PROFESSIONAL SUMMARY:

• Recognized me.T. Program Management and Project Management professional wif demonstrated leadership and SDLC implementations skills, who successfully managed programs and projects from $6 - $15 million.
• A highly motivated and self-directed proven leader wif an emphasis on web-based Enterprise Content (ECMS) and Document Management Systems (DMS)domain, wif teh ability to comprehend business requirements clearly; and teh expertise to propose highly TEMPeffective solutions to increase revenue and reduce costs.
• A respected leader wif in-depth experience in technology management and project monitoring to ensure comprehensive implementation of business solutions; identify and complete project estimates and risk assessments.
• Quality and results driven wif a strong working knowledge in multiple areas of CMS methodologies; such as content workflow - implementing repeatable processes to manage content throughout teh entire content lifecycle. content strategy - increased accuracy and efficiency of technical information, multi-channel publishing, re-use of assets across publication types and multiple departments. CMS program/project management managing web-based implementation projects, including cross-functional teams.
• Strong working knowledge of Project Management (PMI) and Agile Project Management

TECHNICAL SKILLS:

Content & Document Management Systems: Autonomy Interwoven (TeamSite, Open Deploy, Data Deploy, and Media Bin), iManage WorkSite MP, MS SharePoint, Metadata, Adobe (ADEP) CQ5.4

Business Analysis: BPI, BPR, requirements gathering, business use cases

Databases: SQL Server

Design/Modeling: MS Visio

Internet Technologies: SEO, TCP/IP, HTML, Web 2.0, FTP, Mozilla Firefox, Netscape, Internet Explorer, Webex, Vignette, HTTP/HTTPS

Languages: HTML, XML

Methodologies: Waterfall Method, PRINCE2, Systems Development Life Cycle (SDLC)

Operating Systems: Microsoft Windows (9x/NT/2000/XP), HP-UX,UNIX, Solaris

Project Management: Timeline, budget, WBS, resource allocation, scheduling, project timeline, project charter, project initiation, MS Project, MS Visio, PMI/PMBOK, status reporting

Web Application Server: iPlanet/Grapevine (search engine), IIS Web Servers

Q/A: HP Quality Center & Quick Test Pro, QA Test (Master) Strategy Document, Team Planning & Management

Other Tools: Open Systems (GL), Quicken, QuickBooks, Quick Pay, MS Word, Implementation & Management of Help Desk/Technical Support Teams, Camtasia Flash, MS Office (Word, Excel, PowerPoint), Lotus 123, Adobe Acrobat

PROFESSIONAL EXPERIENCE:

PROJECT/PROGRAM MANAGER

Confidential

Responsibilities:

• Responsibility for coordinating technology solutions and related information systems and communications design, coordinating wif key program tracks including requirements and business process design, grid planning and analysis, application workflow analysis, offshore development and CMS architecture teams, engagement relationship/experience, team mobilization and planning.
• Develop program governance guidelines, project plans and executive project status reports to maintain best practices.
• Lead teh program team in teh delivery of overall conceptual, functional and technical design wif related physical business models on-time and wifin budget to achieve project deliverables.
• Consult wif clients to gather project requirements and coordinate product customizations.
• Maintain project road maps to align product development wif teh business objectives of teh client(s), support overall on/offshore team efforts and promote targeted enterprise content management solutions.
• Specializing in problem solving to find creative technical solutions to business objectives.

BUSINESS CONSULTANT

Confidential, Houston, TX

Responsibilities:

• As Project Manager for teh CQBokz Gift Card Portal - utilized Adobe CQ5 (WCM) tool. Progressed from APM (associate project manager) to Project Manager. Successfully managed teh development and implementation of our Gift Card Portal to include both web and mobile based applications. This implementation is used as a demo/marketing site for teh business development and future employee for teh Adobe CQ5 WCM application.
• As Q/A Manager; responsible for managing teh entire QA Testing strategy and writing Master Test plans for teh Autonomy (Interwoven) TeamSite implementation at Franklin Templeton Investments; to include Integration, System, and User Acceptance testing of Autonomy Teamsite Enterprise Content Management System. Supported stakeholder’s (SIT) testing efforts, as product SME for Autonomy Team Site Enterprise Content Management System (ECMS).
• Requirements Traceability Matrix, managing test scripts/case development, determining staffing requirements, interviewing and assigning test engineers; participating in QA meetings, and gaining stakeholder approval(s).
• Developed metrics and action plans, including key performance indicators (KPI) collection and reporting.
• Managed QA testing for all impacted areas of teh project and participated in defect review/management meetings wif business stakeholders utilizing HP Quality Center (HPQC).
• Lead test strategy review and signoff meetings wif teh business.
• As Sr. Analyst: translated business and technical requirements into functional specification documents for Autonomy Team Site Enterprise Content Management System solution.
• Review technical specification design document and service specification documents to provide feedback on any ambiguity or missing components based on requirements to meet stakeholder expectation.
• Work wif business analysts and developers to define business requirements and use cases; and maintain requirements in Sharepoint.
• Work wif cross-functional teams to implement and test TeamSite content management system.
• Facilitating new business stakeholders on ECMS, WCM, DMS, DAM, solutions and best practices.

Technologies/Platform: Adobe CQ 5.4, Autonomy (Interwoven) TeamSite (7.x), HP Quality Center 9.0, Windows XP server, Windows 2000, MS Outlook, MS Sharepoint

Business Analyst

Confidential

Responsibilities:

• Instrumental in strategic planning, modeling and teh delivery of projects such as MasterCard Advisors and teh (Autonomy) Team Site Enterprise Content Management System (ECMS) customization for Creative Agency Approval.
• Analyzed wireframes and conversion documents.
• Developed business use cases, workflows, screen mock-ups.
• Prepared business process models to identify alternatives for implementing TeamSite custom changes for marketing projects.
• As SEO analyst; updated international websites to increase global brand development and web site traffic.

Technologies/Platform: Autonomy (Interwoven) TeamSite (6.7), Windows Server, Windows XP, HP (Mercury) Quality Center 9.0, HP (Mercury) Quick Test Pro

Confidential, TX

Q/A Test Analyst

Responsibilities:

• Reviewed functional business requirements, user interface specifications and design requirements to develop and execute test cases.
• Participated in regression and iterative testing. Identified and cataloged tests, recorded results and escalated defects utilizing HP Quality Center (HPQC) and Quick Test Pro (QTP).
• Maintained Web 2.0 media (such as Wikis, Blogs, Portals, and Knowledge Management systems) via corporate Internet/Intranet; to include international job search portal, corporate newsletter, content management and internal team wiki(s).
• Responsible for application testing to include integration, UAT, (manual) iterative and regression testing of content management (CMS) and document management (DMS) systems.

Technologies/Platform: TeamSite (6.5/6.7), WorkSite/MP (5.0), Windows Server, Windows XP, HP Quality Center 9.0, HP Quick Test Pro, MS Sharepoint (MOSS) 2007

Project Manager

Confidential

Responsibilities:

• TEMPEffectively led teh CMS project team in parallel wif clients’ business objectives, teh project schedule, and budget.
• Worked wif business and technology stakeholders at multiple client engagements to translate web authoring and publishing requirements into content management solutions.
• Remote administration of web-application servers; to include installation and configuration of TeamSite, Open Deploy, Data Deploy, WorkSite MP and Media Bin servers, including basic customization and routine maintenance to include upgrades: TeamSite CMS (version 6.0 to 6.5), WorkSite MP (4.1 to 5.0), Media Bin (4.5 to 4.5.3).
• Installed updates, patches and rebuild existing backing store(s) to configure software, services, settings, and manage branches, file structures, and user access for all Interwoven applications.
• Conducted weekly to end user community regarding best practices and functionality of enterprise content management tools. iManage Worksite MP document management system administration; to include user access/security, work areas container creation, customizations, server upgrades, configurations, and .
• Utilized MS Project to track timelines, milestones, deliverables and managed operational aspects of projects and scope.
• Media Bin (DAM) System Administration and task management to manage various Media Bin Client interfaces (Windows and Apple client, web client, Enterprise Manager) and Media Bin Web services.
• Provided workshops (via Webex) to acclimate client user communities to become proficient in iManage WorkSite MP (DMS).

Technologies/Platform: TeamSite (6.0/6.5), WorkSite/MP (4.1/5.0), Media Bin (4.5.3), Windows NT Server, Windows XP and Apple Client (desktop) PC’s.

INTERNET SYSTEMS ANALYST

Confidential

Responsibilities:

• Administration of Interwoven TeamSite servers; to include installation, configuration, maintenance and support of client/server instances; to include Open Deploy, Data Deploy, branches, file structure, user access, services patches and upgrades on development, staging and production servers.
• Served as liaison between cross-functional teams dat included Unix LAN/WAN, developers (programmers), project managers, and stakeholders to deliver Interwoven content management solutions.
• Responsible for root cause analysis, fault tolerance/resolution and configuration management of fifty TeamSite (ECMS) servers.
• Installed, configured and upgraded Interwoven TeamSite application and web servers; to include software, services, settings, directories, storage in compliance wif corporate standards and business project requirements.
• Subject Matter Expert (SME) for content migration to support multiple business units.
• Implemented team knowledgebase of TeamSite FAQ’s on corporate Intranet.
• Performed TeamSite upgrades from version 5.0 to 5.5 to 6.0; and maintained stable environment to include branches, file structure and user rights.
• Trained content producers/authors and editors on TeamSite content delivery strategies. Articulated teh benefits of teh “Interwoven Product Suite” wif respect to usability function keywords, metadata, and best practices; and showcased how these would aid in business solutions.
• Responsible for 50 maintaining enterprise web and search engine servers to facilitate teh AGe-Net proprietary application and world-wide content updates.
• Provided technical writing to provide user-friendly user guides and manuals.
• Facilitated Project coordination wif timelines, milestones and deliverables using MS Project.

Technologies/Platform: Interwoven Team site 5.0/5.5.2/6.0, Open Deploy, Data Deploy, Workflows, XML, HTML, IPlanet, Windows NT Client, HP-Unix Servers