SUMMARY:

• Over 10 years of experience in Information Technology as Project Manager and Business analyst.
• Lead large, complex projects to achieve key business objectives
• Develops and manages business plans to achieve objectives, project proposal, funding limitations, work plan
• Good knowledge of different development and testing methodologies. Worked on Waterfall, RUP, Agile, Scrum methodologies.
• Predict emerging customer needs and develops innovative solutions to meet them
• Expertise at different domains like Engineering, Mortgage, Banking and Health care.
• Managed small to large resourcing teams and worked on low to high budget projects.
• Influence senior leadership to adopt new ideas, products, and/or approaches
• Have segment - wide impact Predicts emerging customer needs and develops innovative solutions to meet them
• Acted as liaison between business team and implementation team.
• Solid understanding of how to leverage business applications for competitive advantage
• Experience in conducting project meetings, requirements workshops, surveys, reviews, walkthroughs, and customer interviews.
• Direct cross-functional and/or cross-segment teams
• Experience in full SDLC from Requirements Gathering and Analysis, Evaluating Data Sources, Translating Requirements into Specifications, Business Case Development to Rollout, Production and Maintenance.
• Documented all the stages of the project development from business requirements to the production.
• Participate in the development of business strategy
• Develop and manages business plans to achieve objectives
• Facilitated JAD sessions to understand Business Process, capture System and Business Rules.
• Created the Traceability Matrices to map the requirements to use cases and to test scripts for tracking requirements and test coverage analysis.
• Experience in the total budget of the projects, cost estimation, cost approvals and cost cutting.
• Strong experience in User Accepting Testing (UAT) documentation of Test Cases and report generation to assure dat all aspects of a project are in compliance wif the business requirements.
• Experience working as a liaison between management and development team for Requirements and QA.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Experience in Project Management, Management Proficiency, Process Improvement, Planning, Cost Estimation, Evaluation

TECHNICAL SKILLS:

Databases: MS-Access, MySQL, SQL Server, Oracle

Application Languages: C, C++, Java, SQL, FORTRAN, Visual Basics

Operating Systems: Windows 95/98/2000/XP, UNIX, Linux, Macintosh

Networking: LAN, WAN, VMWare, Window Server, SharePoint Server

Office Tools: MS Office Suite, MS Outlook, MS Project, MS SharePoint

Software development methodologies: Waterfall, Agile, Scrum and RUP

Requirements Management Tools: Rational Requisite Pro, Clear quest, Share point, VSS

Reporting Tool: Web FOCUS, Crystal Report, Micro Strategy

Testing Tools: Quick Test Pro, Test Director, Win Runner, Load Runner

PROFESSIONAL EXPERIENCE:

Confidential

Sr.Business Systems Analyst /Technical Project Manager

Responsibilities:

• Successfully worked as technical project manager in the IT department for the major clients like Pfizer, Amgen, etc.
• Also played key role in delivering the low to high budget IVR/IWR projects.
• Acted as liaison between the client user group and the implementation group.
• Worked on the Workflow of the Project and provided presentation on the weekly progress of the system implementation.
• Conducted the JAD sessions to enhance the features of the build and add on benefits to the customers.
• Scheduling and implementation of the project as per the companies SDLC.
• Internal Meeting wif the technical team to discuss about the next versions, additional features and ad-hoc features.
• Maintain the total budget of the project and communicate wif the client.
• Managed resources, onsite and offshore Technical Team and provided guidance in delivering users requirements.
• Conducted several UAT to the IVR systems in order to test and validate t the specific needs of each Clinical trial.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient period to ensure accuracy and consider deadlines.
• Involved in cross-functional meetings, alternative solutions and implementing new systems and procedures.
• Provided technical customer support for Production applications, register the technical issue, allocate the required technical staff and Provide assistance until the issue is resolved.

Environment: MS Project, MS Office, MS Visio, SQL, .net, SharePoint, Trace tool, TesttrackPro, Bugzella, veeravault, Clinical Data management, workday

Confidential

SR. Business Systems Analyst

Responsibilities:

• Gathering requirements by interacting wif the stakeholders to get a better understanding of client infusion health care business processes.
• Gathering HL7 standard message publication requirements for respective in house applications and other vendor applications.
• Designed and developed Business Requirement Document, Process Flow Diagrams, and Functional Design Document, HL 7 mapping documents.
• Designed and developed Screen Mockups, Data Elements sheet and Tractability Matrix.
• Interacted wif users for verifying User Requirements, managing Change Control Process, and updating existing documentation.
• Managed offshore Technical Team (14) and provided guidance in delivering a user’s defined Application.
• Assigned task and timeline and monitor the status periodically.
• Proactively deployed the software application in to the Testing Environment and Performed Users Acceptance testing.
• Coordinated and prioritized enhancement/system requirements, timelines, Resource allocations, based on business requirements.

Environment: MS Project, MS Office, MS Visio, BizTalk interface engine, .net, eBIZ interface engine, Client portal, VSS, Patner, McKesson software’s, Goldengate.

Confidential, NY

Business Systems Analyst

Responsibilities:

• Gathering requirements by interacting wif the stakeholders to get a better understanding of client business processes in the weekly Joint Application Development sessions (JAD).
• Designed and developed Business Requirement Document, Process Flow Map, and Functional Design Document.
• Designed and developed Use Cases, Process Flow
• Interacted wif users for verifying User Requirements, managing Change Control Process, and updating existing documentation.
• Facilitated requirements gathering and process mapping sessions wif stakeholders and technical team in group and individual settings, conducted task and workflow analysis
• Coordinated and prioritized enhancement/system requirements, timelines, Resource allocations, based on business requirements,
• Worked on various different Packages of project as Assignment Creation, Distribution of Assignments, Assigning the Assignment, Managing the Assignment, Conducting Assignment, Review and updating the Assignment.
• Involved in alternative solutions and implementing new systems and procedures.

Environment: MS Project, MS Office, MS Visio, Rational Rose, SharePoint, WBI, WBM, Rational RequisitePro, Clear Case

Confidential, TX

SR. Business Analyst

Responsibilities:

• Gathering requirements by interacting wif the stakeholders to get a better understanding of client business processes during the weekly functional requirements session.
• Designed and developed Business Requirement Document, Functional Design Document.
• Designed and developed Mapping Documents for the ETL operations from database source system to data warehouse source database.
• Interacted wif users for verifying User Requirements, managing Change Control Process, and updating existing documentation.
• Worked on the impact analysis, identified the gaps between tools and helped developing new ETLs to resolve gaps and move data efficiently
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Worked on Call center summary report, Agent summary report, Agent Performance report
• Created several Test Cases and scenarios for testing
• Evaluating alternative solutions and implementing new systems and procedures, co-coordinating wif other Programs and PMO
• Conducted UAT to validate dat developed system meets the required design

Environment: MS Project, MS Office, MS Visio, Netezza, MicroStrategy, SharePoint, SQL, Aginity, Oracle, Toad, Avaya, Aspect, Genesys

Confidential, TX

SR. Business Analyst

Responsibilities:

• Gathering requirements by interacting wif the stakeholders to get a better understanding of client business processes.
• Designed and developed Use cases from the requirements and wrote Use Case documents
• Created Use Case Diagrams, Component Diagrams, Activity diagrams and Sequence Diagrams using MS Visio.
• Interacted wif users for verifying User Requirements, managing Change Control Process, and updating existing documentation.
• Facilitated requirements gathering and process mapping sessions wif stakeholders, technical team and engineering team in group and individual settings, conducted task and workflow analysis
• Worked on the impact analysis, identified the gaps between tools and helped developing new ETLs to resolve gaps and move data efficiently
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Monitored client expectations and conducted user interviews, distinguished specification
• Worked on Utilization reports which are used by management to evaluate the utilization efficiency of company resource
• Created and executed several Test Cases and scenarios for Unit testing
• Developed custom application engine interface programs to take data entered in service receipt pages and pass it to projects and billing modules.
• Evaluating alternative solutions and implementing new systems and procedures, coordinating wif other Programs and PMO
• Conducted Business Fit gap analysis. Compared new release and business requirement, compared new release menu and panels, identified customizations, online processing, reporting and interfaces.
• Responsible to setup basic financial frameworks like Accounts, calendar periods, chart fields, currency types, operator profiles, departments and GL journal information.
• Worked on billing interfaces, billing tables and involved in Customizations of Financials.
• Involved in test cases review to analyze the functional coverage and reviewed defects status, reconciles conflicts
• Used Query tool extensively to give the User Ad Hoc Reports
• Did selective loading of the PS Test database to speed up Testing
• Conducted UAT to validate dat developed system meets the required design

Environment: Rational Rose, Rational RequisitePro, Rational Clear Quest, Rational manager, Rational Administrator, PeopleSoft, SOX, COTS, MS Project

Confidential, OH

Business Analyst

Responsibilities:

• Interacted wif Subject Matter Experts, Project Manager, Developers, and Process Analysts to understand the business process, gather Business Requirements and identify enhancements.
• Performed Feasibility, Adaptability and Risk Analysis to identify business critical and high-risk areas of the application.
• Involved in creation and reviewing Functional Specifications, Project schedules and Documentation
• Developed Business Requirement Specification as well as High-Level Project Plan on the Project Scope and SLC Methodology.
• Designed and developed Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using Rational Rose and MS Visio to define the Business Process and Data Process model using MS Visio.
• Facilitated application development sessions and walkthroughs between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis such as, but not limited to, classifying and documenting new change requirements, dealing wif multiple product teams, researching delays, documenting errors and incorporating software enhancements into design documents.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle and found tradeoffs between usability and performance needs
• Worked alongside Green Belt teams to get them started, building confidence, observing and participating in
• Work closely wif Applications Development, Infrastructure Operations, and Global Support Services teams to ensure dat operational issues are considered in the development or revision of processes and decomposes high-level information into details
• Developed requirement reports for day-to-day retail banking needs for online retail banking
• Developed strategic partnerships wif the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Involved in creation and execution of Manual Test Cases in Mercury Test Director
• Present and discuss audit findings and recommend corrective actions needed to improve operations and information system processes
• Integrate activities wifin other major organizational units (e.g. business units, departments, functions). Develop and oversee the implementation of departmental ITSM programs, including orientation.
• Involved wif the QA team to determine and develop test approaches and methods for unit testing, integration and functional testing, load, and usability testing according to application complexity and test requirement.

Environment: Windows XP/2000, Java, Oracle, SQL, PL/SQL, ASP.NET, MS-Project, MS-Office Suite, MS Visio, MS Visual Source Safe, WinRunner, Mercury Test Director, Documentum 4.0, 5.0

Confidential, OH

SR. Business Analyst

Responsibilities:

• Attended JAD sessions wif the stakeholders as a scribe and captured business rules, system rules and process flows for each requirement.
• Documented each requirement in Rational Requisite Pro.
• Designed screen prototypes and use case documents for each functionality.
• Created use case, package and activity diagrams to support functional designs, whenever necessary
• Updated the Use Cases in accordance wif the requirements for each release.
• Good experience in Software Quality Assurance.
• Tested the new version of the application in the validation environment before it was moved into production.
• Participated in the planning and execution of the User Acceptance Testing.
• Performed tracking and documentation of defects using Rational Clear Quest.
• Assisted in development of materials for new technology and process improvements.

Environment: Windows 98 / NT, SQL, MS Office, MS Visio, Clear Quest and Clear Case, Rational Rose and Requisite Pro, RUP, .NET

Confidential, East Hartford, CT

Business Analyst

Responsibilities:

• Assist QA Director in planning and implementing division quality initiatives. (Aerospace Organization)
• Provide guidance and assistance to various Business Units in achieving goals and s for SEI CMMI, ISO 9001 and ISO 20000, supplier evolution and monitor SCM related to suppliers
• Analyze processes to come up wif process improvements by leveraging CMMi, Six Sigma, ITIL, SDLC
• Establish and maintain organizational level processes and documentation for systems engineering, service delivery, project management, and division support functions.
• Experience using Process Mapping, Relationship Maps, and Cross Functional Maps to drive a common understanding of complex problem areas.
• Assist in the development, review, and approval of project QA plans and proposals. Support the development and delivery QA related across the organization.
• Conducting business analysis to improve the operations of the organization. Establishing relationships wif customers and members of the project team liaises between customers and technical members and ensures dat the project team understands the customer needs.
• Acting as an advocate for the customers while simultaneously identifying areas like business process dat need to be changed wifin the business for project success.
• Leads and/or performs business analysis projects or tasks. Tasks include: define high-level business needs/requirements, conduct capability gap assessment, identify potential solutions, complete feasibility studies, determine solution scope and define business case.
• Lead medium to large process change initiatives to define domain business architecture, document detailed business processes and/or identify/lead business process improvement.
• Define the requirements management approach and change management plan for complex projects. Partner wif the project manager to manage the BA deliverables.
• Translate high level business requirements to detailed solution requirements. Establish the requirements baseline and trace baseline through the project lifecycle. Ensure the solution meets the business need and oversee the execution or requirements deliverables.
• Modeling operational business processes; uses simulation to propose process improvements and to support the continuous improvement program. Managing change in requirements over the project lifecycle and partners wif the project manager to assess the impact on the project scope.
• Identifies and manage areas of risk due to requirements. Coordinate wif the client partner and/or project manager to mitigate risks.

Environment: s: Business Analysis/QC/QA/ISO 9000, CMMi, COTS, SDLC, ITIL Review/Product Development, SAP, Oracle, VB, Crystal Report

Confidential

Business Analyst/Assistant Project Engineer

Responsibilities:

• Assisted wif project technical supervision, cost estimating, materials selection, quality assurance, transition planning, approval procurement, and project close-out documentation.
• Helped develop and execute engineering projects wif focus on integrating design of gas turbines.
• Aided in scheduling of draftspersons, engineering aides, and other engineers.
• Worked on Maintenance Repair and over haul (MRO) of Gas turbine engines.
• Present and discuss audit findings and recommend corrective actions needed to improve operations and information system processes

Environment: s: Business Analysis, Product Development, AutoCAD, Sql, CFD, Crystal Reports