SUMMARY:

• Client interaction for requirement gathering, risk assessment, finalization of functional specifications.
• Generate and compile reports based on findings, including causes & solutions to systems issues.
• Excellent skills in writing Business Requirements Document (BRD), Business Process Document, USE Case, Functional Specifications (FRD), Systems Design Specification, Workflow and diagramming skills for drawing UML diagrams such as Use Case diagrams, Activity diagrams, State Transition diagrams, Sequence diagrams, Class diagrams, Data Flow Diagrams (DFD) and Requirement Traceability Matrix.
• Data analysis and administration to provide reliable, accurate data to meet different management needs.
• Facilitating workshops to identify and validate various features, requirements and specifications.
• Initiating and participating in Brainstorming sessions to approach areas of improvement (within the team and for the development of project).
• Experience in conducting Joint Application Development (JAD) sessions with stakeholders and other project team members for requirements gathering, analysis and design.
• Possesses strong knowledge of insurance terminology and extensive experience working on insurance projects.
• Delivering high - quality artifacts such as business requirement documents, business process models, flow diagrams, context diagrams, use cases, user stories, user interface models and mock-ups, technical specifications documents.
• Strong Communication skills: written, oral, interpersonal and presentation.
• Very good understanding of support project, incident management, and SLA management.
• Maintaining and monitoring project progress and status using MS Project, providing high level estimates of efforts for analysis, implementation and estimating delivery schedule and resource allocation.
• Maintaining knowledge repository for future reference and other team members.
• Extensive experience as an Onsite coordinator on Financial and Insurance domains.
• Gathering information from SMEs (Subject Matter Experts).
• Analyzing business issues during enhancements and providing solution on those tickets/defects raised for our team.
• Coordinating and conducting walkthrough of requirements with users, testing and development teams for queries/doubts resolution sessions.
• Attending client meetings and assisting in the coordination of Solution Definition.
• Excellent Communication, Presentation and Interpersonal skills, Self-starter, Team player with Project Management and Leadership skills.
• Excellent knowledge of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development and Life Cycle Process. Solid understanding of SDLC methodologies like Waterfall method, Agile Scrum.
• Coordinated daily Scrum Meetings (Agile methodology), sprint planning, sprint review and sprint retrospective.
• Strong experience in defining project scope, estimation and scheduling.
• Prioritizing tasks and project needs as per product owner and sponsors.
• Handling billing of resources (both onsite and offshore).
• Oversee successful implementation of the project at client location.
• Extend post-implementation, application maintenance and techno-functional support to the client.
• 24 x7 on-call to coordinate production installs and troubleshooting issues.
• Remain in constant communication with the client to ensure that any issues and concerns are being addressed.
• Work with senior management to meet financial goals by monitoring & identifying variances for the Project Plan’s projection versus actual.
• Directed project teams in process improvement, implementation, & maintenance.
• Facilitated the roll-out of Project Management Policies and Procedures to the organization.
• Work with Senior management and the Stakeholders to organize projects according to release date.
• Coordinating with various teams including offshore and onsite for the development work progress.
• Creating and updating work breakdown structure (WBS) for accurate and effective estimates.
• Provide Monthly Quality Activities reporting to senior management
• Interfaced with team members and stakeholders to manage changes to the project which may involve changes to technical requirements, business requirements, budget or schedule
• Performed ongoing review of project status; identified possible project risks.
• Recommend and implement risk mitigation solutions as approved and as appropriate.
• Tracking enhancements progress and reviewing defect sign - off documents.
• Ensured project methodology was understood by team members and followed.
• Compiled data & statistics for monthly/quarterly reporting to Senior Management.
• Ensured project documents were complete, current, and stored appropriately.
• Coordinate with technical team to get the tickets resolved and provide postproduction support.
• Managed tasks including Test requirement analysis, scenario design, Test Data preparation to ensure adherence to technical specifications.
• Deploys effective test suites & regimes for In-house / Client Software Application development, Information System launches and Operations System enhancements.
• Handling execution /design & review of Test Cases, conduct User Acceptance Tests, and prepare Software Fault Reports.
• Performing software testing (functional, integration and regression).
• Preparation of regression and integration test plans, their execution and documenting the test results.
• Hands on experience in Jobs’ scheduling, cycle monitoring and abend reporting and solving.
• Rich experience in development and implementation of IBM Mainframe based projects.
• System testing, implementation, and checkout of new products.
• Strong knowledge of admin engine in insurance like wmA, Vantage and of DSS (Commissions).
• Production support activities on mainframe involving the nightly batch support, meeting online SLA’s.
• Exceptional Analytical, Trouble shooting, and problem solving skills.

TECHNICAL SKILLS:

DOMAIN EXPOSURE: Insurance, Annuity, Property and Casualty, Financial Services, Retail, Vantage and wmA (Wealth Management Accelerator).

TECHNOLOGICAL EXPOSURE: SQL-Developer, Front-end Java, JIRA, MS Office Suit., MS Visio, Quality Center, E-Time, FullShot, Snipping Tool, LIFECAD, TOAD, PUTTY, Service Manager, OpenAir, TFS, PLSQL, Oracle DB, SAP, Oracle, Data Warehousing, Service Now, Fujitsu, COBOL, JCL, VSAM, DB2, CICS, Java, Eztrieve, Endeavor, Expeditor, Fileaid, Fileman, XPED, ABEND-AID, SPUFI, IBM DB2 utilities, QMF, SCLM, IBM’s MVS Mainframe / Zeke.

PROFESSIONAL EXPERIENCE

Confidential

Project Coordinator / Business Systems Analyst

Responsibilities:

• Maintaining knowledge repository for future reference and other team members.
• Extensive experience as an Onsite coordinator on Financial and Insurance domains.
• Gathering information from SMEs (Subject Matter Experts).
• Analyzing business issues during enhancements and providing solution on those tickets/defects raised for our team.
• Coordinating and conducting walkthrough of requirements with users, testing and development teams for queries/doubts resolution sessions.
• Attending client meetings and assisting in the coordination of Solution Definition.
• Excellent Communication, Presentation and Interpersonal skills, Self-starter, Team player with Project Management and Leadership skills.
• Excellent knowledge of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development and Life Cycle Process. Solid understanding of SDLC methodologies like Waterfall method, Agile Scrum.
• Coordinated daily Scrum Meetings (Agile methodology), sprint planning, sprint review and sprint retrospective.
• Strong experience in defining project scope, estimation and scheduling.
• Prioritizing tasks and project needs as per product owner and sponsors.
• Handling billing of resources (both onsite and offshore).
• Oversee successful implementation of the project at client location.
• Extend post-implementation, application maintenance and techno-functional support to the client.
• 24 x7 on-call to coordinate production installs and troubleshooting issues.
• Remain in constant communication with the client to ensure that any issues and concerns are being addressed.
• Work with senior management to meet financial goals by monitoring & identifying variances for the Project Plan’s projection versus actual.
• Directed project teams in process improvement, implementation, & maintenance.
• Facilitated the roll-out of Project Management Policies and Procedures to the organization.
• Work with Senior management and the Stakeholders to organize projects according to release date.
• Coordinating with various teams including offshore and onsite for the development work progress.
• Creating and updating work breakdown structure (WBS) for accurate and effective estimates.
• Provide Monthly Quality Activities reporting to senior management
• Interfaced with team members and stakeholders to manage changes to the project which may involve changes to technical requirements, business requirements, budget or schedule
• Performed ongoing review of project status; identified possible project risks.
• Recommend and implement risk mitigation solutions as approved and as appropriate.
• Tracking enhancements progress and reviewing defect sign - off documents.
• Ensured project methodology was understood by team members and followed.
• Compiled data & statistics for monthly/quarterly reporting to Senior Management.
• Ensured project documents were complete, current, and stored appropriately.