SUMMARY:

• Over 12 years of experience in Project/Program Management and Software Development using various methodologies like Agile (SCRUM), Waterfall, Iterative - Incremental, in domains like Healthcare and Retail wif a good track record of completing projects wifin triple constraints (Time, Cost, Scope & Quality) successfully.
• A strong exponent of teh Project Management Body of Knowledge (PMBOK) principles including 47 project management processes wifin 5 Project Management Process Groups & 10 Knowledge Areas, tools, techniques and methodologies like DMAIC (Define, Measure, Analyze, Improve, Control), DMADV (Define, Measure, Analyze, Design, Verify).
• Served in various positions like Head - Business Development and Strategy, Sr. Project Manager, Product Manager, Project Coordinator, Business Analyst.
• SkillfullyMANAGEsimultaneous, complex projects to successfully achieve business objectives
• EffectivelyCOORDINATEand communicate across multiple disciplines, projects and programs
• RapidlyCOMPREHENDrequirements to assume leadership during any phase of a project life cycle
• DecisivelyINFLUENCEcritical team, senior and executive level resources to ensure project delivery
• CreativelyDEVELOPpolicies and procedures to improve process and align wif business strategies
• ProactivelyPERFORMRoot Cause Analysis to resolve and mitigate issues and risks
• Firmly and sensitivelyRESOLVEresource and team conflict
• EfficientlySTRATEGIZEand implement teh PMO methodology and best practices
• Results driven Project/Program Manager effective in managing multi-million dollar, complex, multi-year business and technical aligned projects from inception through implementation.
• Strong, practical noledge of project management best practices and methodologies.
• Expert experience in managing all phases of project management utilizing PMI methodology.
• Oversight of teh entire portfolio, ensuring programs, projects and resources are efficiently managed.
• Successful track record implementing and managing scalable PMOs using a measured, phased approach: Create repository, use inexpensive technology, become self-servicing, encourage accountability, pilot wif department, enterprise-wide roll out.
• Design and create key business and PMO templates and artifacts:

  RFP, Project Kick-off/Initiation Presentations, Schedule / Cost Performance Analysis, Progress/Status Presentations, Tollgate Audits and Checkpoints, Meeting Agendas/Minutes, Communication Plan, Project Charter, Scope Document, SOW, Project Plan/Timeline, Risk Assessment/Mitigation, Business Requirements Document, Process/Work Flow, QA Plan, Product Release Document, Lessons Learned and Maintenance/Sustainability Plan.

• Expertly and noledgeably facilitate teh following meetings and presentations: Project Team Status, Executive Committee, Steering Committee, and Senior Staff meetings; JAD sessions; Project Planning, IT Road Mapping; Change Control Reviews and Approvals, IT Software Presentations, IT Code Reviews and QA Planning and Testing Sessions.
• Confidently and professionally communicate wif and report to C Level, Executive, and Senior Management.
• Proven ability to influence, manage and delegate to executive level, multi-discipline, cross functional, IT, business, virtual and vendor resources.
• Strategize, plan and implement process improvement initiatives in alignment wif business objectives.
• Manage, coach and mentor all levels of staff in teh area of project management methodologies.
• Analytical and influential wif teh ability to resolve resource, team, project and process conflict by actively performing root cause analysis and decisively diagnosing and implementing resolutions.
• Experience managing complex enterprise-wide, cross-functional projects.
• 12 years of experience in teh Healthcare and IT environment in teh following roles: Head-Business Development and Strategy, Sr. Project Manager, Product Manager, Delivery Manager, Project Coordinator, Sr. Business Analyst.
• Outstanding verbal, written, and presentation skills, especially wif regard to presentations to non-technical, technical, senior and executive management audiences.
• Strong Time Management & Communication Skills substantiated in past assignments wif developers, Sr. managers, subject-matter experts, stakeholders, system implementers, and application end-users as well as Senior Management.
• Excellent Analytical, Trouble Shooting, Problem Solving, Decision-Making and Organizational Skills coupled wif good co-ordination and interpersonal skills describing a committed Team Player wif an ability to handle/organize multiple projects simultaneously.

TECHNICAL SKILLS:

PM Methodologies: SDLC, PMBOK, WATERFALL, AGILE, SCRUM, CMMI, ITIL, RAD, RUP, TQM, XP, ITERATIVE, INCREMENTAL

Tools: MS Project 2007/2010, MS Project Server 2010, CA Clarity/Open Workbench, MS SharePoint, JIRA, Visio, Bugzilla, MS Office Suite (Word, Outlook, Excel, PowerPoint), IBM Rational Clear case, QC, HP ALM, Visual Studio Team Foundation Server, Requirements Gathering Specs, Project (Plans, Budgets, Issue Logs, Schedules, Checklists, Folder, Workbooks) and Meeting Facilitation Tools (Google groups, Go To Meeting, WebEx, MS Lync)

PM Plans: Charter, Scope, Cost/Budget, Schedule/Time, Resources/Staffing, Change/Configuration/Integration, Procurement, Risk/Issues/Forecasting, Implementations, Documentation/Communications, Quality Assurance/Control

Department Collaborations: Technology/Engineering, Operations, Product Development, Business Units/Sales/Marketing, Accounting, Project Management Office, Account Team, HR, and Quality Management

Hardware: IBM, UNISYS, Compaq, Toshiba, Dell, HP, Lexmark, Cisco, 3com, Canon, Fujitsu, Kodak, Intel

Operating Systems: Windows 9x / NT / 200x / XP / Vista / 7 / 8, Unix, Linux, Mac

Databases: Microsoft SQL Server, Oracle, Sybase, IBM DB2, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington MN

Sr. Project Manager/ Program Manager

Responsibilities:

• Responsible for building and maturing teh current PMO based on CMMI.
• Accountable for setting process, management and status tracking of teh PMO portfolio.
• Responsible for setting, communicating, and managing teh project management processes that support teh PMO portfolio, including: resource, budget and schedule management, in alignment wif Corporate PMO policy and procedures.
• Assisted in rolling out and encouraging support of teh PMO.
• Responsible for departmental Project Costing & Portfolio Budget.
• Responsible for mentoring, coaching and developing junior to mid-level Project Managers.
• Develop and present dashboards for Senior level Executives.
• Set teh operational schedule to support teh reporting needs of teh PMO.
• Defining teh overall scope for several multidisciplinary Business and Technology oriented SDLC projects in agreement wif Business Unit and Chief Technology Officer respectively.
• Facilitating JAD/JRD sessions wif client SMEs and Business to give shape and understanding to teh requirements wif teh halp of Business Analysts and Developers and ensuring all requirements are documented in teh BRD (Business Requirements Document).
• Employing rapid prototyping from Business Analysts to verify design and solicit customer feedback.
• Proposing Design and performance solutions to development teams from a Solutions Architect standpoint.
• Forecasting resources based on teh upcoming and pipeline projects, ramping up and down as needed.
• Contributing to teh interview process by participating in teh panel wif a strong emphasis on identifying teh ideal candidates in teh event of an external hire.
• Identifying appropriate internal resources for teh project and halping them come up to speed.
• Assigning responsibilities to project resources, organizing daily meetings to discuss technical roadblocks and resolutions, risks and ways of mitigation, fostering growth, setting milestones and encouraging resources to meet them and evaluating performance against teh goals set.
• Maintaining resources, tracking timelines, costs and risks using Microsoft Project plans and Planview from Design up to Implementation for up to 5 mid-size to large SDLC projects ranging from few hundred thousand to multi-million dollar projects and maintaining one consolidated Enterprise Release project plan.
• Escalating to client management for urgent issues requiring their involvement.
• Overseeing teh Requirement traceability Matrix (RTM) across all phase of teh project.
• Performing Gap Analysis, SWOT analysis, Risk Analysis and Cost/Benefit analysis.
• As first point of contact for teh project, meeting weekly wif external vendors, conducted site visits and communicated daily wif technicians.
• Serving as teh IT program coordinator and Vendor coordinator coordinating wif internal teams and external vendors to oversee smooth progress of teh projects in teh Enterprise Release.
• Demonstrated fiscal accountability by frequently delivering projects under budget.
• Excellent negotiation skills wif teh client and external vendors alike for timelines and cost.
• Serving as teh Enterprise Release manager towards teh end of Customer Acceptance testing phase to gear up for implementation and during teh implementation phase to communicate teh implementation hourly status to stakeholders for teh entire release.
• Triaging post production issues and expediting resolution for teh same by assigning to appropriate folks.
• Ensuring all teh project documentations are in place to achieve Sarbanes-Oxley (SOX) compliance.
• Projects successfully executed, managed and completed in dis period as a Sr. PM/ Program Manager following Agile and Waterfall methodologies

Confidential, Ada, MI

Sr. Project Manager/ Program Manager

Responsibilities:

• Management and coordination of multiple modules of enhancement program of 4010 standards of healthcare transactions to federal mandate HIPAA 5010 standards.
• Directed and managed different teams to do SIT, UAT, automation and performance testing for implementing teh new Medicaid system.
• Worked wif internal and external resources to organize components of a major project.
• Responsible for creating new Work Request / Change Request and follow-ups.
• Supervising and tracking project activities and assuring completion by baseline time. Creating and tracking Risks and Issues and escalating them to leadership team if required.
• Establishing and maintaining project performance metrics and measures.
• Perform as project SharePoint site Administrator and maintaining teh project library housed on SharePoint.
• Responsible for managing and coordinating Budget management activities between project teams and finance department as well as forecasting budget (impact/effort analysis) and Accruals.
• Coordinating Resources management wif Sr. manager along wif other project teams on board to understand their requirements and provide Resource forecast to management.
• Maintaining teh resource allocation of project schedule while working wif a project scheduler. Ensuring resources are appointed appropriately and to teh requirement.
• Prepared weekly Status Report and support executive level reporting. Also preparing Progress reports to track progress and report possible issues, delays and risks.
• Facilitate and refine critical processes related to project and program management as well as teh software development life cycle (SDLC).
• Coordinated initiate activities of preparing ICD 10 project charter, program resource matrix, high level budget proposal, SharePoint document Library and Clarity account.
• Work wif Product Owner and teh team to create sprint backlog; prioritize and assign complexity points to teh user stories based on its business value and ROI.
• Monitor teh progress of release and its deliverables and keep leadership apprised of Sprint and Release progress, and identify risks and issues.
• Oversee teh software development in Sprints by attending daily stand-ups and removing impediments/noise.
• Report team progress by burn-up, burn-down charts and dashboards.
• Organize, facilitate & lead retrospective, sprint and release
• Coaching and mentoring teams in effective adoption and use of agile principles and practices.

Confidential, Providence, RI

Project Coordinator

Responsibilities:

• Effectively apply PM methodology and enforces project standards
• Establish and maintain effective relationships wif teh customer and key stakeholders of teh project
• Project scoping, defining project requirements and specification and preparing project plans for execution
• Project governance and oversight of various projects consisting of Scrums and multiple Sprints
• Managing teh Scrum planning, Sprint cycle, Scrum release and Story boarding / requirements processes
• Liaison between teh various stakeholders in various business units and teh development teams Project resource and budget management, milestone management and requirements capture
• Ensure project documents are complete, current, and stored appropriately
• Track and reports team hours and expenses on a weekly basis
• Responsible for defining teh scope of teh project, gathering business requirements, doing gap analysis and documents them textually or wifin models.
• Understood and articulated business requirements from user interviews and tan convert requirements into technical specifications.
• Interacted wif SME’s, asking detailed questions and carefully recording teh requirements in a format that can be reviewed and understood by both business people and technical people.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS) for teh Web based application by following SDLC methodology.
• Collaborated in building a business analysis process model using Rational Rose,
• Participated in teh logical and physical design sessions, developing design documents.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, for OOD using UML.
• Performed requirement analysis, and detailed examination of all teh use cases and issue logs.
• Performed extensive business process analysis including data analysis and GAP analysis.
• Documented and delivered Functional Specification Document to teh project team.
• Played a key role in teh planning, testing, and implementation of system enhancements and conversions.
• Partnered wif teh technical areas in teh research and resolution of system and User

Confidential, Minneapolis, MN

Lead Business System Analyst/ QA Manager

Responsibilities:

• Involved in Managing Data modeling project from Logical design and implementation of Sybase Database
• Identified source systems, their connectivity, related tables and fields and ensure data suitably for mapping.
• Strong usage of Subject Matter expertise in Fixed Income, Equities, Equity Swaps, Equity Finance, Stocks Trading Cycle, Portfolio Analysis, Asset management, Bonds and Bond Trading Cycle, Bond Pricing, Derivatives (Options-Including Vanilla and Exotic and Futures/Forwards), Credit Derivatives, Interest Derivatives, Alternative investment, Portfolio Management, Sales and Marketing
• Responsible for creating and reviewing business requirement documentation, functional specifications, project schedules and test plans
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Prepared for GAP Analysis; identified and documented improved areas to meet capital requirement regulations for Basel II Compliance.
• Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance wif teh Basel II Accord.
• Identify customer marketing opportunities by applying data mining models
• Establish documentation for Agile methodology for implementation wif a very water-fall-centric development team.
• Involved in mentoring specific projects in application of teh new SDLC based on teh Agile Unified Process, especially from teh project management, requirements and architecture perspectives.
• Conducted JAD sessions for communicating wif Stakeholders and Project directors
• Converted various SQL statements into stored procedures theirby reducing teh Number of database accesses.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Enabled Proper selection of teh hash table design parameters for faster table look-up.
• Created re-usable components using shared containers for local use or shared use.
• Imported and exported repositories across projects.
• Created Error Files and Log Tables containing data wif discrepancies to analyze and re-process teh data.
• Used Aggregator stages to sum teh key performance indicators used in decision support systems.
• Developed QA Test Strategy, Test Plan and Scope of Testing & managed QA Team.
• QA process standardization through analysis of existing scenario, problem cause report and mitigation measures.
• Define teh overall testing goals and strategy for teh systems being tested.
• Test execution, defect logging, daily reporting.
• Quality Center set up and administration activities.
• Testing release process monitoring.
• Recommend continuous process improvements.
• Point of contact for QA related processes.
• Prepare Testing metrics, Develop and Present Test Summary Reports for senior management.

Confidential

Project Manager

Responsibilities:

• Responsible for teh senior-level management of business and technical programs and projects from initiation through implementation, including: planning, analysis, design, development, testing and implementation.
• Plan, execute and manage multiple programs and projects wifin teh defined scope, quality, budget and schedule.
• Reporting directly to teh CIO, General Counsel and VP’s, translate strategic vision into several strategic projects, including: PMO methodology design and implementation; Process improvement utilizing methodologies; Patenting of industry leader technology; Development of teh corporate strategic plan for project approval and prioritization; Implement Agile Scrum methodologies, tools and daily scrums; Develop product, program and project road maps.
• Provide regular and weekly status updates to Senior and Executive management and Steering Committees.
• Identify and escalate project risks, issues and mitigation plans to Executive and Steering Committees and resolve wif influence.
• Develop strong partnerships wif business leadership to ensure that new business opportunities support and improve teh corporate vision and strategic goals.
• Analyze complex cross-functional business processes, develop appropriate business requirements and translate into program and project schedules.
• Identify and secure resources and coordinate teh efforts of business and IT management and third-party vendors in order to deliver projects according to plan.
• Oversee quality control throughout teh project life cycle. Establish project business cases, governance and charter.
• Understand and comply wif established corporate and IT standards and methodologies.
• Required skills and noledge in systems analysis and design, creating technical design documents, and creating integrated design documentation.
• Managed project efforts of major stakeholders including Marketing, Sales, Financial Operations, Executive and Senior Management, and virtual staff.
• Managed complex programs and projects, and assembled and managed a virtual team of 50+ cross-functional resources.
• Directly responsible for managing multiple projects by creating and monitoring multiple project plans, issues logs, risk registers, budgets, meeting minutes and status reports. Defined scope, assigned responsibilities and monitored project progress.
• Diplomatically and decisively managed teh often-opposing expectations of senior, executive and regional management.
• Responsible for managing teh full SDLC of mid-to-large projects, following standard PMI principles, team coordination, external client management.
• Provided standard project documentation: Project Charters / Scopes, Project Plans, Risk Mitigation and Resource Plans, Schedule/Cost Performance and Progress reports.
• Responsible for process improvement efforts, including: Change Management, Risk Management, Quality Control, and SDLC standards.

Confidential

Sr. Software Developer/ Team Lead

Responsibilities:

• Managed 30+ Developers and System Engineers responsible for development, database, support, and consulting services.
• Conducted presentations and sessions to executive management.
• Developed complex workflow systems
• Acting Manager on various high visibility projects. Managed all aspects of teh project life cycle, established schedules and status reports, and managed software acceptance. Facilitated cross functional communication wif all levels of management.
• Designed and wrote specifications for system enhancements and trained junior staff.
• Implemented best practices, standards and procedures including quality and delivery methodologies.
• Ensured compliance wif teh documented software processes and procedures throughout teh life cycle of software products.

Confidential

Assistant Web Designer

Responsibilities:

• Created web site designs based on client's specifications.
• Created and edited images and graphics for website use.
• Collect, edit, customize contents for teh websites & Produced sample sites & received feedback about draft sites.
• Assisted teh Senior Web Developer wif localization-related tasks on banners, newsletters, emailing, mini-sites, image galleries, ad hoc tasks & wide range of web based projects.
• Design / create / localize graphical online media assets such as Flash animations, static banners, email templates, posters, etc. to support online campaigns and marketing operations.
• Coordinated wif Art Designer on print design (ads, direct mail, brochures and logos).