SUMMARY

• Extremely proficient Business Analyst with 8 years of experience in Insurance, Banking and Finance sectors.
• Extensive understanding of Software Development Life Cycle (SDLC) with detailed knowledge of its different methodologies e.g. RUP and Agile.
• Experienced inPropertyandCasualty(P&C)Insurance systems with expertise in Policy Life cycle inUnderwriting & Claims.
• Worked thoroughly with Subject Matter Experts (SMEs), project stakeholders, and IT staff to comprehend business necessities & to adjust current applications & examine requirements for new applications.
• Proficient in Requirements gathering utilizing appropriate elicitation techniques like execution of various brainstorming sessions, organizing surveys and questionnaires.
• Proficiency in designing detailed Business Requirements Document (BRD), Functional Requirements Document (FRD) and User Interface Document (UID).
• Practice with technical teams to recognize and document Non - Functional Requirements (NFR).
• Experience in conducting Joint Application Development (JAD) sessions with end users, Tech Leads and testing teams for conflict resolution.
• Expert in executing GAP analysis to detect system restrictions and potentials, and to generate AS-IS and TO-BE documents.
• Proficient in yielding UML based modeling views e.g. - Activity Diagram, Use Cases, Data Flow, Sequence Flow diagrams using Smart draw application and MS Power Point.
• Robust facilitation capabilities in Use Case walkthroughs, Requirements elicitation sessions, and Change Control Board (CCB) meetings.
• Comprehensively experienced with Quality Assurance Groups by supporting the QA team to develop test plans, generating test data and test scenarios, constructing Test Conditions and Test Cases and evaluating it.
• Capable in constructing and Monitoring defect lifecycle to ensure defects are validated, fixed and re-tested on time.
• Expertise in creating, handling and following Requirements Traceability Matrix (RTM).
• Experienced in designing the UAT test plans, planned and handled the whole responsibility for User Acceptance Testing.
• Proficient in generating ‘User Manual’ and delivering training to the end users.
• Performs impact analysis on requested changes to requirements.
• Enthusiastically contributed in Post Production Validation (PPV) and production support.
• Skilled in SQL to extract data from the database for data analysis and testing.
• Assertive, hard worker, adjustable and adaptable to the ever-changing technology.
• Highly professional interactive skills and leadership potentials.

TECHNICAL SKILLS

Requirement Management Tools: Power designer and Microsoft Office

Project Management Tools: MS Project

Methodologies: RUP, Agile, Waterfall

Databases: MS SQL, Oracle 9i, SharePoint

Languages: Java, .Net, XML

Operating Systems: MS Windows XP/NT/2000

Graphic Tool: Smart Draw, JustinMind Prototype

Defect Tracking Tools: Silk Central, Jira

PROFESSIONAL EXPERIENCE

Confidential, Washington D.C

Business Analyst

Responsibilities:

• Identified shortcoming in current system and areas for improvement while working with Business Users, Subject Matter Experts (SMEs) and other Business Analysts.
• Designed and developed project documents based on RUP methodology.
• Performed Gap analysis for new functionality requirements.
• Prioritized actual business needs and documented improving areas to meet the end state requirements.
• Conducted Elicitation and Focus Group Sessions with several business user groups to determine and gather requirements.
• Created other requirement documents like Functional Requirements Document (FRD) from several Use Case scenarios modeled in Smart Draw.
• Wrote Business Cases for the Stakeholders to understand the functioning of the newUnderwriting System.
• Analyzed standard industry practices of back office applications ofInsurance Company, underwriting, billing & policy and claimsadministration with the help of Subject Matter Expert.
• Prototyped the application changes using Justinmind Prototyper for developers.
• Designed and developed various UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams to both management and development teams to ensure uniform understanding of business and functional requirements.
• Used SQL queries to retrieve various records for testing purpose.
• Experienced with GuidewireBilling Centre to automate the billing life cycle.
• Experience in handling Change Management.
• Widely used Requirement Traceability Matrix (RTM) to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Assisted Testing teams in preparation of test cases, test scenarios and Regression testing.
• Adequately executed Smoke testing and User Acceptance Testing of each build during the various phases of the application.
• Extensively used Borland’s Silk Central for defect management that included bug tracking, review, assignment and reporting.
• Created detailed periodic Status Reports to provide the progress about the project to end-users and top management.
• Organized and participated in Release walkthroughs, demos & presentations of the new releases and documenting the feedback.
• Supported in development of User Training materials for the upgraded version of the existing system technology.

Environment: Power Designer, Microsoft Office Suite, Justinmind Prototyper, Microsoft Visio, Smart Draw, Borland Silk Central, Java, Oracle, Windows XP, SQL.

Confidential, Rochelle Park, NJ

Business Analyst

Responsibilities:

• To build User stories, conducted various elicitation sessions such Brainstorming and Focus Group sessions.
• Closely worked with Product Owner and supported to manage product backlog from user-stories.
• Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
• Closely worked with developers to make them understand business details.
• Efficiently worked on goals and objectives of the business with requirement document to deliver functionality changes and evolves.
• Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the time-boxes
• Created User Interface Documents (UID) of prototypes and wireframes to help designing user interface.
• Created burn-down chart to monitor the completion of work within the time-boxes.
• Walkthrough session with development team and QA team to understand the business requirement clearly.
• Creates User Manual and trains Business Users to understand the new system.

Environment: Agile (Scrum) Methodology, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint,), HTML, SQL, .NET

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Facilitated (JAD) Joint Application Development sessions to identify business rules and business requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Created the Use Cases and translated the business requirement with the help of UML diagrams to developers.
• Conducted Gap analysis to understand new business model.
• Created Business Requirements from business users using RequisitePro and converted them into System Requirement specifications.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Entity Diagrams, Activity Diagrams using Visio and Power designer.
• Assisted QA department to write and execute Test plans and Test Cases, came up with test scripts, test scenarios and worked on UAT.
• Assured that all artifacts are in compliance with corporate Rational Unified Process (RUP) policies and guidelines.
• Conducted walkthroughs with end users, developers, managers and other analysts. Developed user manuals and delivered with final project.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.

Environment: Rational Unified Process (RUP) Methodology, Oracle10g, UML, MS-Office 2007 (Word, Excel, PowerPoint, Project, Visio, Power Designer).

Confidential

Business Analyst

Responsibilities:

• Worked with the business users, SMEs and with different levels of management to gather business requirements, use cases and to develop functional specifications.
• Used the ground rule of Rational Unified Process (RUP) to arrange the implementation in different iterations of the Software Development Life Cycle (SDLC).
• Documented Use cases from analyzed business requirements and organized UML diagram with activity and sequence diagram.
• Conducted various JAD sessions for resolving controversies involving data processing and flow through different user interface.
• Executed business impact analysis for new functionality requirements.
• Facilitated QA team in preparing test cases, test scripts and be engaged in functional testing, smoke testing, Progression testing and regression testing
• Managed defect lifecycle and engaged in reviewing, fixing and reassigning the defects to respective team
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues
• Associated with User Acceptance testing (UAT) and reinforced in development of User Training manuals for the upgraded version of the existing system technology and process improvements.

Confidential

Business Analyst

Responsibilities:

• Managed Quality Tracking Log for each month.
• Organized day-to-day activities for Third Party Provider Quality Control reviews.
• Executed QC Sampling Methodology to ensure each Delivery Manager and their vendor is randomly sampled.
• Inspected all emails communication for their secured encryption with a Confidential approved method.
• Evaluated the inconsistency between attestation done by Delivery Manager and the Vendor’s submission.
• Prepared complaints log with the uploaded details in SharePoint and reported complaints by Delivery manager or vendor directly.
• Calculated SLA for all the complaints logged and tracked their status.
• Examined the reporting frequency for every vendor as per TPP Inventory List and Change Log.
• Analyzed disproportion between the volume of complaints and issues raised by vendor with the data updated in SharePoint.
• Handled resolution call with Delivery and Execution manager to remove the deviation in number of complaints.
• Proactively maintained Quality Traceability Matrix to keep the data up-to-date as per changes done on daily basis.
• Prepared remediation letters for failed QC result.
• Tracked remediation responses and escalated a concern to business unit’s senior management if required.

Environment: Windows XP, Smart Draw, UAT, UML, RUP, MS Visio, MS Project, SharePoint and Silk Central.