Business Analyst Resume

SUMMARY:

Successful business analysis experience in global organizations supporting financial software. Demonstrated IT support and troubleshooting strengths in implementations, production support, change control, project management, SDLC, workflow analysis, process re - engineering, and requirements gathering. Particular strengths in financial fee billing implementations for various subsidiaries and external clients.

EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Identify and provide recommendations for process and technical constraints through functional analysis, process decomposition, process mapping and flow charting using MS Visio.
Provided Confidential support with documentation of their billing workflow by working with the subject matter experts to validate existing processes.
Participated in the Cut Out In Error Task Force meetings.
Developed, implemented, and supported continuous improvement of quality assurance for back office processing.
Created PowerPoint presentations that included documentation (i.e. process details, Visio process mappings, dashboards) for weekly leadership reporting.

Confidential

Business Analyst

Responsibilities:

Gathered requirements from users, analyzed existing systems and workflow, recommended solutions.
Triaged tickets and worked with development to resolve issues.

Confidential

Business Analyst

Responsibilities:

Worked with clients and development to triage help desk tickets and resolve reported issues.
Participated in requirements gathering sessions.
Conducted extensive testing on new versions of the loan origination software.

Confidential

Independent Consultant

Responsibilities:

Provided business analysis support by creating documentation for software implementations
Assisted in sales demonstrations, develop workflow documentation for a potential client, and conducting brainstorming sessions with the development team.
Provided analysis and testing for the fee billing software, analyzed existing report requirements and provided potential solutions.

Confidential, Baltimore, MD

Lead Software Business Analyst

Responsibilities:

Act as the subject matter expert on financial fee billing while being a liaison between developers and internal/external clients.
Lead the development of Sharepoint documentation for business requirements, functional requirements, technical requirements, unit test plans, manual regression test plans utilizing use cases and test cases, disaster recovery plans, bug tracking, user training, release notes, data conversions, user manuals, gap analysis, and related SDLC documents.
Gathered requirements for interfaces including import files for data conversions and export files for ancillary systems. Provide assistance in the areas of design, development, and maintenance/support for various interfaces and provided mock-ups.
Planned, conducted and coordinated business application activities.
Managed requirements, assessed solutions, prepared business cases, and improved business processes.
Met regularly with the billing system development team to review all aspects of SDLC.
Conduct feasibility studies, calculation comparisons, evaluated differences, and recommended solutions during production parallel periods for new system users.
Follow-up with stakeholders in order to elicit, analyze, communicate, define and validate business requirements and business processes.
Participated in Business Process Reengineering where existing system workflows were analyzed, develop proposed workflow documentation, provide automated solutions, and implement changes.
Worked with the development and finance teams in order to establish a check collections process to be incorporated into the billing software.
Led and trained other business or application support analysts on SDLC.

Sr. Application Support Analyst

Confidential

Responsibilities:

Supported a variety of financial applications in a second level support capacity.
Acted as the primary business analyst on the financial fee billing system.

Confidential

Billing Manager

Responsibilities:

Managed and led the financial fee billing process for 16,000 accounts including the following activities:
Handled the business analysis and initial conversion to new financial fee billing system for 4000 existing accounts.

Portfolio Administrator

Confidential

Responsibilities:

Handled reporting and billing needs for 75+ financial advisors which included administering over 1000 multimillion dollar portfolios.

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