaison with Business Clients, Vendors and lT- SMEs to define the project’s scope, infrastructure needs, Business process & functional requirements.
• Evaluate As-Is- To-Be state, conduct gap analysis and impact analysis.
• Provide documentation support using UML diagrams-Use Cases and traceability matrices. Review test Suites for redundancy and optimization
• Work with Architects in understanding systems design, ETL process, Create data flow diagrams covering feeds and outputs; document interface contracts, data dictionaries and data mapping support.
• Conduct Competitive analysis /Comparative analysis of COTS for CRM and RM Support tools.
• Provide Project management support, team development, resource allocation and time line development.
• Established definite agile SDLC- and release implementation process controls with required mile stone deliverables
• Plan and schedule deployments to various environments for both major and minor releases with regular check - in meetings and communicate status.
• Track progress of ticketed issues and Provide IT service management support.

Environment: MSOffice suite Share point 2010, MS Visio, MS project, Serena Release manager, Service Now, SQl Servers.

Confidential, NJ

Deployments/Release Manager

Responsibilities:

• Facilitated planning meetings to establish milestones, conduct change management, coordinate architect requirements & related configuration.
• Coordinated release schedules and activities for smooth execution; take measures to avoid risks and mitigate impact to stake holders. Identify SME support and facilitate opportunities to create "win-win" outcomes.
• Oversee environment readiness, versioning, and code deployment path with branching and merging.
• Coordinate development teams and QA teams for adherence to time lines, successful deployments and validations.
• Actively driven conflict resolution, problem solving, lead toward project focus.
• Facilitated user training and UAT support escalating high priority defect fixes,
• Managed environment usage, integration of environments and validity of data.
• Stream lined release process, documented time line check list, evaluated influencing factors and establish termination or roll back plan in case of any unforeseen incidents.
• Provide Project management and service management support, to drive user needs, SLAs and communicate status.

Environment: MSOffice suite, MS Project, MS Visio, Share point 2010/SQL- Server, SVN, Jenkins, Maven; GIT, GIT-hub

Confidential, KY

Release Manager

Responsibilities:

• Worked closely with IT-Scrum teams, Architects, Tech Leads, SMEs, QA-Teams, TMT- managers, IPAS Manager, Turn center and other IT Release Management team members to Plan, Schedule, Execute and Stabilize software migrations successfully to multiple testing, QA & production environments as major releases.
• Collaborated with CXM teams and IDE front end teams to Sync and facilitate daily builds of IDE packages to QA environments and IDE production releases as required.
• Supported ITSM teams, Co-ordinated planned Off-cycle releases and emergency break fixes in production environment working with Production support and Warranty teams.
• Monitored CA- Service Desk Incident Ticket information, tracked progress of fixes, SLAs facilitated development and provided weekly reports on trends in warranty tickets change requests and Problem tickets for the Senior IT-management and the Directors
• Ensured adherence of release activity to planned timelines for multiple releases simultaneously, escalate any blocking issues and communicated the status to the IT-management.
• Gathered information about individual project releases, progress in sprints and other details relevant to particular release and documented detailed release notes.
• Worked closely with ‘TAP’ support team to resolve daily issues with functionality of the release tools, suggest modifications and request enhancement requirements.
• Monitored Turns/deployment compliance and facilitated Confidential -Standard emergency break fix approval process with Production support management and Enterprise release management during enhanced awareness /Active enrollment /Open enrollment period.
• Supported the Lead architect to maintain Confidential Applications portfolio information and provide credentials to development team members on Enterprise Applications Portfolio Management (EAPM) System.
• Used CA Clarity & Version One to track projects, requirements, backlogs, inventory of applications and schedule for releases to monitor agile project resources, status aiding in lifecycle management and release management.
• Provide applications access support and conducted required training on ETP- release tool to the new development team members as required.
• Share point portal to streamline release tasks, track release schedules, prioritize release items, release check list update release tool training material; Document repository of completed releases and upcoming releases and validation plan along with team lists and point developers for releases; track completion of peer reviews and other audit requirements.

Environment: MSOffice suite; Enterprise turn point; Enterprise Application Portfolio Manager; Share point ; Squids; MS Visio; CA-Service desk; CA-Clarity; Version One; CXM request interface; TFS/ Final Builder; Visual Studio

Confidential, KY

Business Analyst

Responsibilities:

• Gathered information on pharmacy application components, system design, functions and interactions within the design and other systems.
• Gathered requirements for SharePoint configuration, access permissions, developed content and maintained Pharmacy IT - SharePoint Wiki-Site and Pharmacy IT-Dictionaries.
• Constructed and maintained Share Point information portal and supporting documentation for Pharmacy Adjudication, CMS, HCPR, e-prescribing, Right Source, HSS Apps; Rx Lookup; My Confidential Rx Tools, suite of applications.
• Constructed UML-Context diagrams, System architecture Diagram, Database schemas/ERDs, Dataflow diagram, Network Architecture, Deployment Architecture and Application layered Architecture for each application.
• Constructed a consolidated Roadmap for Pharmacy Business, Formulary Operations, Sales and Segment Support, Right Source Service and Pharmacy Operations.
• Documented interface contracts for all of the Pharmacy Web Services.
• Analyzed and documented Pharmacy systems database capacity and growth.
• Documented database schema and data dictionary for the Pharmacy databases
• Consolidated the data connectivity among the applications and constructed Pharmacy IT data integration roadmap.
• Participated in projects budget estimations. Used CA- Clarity in tracking budget and resources.
• Documented Functional Value Measurement (FVM) analysis of the Pharmacy IT Projects.
• Conducted Risk Evaluation survey and designed Project Risk Identification profile.
• Presented review on proposed modifications & benefits of Confidential Pharmacy IT Agile, SDLC.

Environment: MSOffice suite; MS Visio; UML; Share point 2010; SQL- Server/SSRS; SVN; CA- Clarity

Confidential, NJ

Business Process Trainee

Responsibilities:

• Assisted the team in the drug Bio equivalence/ Bio availability studies for various therapeutic areas
• Reviewed protocols, ICH guidelines/GLP guidelines and SOPs for Analytics processChange control, QA, and data management
• Assisted in Data entry, Data review, Scanning, Indexing and Documentation according to E - CTD requirements
• Assisted in Data Quality Assurance
• Assisted in sample accountability, classification and inventory
• General Assistance with Analytical and Validation process.
• Maintained Share Point document libraries and managed content and reports.

Environment: MSOffice suite, Inventory management systems, HPLC procedures, Share Point-2010

Confidential, IL

Business analyst

Responsibilities:

• Elicited, and documented the information needs, technology architecture of the to-be-system using the Requisite-Pro, and ensured that critical requirements are not missed.
• Developed prototype of future state processing application and assigned appropriate scope of work for technical team
• Used Rational Rose for the UML methods to create, Sequence Diagrams, Collaboration Diagrams, Swim lane diagrams.
• Assisted management in standardizing GUI and suggesting alternatives for incorporation
• Verified the Business Scenarios on new build to allow extended testing by the QA team.
• Assigned priorities and suggested strategic solutions for the defects and change requests
• Coordinated testing for Data-integrity / Privacy and validated the data retrieved at the user end
• Participated in UAT.
• Developed release notes and Quick reference guides

Environment: MSOffice suite, RUP, UML, Rational Requisite-Pro, Rose, Clear Quest, Clear Case.

Confidential

Business Analyst

Responsibilities:

• Represented a liaison between the Clients, Biostatisticians and the Data management (SAS) team facilitating discussion sessions to create Requirement Specification documents
• Assisted with ARISg Drug Safety system for adverse event Data management while working for cross functional requirement Analysis and documentation.
• Prioritized and documented SAS analytics and reporting guidelines
• Assisted SAS Project lead to identify and document Standard Operating procedures, guidelines for assessment of a program, coordinate education for others on SAS PM good work practices
• Reviewed ICH/ CDISC/ MeDRA / 21CFR-11/HIPAA Compliance manuals and upgraded Work practice documents to enhance consistency in data structure
• Standardized and cataloged CRFs, relevant templates pertinent to therapeutic category and study domains according to client business specifications, methodologies practiced, final report formats
• Monitored programming needs, evaluated the developed databases, data entry/datasets construction and QA verification procedures; routine data edit checks for consistency
• Validated; internal Macros and SAS program flows against Report Output
• Developed Share Point team sites, schedules, projects status update and metadata monitoring systems.
• Assigned appropriate tasks facilitated meetings and managed timelines for project deliverables

Environment: MSOffice suite, Oracle Clinical, SQL Server, SAS, UML, Share Point 2007