SUMMARY

• Business Systems Analyst with over six years of experience in planning, coordinating and managing multiple aspects of complex information technology projects.
• Excellent Business Process Analysis skills with the ability to support multiple simultaneous projects and initiatives.
• Experience in effectively training on site and offshore business analysts, engineers, developers and technicians.
• Demonstrated analytical skills in complex healthcare software implementations.
• Strong knowledge of current industry standards, i.e. Six Sigma, Capability Maturity Model Integration (CMMi) and HIPAA.
• Software Development Life Cycle experiences include Planning and Defining Project Scope, Sequencing Project Deliverables, Planning Resources, Developing Schedules, Developing project Budget and Managing Project Risks and Issues.
• Participated in all phases of the project life - cycle, including the creation of the business case and project charter, work flow design, project documents management and business process improvement.
• Extensive experience in HealthCare/Clinical Applications such as Siemens Soarian Clinical C5/C6, Siemens Soarian Financial 3.0/3.1, Siebel eClinical 7 and other Healthcare Systems.
• Extensive experience and knowledge of ICD-9 Diagnosis codes. Implemented the changes to ICD-9 codes in the Soarian Clinical application.
• Experience in drafting test strategies, test scenarios, and played a key role in User Acceptance Testing (UAT), Integration Testing and Regression Testing.
• Strong understanding of clinical workflows and healthcare software systems.
• Expertise in Project Management concepts, practices, tools and techniques and ability to establish and maintain excellent working relationships with co-workers and senior management.
• Excellent analytical, problem-solving and communication skills.

TECHNICAL SKILLS

Expertise: Project Management, Requirements Analysis, Process Implementation, Strategy Development, Client Relations, Quality Control, Team Leadership, Risk and Portability Analysis

Requirements Management Tools: Rational Unified Process, Rational Rose, Rational Requisite-Pro 6.0, Rational Clear-Quest, Rational Clear-Case, DOORS

Industry Standards: Six Sigma, Sarbanes - Oxley (SOX), CMMI, HIPAA

Databases: Oracle 10g/9i/8.0, Sybase 12.x/11.x., MS SQL Server 2000, Microsoft Access, SQL*Plus, IBM DB2

Methodologies: Software Development Life Cycle (SDLC), Waterfall, SCRUM, Rational Unified Process (RUP), Agile Software Development and Extreme Programming (XP).

Software Development Standards: Rapid Application Development (RAD), Feature Driven Development (FDD), Joint Application Development (JAD), Lean Development (LD), UML (Unified Modeling Language).

HealthCare/Clinical Applications: Soarian Clinical C5/C6, Soarian Financial 3.0/3.1, Siebel eClinical 7, ICD-9, Enterprise Claims Management System, Health Insurance Policy Management System, Medicare Part D Claims Processing.

HD/Testing Tools: TOAD v8.6/9.0/9.1, Test Director 8.0, QTP 10.0/9.2,Mercury Quality Center 9.2, Remedy7.0, PVCS Tracker, VB Scripting

Programming Languages: C, C++, Java, HTML, SQL, PL/SQL, SQL*Loader, Visual Basic, PHP scripting

MS Suite: Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook), MS Project 2003, MS Project 2007, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, MA

Sr. Business Systems Analyst

Responsibilities:

• Managed the day-to-day operational and tactical aspects of multiple mid-sized and large scale projects.
• Participated in project planning with the IT and business groups.
• Managed a multi-functional and cross-divisional team and organized workload, changing priorities and deadlines for the team.
• Gathered external client business requirements, established policies and procedures, and managed client relationships.
• Documented CRDs, created and managed project plans and facilitated Cross Application Reviews.
• Used Rational Requisite-Pro for documenting Business Requirement Documents (BRDs), change controls, and support resolutions.
• Actively participated in all phases of the project life-cycle, including the creation of the business case and project charter, work flow design, project documents management and business process improvement.
• Provided support and maintenance for issues related to exchange of data between internal applications and Oracle Databases.
• Facilitated weekly meetings with Quality Assurance (QA) teams to continuously improve the Quality Assurance process.
• Used Toad for Oracle to generate and execute SQL queries for extracting data from the Oracle Databases for analysis.
• Responsible for timely reporting to project team members, IT leadership, and internal customers.
• Worked closely with development for implementing several major and minor system updates.
• Facilitated project meetings and problem solving sessions with business units, user communities and cross-functional teams to identify opportunities of process improvement.
• Planned and supervised project milestones, deliverables and schedules.
• Coordinated efforts and schedules of project team members and mentored junior business analysts in translating business requirements into functional Requirements.
• Documented Checkout Scenarios, Test Scenarios and reviewed Test Outputs for accuracy.
• Created help desk tickets in Remedy and tracked project defects in Rational Clear Quest.
• Reviewed and approved Technical Specification Documents TSDs as a subject matter expert.
• Performed other assigned day to day project responsibilities with a focus on requirements development, implementation and post-production support.

Environment: Rational Requisite-Pro, Toad for Oracle, Oracle 10g, Remedy 7.0, PHP scripting, CMMI level V Processes, Rational Clear-Quest, Rational Clear-Case, MS Access, MS Project, MS Visio and MS Outlook.

Confidential - Lexington, MA

Systems Analyst

Responsibilities:

• Responsible for Quality Assurance and Business Analysis, Data Analysis, Gap Analysis and Research.
• Used Agile / SCRUM Methodology as the Software Development Life Cycle.
• Developed Order forms for Medication Orders, Dialysis Orders, Lab Orders.
• Documented BRDs for Order Entry, Order completion and processing of charges for completed Orders.
• Developed Functional Specification Documents for patient encounter load processes.
• Extracted large volumes of data from Legacy Systems & Oracle database using SQL, PL/SQL.
• Developed Patient Assessment forms, Patient Charting, Patient Results, Patient History forms.
• Ensured the data flow of data entered in Soarian Clinical UI to databases and other interfaced applications.
• Designed several workflows in workflow engine manager for Soarian Clinicals for Patient admission, Orders, Assessments, Patient Absence, etc.
• Coordinated with Subject Matter Experts (SME), Business & IT groups to resolve project implementation and support issues.
• Used Toad for Oracle to generate and execute SQL queries for extracting data from the Oracle Databases for analysis.
• Used Siemens Soarian eCube Clinicals to research and analyze patient clinical data i.e. patient medical history, patient treatment history and patient dialysis information, etc. to identify root cause of data redundancy.
• Used UML to create Use Case Diagrams, Activity Diagrams and Sequence Diagrams to describe business processes, organizational structure and business area context.
• Identified opportunities for system improvements based on business requirements and processes.
• Communicated task status, issues and action items to management, customers and other project stakeholders as and when required.
• Used Remedy application to log, track and monitor process defects.

Environment: Siemens Soarian eCube Clinical C5/C6, Siemens Soarian Financial 3.0/3.1, MS Access, MS PowerPoint, MS Outlook, Agile/SCRUM, UML, TOAD 9.0/10.0.0.41 , Remedy, Oracle Database 10g, ICD-9 Diagnosis Codes, iHUB, Iguana, SQL, Visual Basic, VB Scripting.

Confidential

Business Systems Analyst

Responsibilities:

• Responsible for Project Planning, Requirements Gathering & Analysis.
• Used SCRUM as the Software Development Life Cycle.
• Documented detailed Functional Requirements in Rational Requisite-Pro for several major and minor system enhancements.
• Conducted Joint Application Development (JAD) sessions with all IT groups for communicating project expectations and execution strategies.
• Scheduled meetings with developers, subject matter experts, system analysts and testers to facilitate efficient resource allocation for timely project completion.
• Communicated task status, issues and action items to management, customers and other project stakeholders as and when required.
• Used UML (Unified Modeling Language) to create Use Case Diagrams, Activity Diagrams and Sequence Diagrams for describing business processes, organizational structure and business area context.
• Designed and documented several enhancements for system issues encountered in the implementation of revenue management application.
• Coordinated with Subject Matter Experts (SME), Business & IT groups to resolve project implementation and support issues.
• Analyzed and documented system updates to the web-based application.
• Examined work lists, data feeds, data reports and took necessary actions against issues.
• Worked with the QA team for front end, back end and regression testing.
• Played a key role in User Acceptance Testing (UAT), System and Verification Testing.
• Created Process Workflows for important system enhancements.
• Used TOAD v8.6 to generate and execute SQL queries for extracting data from the Oracle Databases for analysis.
• Ensured the use of SOPs, guidelines and regulatory compliance procedures in documenting, implementing and executing important process changes and enhancements

Environment: UML, MS Office Suite, MS Project, SQL, MS Access, ERwin Data Modeler, TOAD v8.6/9.0, Oracle Database 10g, Rational Unified Process (RUP), Visual Basic, VB Scripting, Load Runner 8.0, Test Director 8.0.

Confidential

Technical Lead / Systems Analyst

Responsibilities:

• Responsible for systems analysis, development, enhancement, maintenance and support for the Siebel CRM Web-Application.
• Executed several GUI screens enhancements for the web version of the User Interface.
• Used Rational Unified Process as the Software Development Life Cycle.
• Used Rational Requisite-Pro for documenting functional requirements.
• Identified issues that impacted Operations productivity and effectiveness and identified solutions.
• Worked with stakeholders to gather business/functional requirements and prepare relevant documentation e.g. Functional Requirement Documents, Functional Specifications & Traceability Reports.
• Extensively used Export/Import Utilities for transferring data between applications.
• Participated in Logical and Physical database design sessions.
• Monitored batch data feeds/updates to the IBM DB2 database.
• Provided post production support for the web-application.
• Worked with technical group for developing a utility for database comparison and migration of data from source database to multiple destination databases using PL/SQL.
• Worked with technical teams for integrating reports into the Siebel web based Application.
• Worked with technical teams for Database Migrations and Installations.
• Performed extensive requirements analysis and developed detailed use-cases and workflows.
• Worked with QA analysts to create comprehensive test plans, test cases and test scripts for unit and integration testing.
• Worked with Support team to resolves any issues with batch data feeds/updates to IBM DB2 Database via the Siebel 8.0 application.
• Used Rational Clear Case and Rational Clear Quest for Version Control and Defect Tracking

Environment: Siebel CRM 8.0, J2EE, JavaScript, Rational Unified Process, Rational Rose, Rational Requisite-Pro, Rational Clear-Quest, Rational Clear-Case.

Confidential, Minneapolis

Technical Analyst

Responsibilities:

• Responsible for systems analysis, development, enhancement, maintenance and support for the HIET Application
• Performed feasibility study of risk based areas in the system.
• Planned and supervised the project milestones, deliverables and schedules.
• Performed several database tuning tasks and built reports using PL/SQL
• Extracted large volumes of data from legacy systems and uploaded into the Oracle database using SQL*Loader and PL/SQL.
• Responsible for executing back up and recovery plans.
• Designed and Developed GUI interface for the Confidential Integrated Estimation Tool application.
• Developed and maintained a system to process data feeds from various internal applications.
• Performed other support duties including job scheduling and monitoring using job scheduler application.
• Developed test scenarios of the risk prone areas of the system.
• Prepared associated technical documentation as subject matter expert.
• Executed several GUI screens enhancements for the end users.
• Used UML to create Use Case Diagrams, Activity Diagrams and Sequence Diagrams to describe system structure and process context.
• Provided technical software support and assisted junior technical analysts

Environment: MS Sequel Server, .NET, UML, PL/SQL, MS Access, MS Excel, Data Mapping/Modeling, Windows NT 4.0.