Accomplished Sr. Business Analyst with over fifteen 15 years of experience in the IT industry, twelve 12 of which are in direct support of new development using the SDLC. Accustomed to interacting with customers, vendors and technical staff in a team environment. Capable of multiple roles Project Lead, Business Analyst, and Business Intelligence Admin/Developer for high visibility projects and systems. Proven track record with successful implementations of all project life cycle stages from requirements gathering through implementation and enhancements. Solid team leadership and management skills combine to deliver projects exceeding expectations. Strong communication/ diplomacy skills, highly adept at facilitating discussions and negotiations with stakeholders, directors, and upper management. Consistently delivers quality IT products on time and within budget.

• Establish and implement effective requirements practices, including use and continuous improvement of the requirement's development and management processes.
• Extensive experience performing business analysis developing project charters and scope, eliciting, developing, gathering, validating, verifying, and managing functional/non-functional/technical requirements throughout the project's life cycle.
• Extensive experience creating problem statements, business cases, user scenarios, complex use cases, change management, defect tracking, test case scenarios, and writing testable use case detail requirements.
• Five 5 years' experience designing and developing data models ERD , SQL queries, and web-based user interfaces for medium to complex enterprise applications.
• Proficient with UML artifacts and design with specific emphasis on the business and user interface modeling and requirements workflows utilizing Together Designer 2008, Visio, and Word.
• Over seven 7 years' experience as a tester utilizing a variety of methods and tools such as HP QTP and Quality Center for writing test cases and tracking product defects.
• Work with stakeholders from all business units and related third parties to define and document business processes and software requirements for technology initiatives, including online products, content management systems, and business information systems.
• Strong communication and validation skills. Able to iterate through the requirements in phases. Evidence of staying in alignment with business sponsor, stakeholders, and management.
• System Analysis Skills
• Extensive experience researching, evaluating, analyzing, procuring, implementing, supporting, and maintaining software packages COTS/GOTS and tools. Configures and upgrades software packages as needed.
• Collaborates with business users, stakeholders, management and technical team to identify alternative solutions to business problems.
• Assist programmers during system development, ex: provide use cases, flowcharts, and database design.
• Extensive experience researching problems, planning solutions, and recommending software and systems.
• Coordinate development efforts to meet business and/or other requirements needs.
• Ability to translate user requests into system and solution requirements.
• Liaison between Vendors and IT Professionals.
• Experienced in analyzing and designing Graphical User Interfaces for web-based information systems.
• Prepared and provided product demonstrations and training for various systems.
• Perform system testing.
• Data Analysis and Reporting
• Extensive experience in performing data analysis and data mining tasks utilizing several methods and tools such as Excel, SQL Developer, MS SQL, TOAD, and Oracle.
• Experience implementing and administering a Business Objects enterprise reporting environment.
• Seven 7 years' experience with report writing tools and SQL queries using Business Objects v10/XI 3.1, Crystal Reports v10 and XI 3.1, and TOAD.

Business Analyst

Confidential

• Define the business problem and primary objectives of new projects. Identify and validate the key business requirements.
• Perform requirements gathering, development, and management for IT projects. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that requirements and process models accurately portray specific business needs.
• Develop and manage functional/non-functional requirements based on business requirements for assigned projects.
• Contribute to project plans provide estimates scheduling.
• Develop and manage test plans and test cases using HPQC, coordinate walk-through and sign-offs, and document test results.
• Lead Business Analyst responsible for identifying process improvements, new initiatives, and handling change requests for PPLSolutions' Customer Care Center. Work with Customer Care to define needs and set expectations.
• Work closely with business partners, developers and test team.

Senior Business Analyst

Confidential

• Developed and managed requirements for projects developed and managed backlogs attended daily scrums created and maintained User Stories for Agile projects.
• Work closely with business partners, developers and test team as the Concierge/eServices interfaces are developed and tested using Agile scrum methodology.
• Gathered requirements with M/PRI and numerous subject-matter experts around the world using Adobe Connect and teleconferencing.
• Conducted requirements gathering techniques such as face to face, prototyping, storyboarding and holding JAD sessions.
• Updated approximately 16 Business Requirements Documents BRD for the Concierge/eServices client to include user interfaces, use cases, form mock-ups, business rules and workflows.
• Wrote 15 report requirement documents for the Concierge solution.
• Wrote W2 as-is system requirements document to baseline the current implementation.
• Wrote W2 as-is System Design document.
• Wrote numerous BRDs for specific service request types.
• Worked on and delivered several Standard Operating Procedure SOP documents for the Plan of Action and Milestone POA M to recertify and accredit the existing PASS v2 system.
• Documented System Security and Contingency Plans for Concierge/eServices software solution.
• Created requirements baseline and installation guide documents for W2.
• Implemented a SharePoint 2010 solution on Windows 2008 Server/MS SQL Server for developers to work on a new form publication with Microsoft Publisher. This required an installation of the software.
• Designed a SharePoint 2010 website to host a configuration control board solution to automate the processes.

Multi Function Business System Analyst Senior

Confidential

Senior System Analyst

Confidential.